Shipping & Postage Questions

Can I alter flat rate packaging?

It's possible to manipulate flat rate packaging to ship weight-based Priority Mail, though we don't recommend it

Written by Pirate Ship
Updated over a week ago

What should I charge my customers for shipping?

How to determine your shipping costs.

Written by Pirate Ship
Updated over a week ago

How can I create a Return Label for a label I already purchased?

Written by Pirate Ship
Updated over a week ago

Does Pirate Ship offer one-day shipping?

What is the fastest way to ship something?

Written by Pirate Ship
Updated over a week ago

Can I get a money-back delivery guarantee refund on my Priority Mail Express or Priority Mail Express International shipment?

Here's how to get refunds for delivery speed guarantees for Priority Mail Express, and what to do for Priority Mail Express International

Written by Pirate Ship
Updated over a week ago

Why can't I refund my label?

There's no option to refund my label.

Written by Pirate Ship
Updated over a week ago

Where do I get packaging for my shipments?

Start here to get your boxes, poly mailers, and everything in between

Written by Pirate Ship
Updated over a week ago

How do I cancel a refund request?

What to do when you still need to use a label but you've requested a refund.

Written by Pirate Ship
Updated over a week ago

Why did USPS charge my recipient "Postage Due" to receive their package?

Here's what you can do if your recipient has been charged to receive a package you sent to them.

Written by Pirate Ship
Updated over a week ago

Shipping Insurance Terms and Conditions

Here's the insurance costs & policy details for Pirate Ship's shipping insurance by Shipsurance.

Written by Pirate Ship
Updated over a week ago

How to Cutdown your Boxes to Size

Fast techniques to cutting your box down that can help save cost!

Written by Pirate Ship
Updated over a week ago

How do I ship a Tube?

What option do I select for a tube?

Written by Pirate Ship
Updated over a week ago

Why won't USPS accept my Ship From Address, or says Invalid Ship To Address?

Here's what to do when you receive an address error because USPS couldn't find any matches in their database.

Written by Pirate Ship
Updated over a week ago

When will tracking emails be sent?

Can I customize my tracking email?

Written by Pirate Ship
Updated over a week ago

Can I preview a label before I purchase it?

How to make sure the address is correct before purchasing it.

Written by Pirate Ship
Updated over a week ago

I dropped off my package, but it still hasn't been scanned yet

Why hasn't my tracking status been updated?

Written by Pirate Ship
Updated over a week ago

Can I choose my Ship Date?

Can I buy a label and use it a few days later?

Written by Pirate Ship
Updated over a week ago

How do I create Flat Rate labels?

You need to choose the specific Flat Rate package type you're using to get Flat Rate postage

Written by Pirate Ship
Updated over a week ago

Can I edit a label I've already purchased?

There's no way to change the address after you've bought a label.

Written by Pirate Ship
Updated over a week ago

Will I be charged again to reprint my label?

My label didn't print right. Can I print it again without being charged?

Written by Pirate Ship
Updated over a week ago

Can I get a shipping rate quote?

Here's how to figure out what your postage costs will be

Written by Pirate Ship
Updated over a week ago

Why doesn't Pirate Ship offer FedEx or UPS?

Here's why USPS® is better than FedEx or UPS

Written by Pirate Ship
Updated over a week ago

Does Pirate Ship offer shipping supplies like boxes or label paper?

Information on shipping supplies, boxes and label paper

Written by Pirate Ship
Updated over a week ago

Can I ship to PO Boxes with Pirate Ship?

Information on shipping to P.O Boxes

Written by Pirate Ship
Updated over a week ago

Label Printer & Shipping Scale Recommendations

Cost effective label printer and shipping scale options

Written by Pirate Ship
Updated this week

How do I ship to military APO, FPO and DPO addresses?

How to format addresses when shipping to military personnel

Written by Pirate Ship
Updated over a week ago

What should I include in my store's shipping policy?

