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How do I add Signature Confirmation?
How do I add Signature Confirmation?

Here's how to add signature required delivery confirmation services to USPS® and UPS® shipments

Updated over a week ago

You can add signature confirmation to any domestic shipment, for both USPS and UPS labels.

Just open the Extra Services area when creating a label, check the Signature Confirmation checkbox, and select which service you'd like:

  • Signature Confirmation will require a signature from anyone at the Ship To Address to be delivered.

  • Adult Signature will require that someone at the Ship To Address show their driver's license to prove they're 21+ to be delivered.

NOTE: International shipments with USPS cannot require signatures, so this won't be an option when shipping with either USPS or Asendia (Simple Export Rate).

How much does Signature Confirmation Cost?

For USPS shipments:

  • $3.50 for Signature Confirmation

  • $9.35 for Adult Signature

For UPS shipments:

  • $5.90 for Signature Required

  • $7.10 for Adult Signature

UPS Offers Signature Confirmation for International Shipments

If you want to add Signature Confirmation to any international packages, you can do so by creating a UPS label 👍

For the "Adult Signature" option, your recipients must be at least nineteen (19) years old in Canada, and twenty-one (21) in all other countries.

USPS Priority Mail Express includes standard Signature Confirmation

If you want to include regular Signature Confirmation with Priority Mail Express (PME), it doesn't cost anything, since Priority Mail Express is one of the Postal Service's premium services. Our system doesn't add Signature Confirmation service for PME shipments by default, as it's not a standard service that comes with if you want to add it, you'll still need to manually check the box in the Extra Services menu. When you do, you won't be charged for it 😉

While regular Signature Confirmation is included with PME shipments, you'll need to pay the full cost to add an Adult Signature confirmation.

How can I see the signature for my delivery?

For USPS shipments

If you'd like to see the actual signature that was captured when your USPS package was delivered, navigate to the USPS tracking page for your package, make sure your tracking number is entered in the field, and request "Proof of Delivery." You'll need to create a USPS account in order to do so. Once you request it, USPS will email you that signature.

For UPS shipments

Viewing a signature is a similar process or UPS. You can view the proof of delivery including the signature that the UPS delivery driver captured by navigating to the UPS tracking page for your shipment and clicking the "Proof of Delivery" link. If you paid for signature confirmation, that signature will be visible on the pop-up ✍️ Unlike USPS, you won't need to create a UPS account to view this.

You can also request proof of delivery after the shipment has been delivered by calling 1-800-PICK-UPS.

Any questions? Click the blue chat icon to get in touch with our Support Crew - we're here to help 😃

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