Shipping & Postage Questions

Can I alter flat rate packaging?

It's possible to manipulate flat rate packaging to ship weight-based Priority Mail, though we don't recommend it

Written by Pirate Ship
Updated over a week ago

Sample Shipping Policy

A template to help you create an easy shipping policy for your business

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Updated over a week ago

How can I track my package?

How to follow along with your package when your sender uses Pirate Ship

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Updated over a week ago

What should I include in my store's shipping policy?

Information to share with your customers about shipping

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Updated over a week ago

What should I charge my customers for USPS® shipping?

How to determine your shipping costs with USPS

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Updated over a week ago

How can I create a Return Label for a label I already purchased?

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Updated over a week ago

Does Pirate Ship offer one-day shipping?

What is the fastest way to ship something?

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Updated over a week ago

Can I get a money-back delivery guarantee refund on my Priority Mail Express or Priority Mail Express International shipment?

Here's how to get refunds for delivery speed guarantees for Priority Mail Express, and what to do for Priority Mail Express International

Written by Pirate Ship
Updated over a week ago

Why can't I refund my label?

There's no option to refund my label.

Written by Pirate Ship
Updated over a week ago

Where do I get packaging for my shipments?

Start here to get your boxes, poly mailers, and everything in between

Written by Pirate Ship
Updated this week

How do I cancel a refund request?

What to do when you still need to use a label but you've requested a refund.

Written by Pirate Ship
Updated over a week ago

Why did USPS charge my recipient "Postage Due" to receive their package?

Here's what you can do if your recipient has been charged to receive a package you sent to them.

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Updated over a week ago

How to Cutdown your Boxes to Size

Fast techniques to cutting your box down that can help save cost!

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Updated over a week ago

Why won't USPS accept my Ship From Address, or says Invalid Ship To Address?

Here's what to do when you receive an address error because USPS couldn't find any matches in their database.

Written by Pirate Ship
Updated over a week ago

How do I ship a tube?

What option do I select for a tube?

Written by Pirate Ship
Updated over a week ago

Why isn't the carrier I want to use available for my shipment?

What to do if USPS or UPS doesn't show up when you click "Get Rates"

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Updated over a week ago

When will tracking emails be sent?

Can I customize my tracking email?

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Updated over a week ago

Can I preview a label before I purchase it?

How to make sure the address is correct before purchasing it.

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Updated over a week ago

What is an Irregular Package?

What to select if you're shipping a tube, an item without a box or an envelope, or a package outside of normal dimensions and weight

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Updated over a week ago

I dropped off my package, but it still hasn't been scanned yet

Why hasn't my tracking status been updated?

Written by Pirate Ship
Updated over a week ago

Can I choose my Ship Date?

Can I buy a label and use it a few days later?

Written by Pirate Ship
Updated over a week ago

How do I create Flat Rate labels?

You need to choose the specific Flat Rate package type you're using to get Flat Rate postage

Written by Pirate Ship
Updated over a week ago

Can I edit a label I've already purchased?

There's no way to change the address after you've bought a label

Written by Pirate Ship
Updated over a week ago

Will I be charged again to reprint my label?

My label didn't print right. Can I print it again without being charged?

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Updated over a week ago

Can I get a shipping rate quote?

Here's how to figure out what your postage costs will be

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Updated over a week ago

Does Pirate Ship offer shipping supplies like boxes or label paper?

Information on shipping supplies, boxes and label paper

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Updated over a week ago

Can I ship to PO Boxes with Pirate Ship?

Information on shipping to P.O Boxes

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Updated over a week ago

Label Printer & Shipping Scale Recommendations

Cost effective label printer and shipping scale options

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Updated over a week ago

How do I ship to (and from) military APO, FPO and DPO addresses?

How to format addresses when shipping to military personnel

Written by Pirate Ship
Updated over a week ago

How to Ship Government Documents

The proper services for sending tax returns and more

Written by Pirate Ship
Updated over a week ago

Does Pirate Ship offer fragile handling services?

How to purchase Special Handling services for your USPS shipment, and how to proceed with fragile UPS shipments

Written by Pirate Ship
Updated over a week ago

Can I ship live animals with Pirate Ship?

Pirate Ship does not support shipping live animals like bees or day-old chicks, so you'll need to go to your local Post Office or UPS Store

Written by Pirate Ship
Updated over a week ago

When does a shipping label expire?

Best practices on when to use your label

Written by Pirate Ship
Updated over a week ago

Tips to lower your shipping costs

Is shipping too expensive? Here's a bunch of things you can do to help shave some costs!

Written by Pirate Ship
Updated over a week ago

When will my package be delivered?

Service commitments and delivery timeframes for USPS® and UPS® shipping services, respectively

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Updated over a week ago

Why is my Pirate Ship label more expensive than the Post Office?

Pirate Ship gives you the deepest commercial discounts that USPS offers for parcels, but there's one little loophole...

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Updated over a week ago

Will COVID-19 impact the shipping speed of my package?

Service disruptions caused by the global pandemic

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Updated over a week ago

What is Commercial Pricing?

Learn about the deepest discounts USPS offers and what happened to Commercial Base Pricing and Commercial Plus Pricing

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Updated over a week ago

Do USPS® and UPS® shipping rates ever change?

Information on USPS and UPS rate increases and updates

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Updated over a week ago

Can I make handwritten corrections to my label?

What to do if you purchased a label that needs to be edited

Written by Pirate Ship
Updated over a week ago

Why was my package returned to me?

What to do when USPS® or UPS® marks a shipment "Return to Sender"

Written by Pirate Ship
Updated over a week ago

Can I use a PO Box as my Return Address?

How to set up your Ship From Address when using a PO Box

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Updated over a week ago

What does my USPS tracking status mean?

The most common USPS tracking statuses, explained

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Updated over a week ago

Can I ship to a recipient without an address using Hold for Pickup?

How to use General Delivery so packages are held at the Post Office for your recipient, and what to do for UPS packages

Written by Pirate Ship
Updated over a week ago

Where do I drop off my packages?

Here's how to hand your packages to the Postal Service, either by scheduling a free pickup or dropping them off at your Post Office.

Written by Pirate Ship
Updated over a week ago

How do I schedule a USPS pickup?

There are two ways to schedule a USPS package pickup

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Updated over a week ago

My label has the wrong ship date. Do I need to change it?

Correcting the ship date on your label

Written by Pirate Ship
Updated over a week ago

Why does the tracking status show “Delivered” when it hasn’t been?

My package is nowhere to be found

Written by Pirate Ship
Updated over a week ago

How to look up missing mail search requests

Searching for previous missing mail searches on the USPS website

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Updated over a week ago

How to file a Missing Mail Search Request

A step-by-step guide to get more info on your package's whereabouts

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Updated over a week ago

What can I do about a missing package?

Learn how to submit a missing mail search request

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Updated over a week ago

Why is my international package tracking showing that it’s still in transit?

Information on international tracking issues

Written by Pirate Ship
Updated over a week ago