Feature & Settings Questions

Find out how to configure Pirate Ship and use all of its features.

46 articles
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Written by Pirate Ship

How to schedule a pickup for your packages

The process for scheduling a pickup on Pirate Ship when your packages are ready to ship
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Written by Pirate Ship. Updated over a week ago

What is DMARC and how do I pass DMARC checks?

Understanding DMARC policies and how to prevent ending up in your recipient's junk or spam inbox for Pirate Ship's tracking emails
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Written by Pirate Ship. Updated over a week ago

Will Pirate Ship email me a receipt when I buy a label?

How to toggle on email notifications with payment receipts
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Written by Pirate Ship. Updated over a week ago

What does the "BEST" label mean?

Pirate Ship tags some services with BEST—here's what it means.
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Written by Pirate Ship. Updated over a week ago

Why did Pirate Ship change my address?

Understanding address validation and autocorrections
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Written by Pirate Ship. Updated over a week ago

How do I add an image or logo to Tracking Emails?

This guide goes over some basic HTML to help customize your outgoing tracking emails
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Written by Pirate Ship. Updated over a week ago

How can I send a label to someone else?

Options for downloading and sharing labels
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Written by Pirate Ship. Updated over a week ago

How do Auto-Refunds work?

Pirate Ship will automatically request refunds for any USPS® and UPS® postage you haven't used within 28 days.
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Written by Pirate Ship. Updated over a week ago

How can I export my orders from my integration in Pirate Ship?

How does the Export Order feature work?
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Written by Pirate Ship. Updated over a week ago

Which option do I select under the "Type of Packaging" menu?

Selecting the correct packaging for your shipment
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Written by Pirate Ship. Updated over a week ago

How does the Duplicate Shipment button work?

Quickly copy the address and shipment details to create another label.
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Written by Pirate Ship. Updated over a week ago

Autofill Names & Addresses

How to preload names & addresses into Pirate Ship for auto-fill
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Written by Pirate Ship. Updated over a week ago

How can I change the size of my label?

Here's how to switch between 4x6" and 2x7" label sizes.
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Written by Pirate Ship. Updated over a week ago

How does the Ignore Order button work?

Here's how to hide an ecommerce order you don't want to see in your Import page.
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Written by Pirate Ship. Updated over a week ago

Can I export a report of my shipment history?

Using the Shipments grid to do shipping data-based tasks
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Written by Pirate Ship. Updated over a week ago

What is a Suggested Package?

When you import orders from an ecommerce platform, Pirate Ship will remember the package details you used last time to save you time.
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Written by Pirate Ship. Updated over a week ago

How can someone send an item back to me?

Can I create a label to send something to myself?
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Written by Pirate Ship. Updated over a week ago

Can I add a Return Address that is different from my Ship From Address?

Where to add a Return Address
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Written by Pirate Ship. Updated over a week ago

How do I upload a spreadsheet with different weights and dimensions?

Here's how to create a batch of labels for differently sized packages with a spreadsheet
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Written by Pirate Ship. Updated over a week ago

Does Pirate Ship have a mobile app?

Where can I download the app?
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Written by Pirate Ship. Updated over a week ago

How to set a different Origin Zip Code than your Return Address

Here's what to do if you're shipping from a different origin location or dropping off at a location that's outside your local Zip Code
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Written by Pirate Ship. Updated over a week ago

How do I add Signature Confirmation?

Here's how to add signature required delivery confirmation services to USPS® and UPS® shipments
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Written by Pirate Ship. Updated over a week ago

Can I customize my tracking emails?

Can I white-label my tracking emails to make them fully customizable?
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Written by Pirate Ship. Updated over a week ago

How does the Paste Address feature work?

Can I copy/paste full addresses into Pirate Ship?
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Written by Pirate Ship. Updated over a week ago

How do I print a label?

Learn the basics of printing a label on our platform
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Written by Pirate Ship. Updated over a week ago

Does Pirate Ship have an API?

Can I use an API to connect to Pirate Ship?
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Written by Pirate Ship. Updated over a week ago

Can I Print with a Dymo 450?

Pirate Ship supports all Dymo LabelWriter 450 models.
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Written by Pirate Ship. Updated over a week ago

Why does Pirate Ship say my package is too small?

What are the minimum package dimensions?
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Written by Pirate Ship. Updated over a week ago

Can I merge or split an order?

We don't currently offer a way to automatically combine or divide orders, but here's how to do it manually
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Written by Pirate Ship. Updated over a week ago

Tracking Emails: What are DKIM and SPF and how do I verify them?

Learn about the optional email verification you can add with DKIM and SPF DNS records.
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Written by Pirate Ship. Updated over a week ago

Does Pirate Ship save my addresses?

Can I edit or delete a saved address?
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Written by Pirate Ship. Updated over a week ago

Tracking Emails: Why should you Verify your Email Address?

Here's how to verify your email address to ensure you're getting any replies to your tracking emails.
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Written by Pirate Ship. Updated over a week ago

Can I save my package for repeated use?

Here's how to use the Saved Package feature to save time shipping.
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Written by Pirate Ship. Updated over a week ago

Does Pirate Ship integrate with my scale?

Can I connect my scale to import package weights automatically?
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Written by Pirate Ship. Updated over a week ago

How do I edit my Ship From Address?

You can change or add more Ship From Addresses, and each can have a different Physical and Return Address
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Written by Pirate Ship. Updated over a week ago

Does Pirate Ship offer a shopping cart plugin?

While Pirate Ship doesn't offer a shopping cart plugin, there are other ways to display shipping rates to your customers
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Written by Pirate Ship. Updated over a week ago

Can I print multiple labels at once?

Here's how printing multiple labels at the same time works
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Written by Pirate Ship. Updated over a week ago

What are Rubber Stamps and how do I use them?

Print custom information like Order ID or Order Items on the corner of each label
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Written by Pirate Ship. Updated over a week ago

How do I print Packing Lists or Gift Messages with Pirate Ship?

How to turn on packing slips and gift messages for labels created from importing orders from ecommerce integrations
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Written by Pirate Ship. Updated over a week ago

Can I buy batches of multiple labels at one time?

Learn how you can create a batch of labels with Pirate Ship
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Written by Pirate Ship. Updated over a week ago

How do I upload address spreadsheets into Pirate Ship?

Spreadsheet templates and file types for uploading addresses and batch shipping
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Written by Pirate Ship. Updated over a week ago

Does Pirate Ship verify addresses?

How Pirate Ship validates/verifies addresses
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Written by Pirate Ship. Updated over a week ago

Can I print an End-of-Day SCAN Form?

How to print end-of-day scan forms with Pirate Ship
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Written by Pirate Ship. Updated over a week ago

Does Pirate Ship email the tracking number to my recipient?

Here's how our tracking email feature works
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Written by Pirate Ship. Updated over a week ago

How do I correct labels that had errors?

Correcting failed addresses
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Written by Pirate Ship. Updated over a week ago

Can I create Return Labels with Pirate Ship?

How to use Pay on Use Return Labels
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Written by Pirate Ship. Updated over a week ago