Feature & Settings Questions

Find out how to configure Pirate Ship and use all of its features.

46 articles

Written by Pirate Ship

How to schedule a pickup for your packages

The process for scheduling a pickup on Pirate Ship when your packages are ready to ship

Written by Pirate Ship. Updated over a week ago

What is DMARC and how do I pass DMARC checks?

Understanding DMARC policies and how to prevent ending up in your recipient's junk or spam inbox for Pirate Ship's tracking emails

Written by Pirate Ship. Updated over a week ago

Will Pirate Ship email me a receipt when I buy a label?

How to toggle on email notifications with payment receipts

Written by Pirate Ship. Updated over a week ago

What does the "BEST" label mean?

Pirate Ship tags some services with BEST—here's what it means.

Written by Pirate Ship. Updated over a week ago

Why did Pirate Ship change my address?

Understanding address validation and autocorrections

Written by Pirate Ship. Updated over a week ago

How do I add an image or logo to Tracking Emails?

This guide goes over some basic HTML to help customize your outgoing tracking emails

Written by Pirate Ship. Updated over a week ago

How can I send a label to someone else?

Options for downloading and sharing labels

Written by Pirate Ship. Updated over a week ago

How do Auto-Refunds work?

Pirate Ship will automatically request refunds for any USPS® and UPS® postage you haven't used within 28 days.

Written by Pirate Ship. Updated over a week ago

How can I export my orders from my integration in Pirate Ship?

How does the Export Order feature work?

Written by Pirate Ship. Updated over a week ago

Which option do I select under the "Type of Packaging" menu?

Selecting the correct packaging for your shipment

Written by Pirate Ship. Updated over a week ago

How does the Duplicate Shipment button work?

Quickly copy the address and shipment details to create another label.

Written by Pirate Ship. Updated over a week ago

Autofill Names & Addresses

How to preload names & addresses into Pirate Ship for auto-fill

Written by Pirate Ship. Updated over a week ago

How can I change the size of my label?

Here's how to switch between 4x6" and 2x7" label sizes.

Written by Pirate Ship. Updated over a week ago

How does the Ignore Order button work?

Here's how to hide an ecommerce order you don't want to see in your Import page.

Written by Pirate Ship. Updated over a week ago

Can I export a report of my shipment history?

Using the Shipments grid to do shipping data-based tasks

Written by Pirate Ship. Updated over a week ago

What is a Suggested Package?

When you import orders from an ecommerce platform, Pirate Ship will remember the package details you used last time to save you time.

Written by Pirate Ship. Updated over a week ago

How can someone send an item back to me?

Can I create a label to send something to myself?

Written by Pirate Ship. Updated over a week ago

Can I add a Return Address that is different from my Ship From Address?

Where to add a Return Address

Written by Pirate Ship. Updated over a week ago

How do I upload a spreadsheet with different weights and dimensions?

Here's how to create a batch of labels for differently sized packages with a spreadsheet

Written by Pirate Ship. Updated over a week ago

Does Pirate Ship have a mobile app?

Where can I download the app?

Written by Pirate Ship. Updated over a week ago

How to set a different Origin Zip Code than your Return Address

Here's what to do if you're shipping from a different origin location or dropping off at a location that's outside your local Zip Code

Written by Pirate Ship. Updated over a week ago

How do I add Signature Confirmation?

Here's how to add signature required delivery confirmation services to USPS® and UPS® shipments

Written by Pirate Ship. Updated over a week ago

Can I customize my tracking emails?

Can I white-label my tracking emails to make them fully customizable?

Written by Pirate Ship. Updated over a week ago

How does the Paste Address feature work?

Can I copy/paste full addresses into Pirate Ship?

Written by Pirate Ship. Updated over a week ago

How do I print a label?

Learn the basics of printing a label on our platform

Written by Pirate Ship. Updated over a week ago

Does Pirate Ship have an API?

Can I use an API to connect to Pirate Ship?

Written by Pirate Ship. Updated over a week ago

Can I Print with a Dymo 450?

Pirate Ship supports all Dymo LabelWriter 450 models.

Written by Pirate Ship. Updated over a week ago

Why does Pirate Ship say my package is too small?

What are the minimum package dimensions?

Written by Pirate Ship. Updated over a week ago

Can I merge or split an order?

We don't currently offer a way to automatically combine or divide orders, but here's how to do it manually

Written by Pirate Ship. Updated over a week ago

Tracking Emails: What are DKIM and SPF and how do I verify them?

Learn about the optional email verification you can add with DKIM and SPF DNS records.

Written by Pirate Ship. Updated over a week ago

Does Pirate Ship save my addresses?

Can I edit or delete a saved address?

Written by Pirate Ship. Updated over a week ago

Tracking Emails: Why should you Verify your Email Address?

Here's how to verify your email address to ensure you're getting any replies to your tracking emails.

Written by Pirate Ship. Updated over a week ago

Can I save my package for repeated use?

Here's how to use the Saved Package feature to save time shipping.

Written by Pirate Ship. Updated over a week ago

Does Pirate Ship integrate with my scale?

Can I connect my scale to import package weights automatically?

Written by Pirate Ship. Updated over a week ago

How do I edit my Ship From Address?

You can change or add more Ship From Addresses, and each can have a different Physical and Return Address

Written by Pirate Ship. Updated over a week ago

Does Pirate Ship offer a shopping cart plugin?

While Pirate Ship doesn't offer a shopping cart plugin, there are other ways to display shipping rates to your customers

Written by Pirate Ship. Updated over a week ago

Can I print multiple labels at once?

Here's how printing multiple labels at the same time works

Written by Pirate Ship. Updated over a week ago

What are Rubber Stamps and how do I use them?

Print custom information like Order ID or Order Items on the corner of each label

Written by Pirate Ship. Updated over a week ago

How do I print Packing Lists or Gift Messages with Pirate Ship?

How to turn on packing slips and gift messages for labels created from importing orders from ecommerce integrations

Written by Pirate Ship. Updated over a week ago

Can I buy batches of multiple labels at one time?

Learn how you can create a batch of labels with Pirate Ship

Written by Pirate Ship. Updated over a week ago

How do I upload address spreadsheets into Pirate Ship?

Spreadsheet templates and file types for uploading addresses and batch shipping

Written by Pirate Ship. Updated over a week ago

Does Pirate Ship verify addresses?

How Pirate Ship validates/verifies addresses

Written by Pirate Ship. Updated over a week ago

Can I print an End-of-Day SCAN Form?

How to print end-of-day scan forms with Pirate Ship

Written by Pirate Ship. Updated over a week ago

Does Pirate Ship email the tracking number to my recipient?

Here's how our tracking email feature works

Written by Pirate Ship. Updated over a week ago

How do I correct labels that had errors?

Correcting failed addresses

Written by Pirate Ship. Updated over a week ago

Can I create Return Labels with Pirate Ship?

How to use Pay on Use Return Labels

Written by Pirate Ship. Updated over a week ago