If you don't see USPS or UPS services when you're ready to buy your label, don't walk the plank just yet! This isn't a glitch, and may happen from time to time depending on what (and to where) you're shipping 😉
Here are some reasons why you might not see either USPS or UPS show up when it's time to choose a shipping service:
You're trying to use UPS but you're set to 2x7" labels
UPS doesn't support 2x7" labels 🙈 If you want to buy UPS labels, you'll need to go to Settings > General Settings and change your Label Size to 4x6". You can print them with a regular desktop or inkjet printer 👍
Your package is outside normal weight and size restrictions
USPS allows for a maximum weight of 70 pounds (lbs) for all domestic services. If you're sending a package that weighs more than 70 lbs, you won't see any of the domestic USPS services like First Class Package or Priority Mail listed in the Choose a Service drop-down menu. Instead, you'll be able to choose from any available UPS services 📦
Origin or delivery address issues for one of the carriers
USPS or UPS services may not show up depending on the destination address you're shipping to! It's a rare case, but USPS doesn't service certain residential addresses, like in some rural locations where people have to go to their local Post Office to pick up their packages.
On the other hand, you may not see one of the carriers as an option because your Ship From Address doesn't allow for it.
For instance, a reason UPS might not show up when getting rates is because the Ship From Address is a USPS-only location that UPS won’t service. An example of a USPS-only location is a PO Box you're using as your Ship From Address. If you'd like to use a UPS service in this case, going back to use a different Ship From Address and clicking "Get Rates" again is a good step 👍
The country you're shipping to has specific restrictions
When shipping internationally, every country has different weight and dimension limits for what they allow. Depending on the country you're shipping to, certain international USPS (or UPS) services might not be an option if your box is too big, or if it weighs too much... and USPS and UPS are both subject to different restrictions 😅
To see weight and size restrictions for each country outside of the United States, visit the Individual Country Listings on the USPS website.
You're trying to ship to Puerto Rico or a US Territory with UPS, but didn't fill out a customs form
Unlike USPS, UPS treats Puerto Rico or US Territories like countries instead of states, so they require customs forms and you'll pay international rates. Since customs forms aren't required for shipping to these locations for USPS, you aren't prompted to fill it out... and if you don't, UPS options won't be shown.
Any questions? Click the blue chat button to get in touch with our Support Crew - we're always eagARRrrr to lend a hook!