Information to share with your customers about shipping

Written by Pirate Ship
Updated over a week ago

Does Pirate Ship offer the USPS Fragile service?

How to purchase Special Handling services for your shipment

Written by Pirate Ship
Updated over a week ago

Can I ship live animals with Pirate Ship?

Pirate Ship does not support shipping live animals like bees or day-old chicks, so you'll need to go to your local Post Office.

Written by Pirate Ship
Updated over a week ago

When does a shipping label expire?

Best practices on when to use your label

Written by Pirate Ship
Updated over a week ago

Tips to lower your shipping costs

Is shipping too expensive? Here's a bunch of things you can do to help shave some costs!

Written by Pirate Ship
Updated over a week ago

Will COVID-19 impact the shipping speed of my package?

Service disruptions caused by the global pandemic

Written by Pirate Ship
Updated over a week ago

When will my package be delivered?

Service commitments for USPS shipping services

Written by Pirate Ship
Updated over a week ago

Why is my Pirate Ship label more expensive than the Post Office?

Pirate Ship gives you the deepest commercial discounts that USPS offers for parcels, but there's one little loophole...

Written by Pirate Ship
Updated over a week ago

What is Commercial Pricing?

Learn about the deepest discounts USPS offers and what happened to Commercial Base Pricing and Commercial Plus Pricing

Written by Pirate Ship
Updated over a week ago

Do USPS® shipping rates ever change?

Information on USPS rate increases and updates

Written by Pirate Ship
Updated over a week ago

Can I make handwritten corrections to my label?

What to do if you purchased a label that needs to be edited

Written by Pirate Ship
Updated over a week ago

Why was my package returned to me?

What to do when USPS marks a shipment "Return to Sender"

Written by Pirate Ship
Updated over a week ago

Can I use a PO Box as my Return Address?

How to set up your Ship From Address when using a PO Box

Written by Pirate Ship
Updated over a week ago

What does my USPS tracking status mean?

The most common USPS tracking statuses, explained

Written by Pirate Ship
Updated over a week ago

Can I ship to a recipient without an address using Hold for Pickup?

How to use General Delivery so packages are held at the Post Office for your recipient

Written by Pirate Ship
Updated over a week ago

Where do I drop off my packages?

Here's how to hand your packages to the Postal Service, either by scheduling a free pickup or dropping them off at your Post Office.

Written by Pirate Ship
Updated over a week ago

How do I schedule a pickup?

There are two ways to schedule a USPS package pickup

Written by Pirate Ship
Updated over a week ago

My label has the wrong ship date. Do I need to change it?

Correcting the ship date on your label

Written by Pirate Ship
Updated over a week ago

Why does the tracking status show “Delivered” when it hasn’t been?

My package is nowhere to be found

Written by Pirate Ship
Updated over a week ago

How do I file a USPS insurance claim?

A step-by-step guide on filing a claim for Priority Mail packages on the USPS website

Written by Pirate Ship
Updated over a week ago

Tips for Insurance Claims

Understanding the ins and outs of how insurance works on Pirate Ship

Written by Pirate Ship
Updated over a week ago

How to look up missing mail search requests

Searching for previous missing mail searches on the USPS website

Written by Pirate Ship
Updated over a week ago

How to file a Missing Mail Search Request

A step-by-step guide to get more info on your package's whereabouts

Written by Pirate Ship
Updated over a week ago

What can I do about a missing package?

Learn how to submit a missing mail search request

Written by Pirate Ship
Updated over a week ago

Does Pirate Ship offer insurance?

How to add extra insurance to your package

Written by Pirate Ship
Updated over a week ago

How do I file an insurance claim?

Information on USPS or 3rd party package insurance claims

Written by Pirate Ship
Updated over a week ago

Why is my international package tracking showing that it’s still in transit?

Information on international tracking issues

Written by Pirate Ship
Updated over a week ago