Skip to main content
All CollectionsFeature & Settings Questions
Why did Pirate Ship change my address?
Why did Pirate Ship change my address?

Learn how our software validates addresses makes autocorrections to incorrect addresses

Updated over 4 months ago

Pirate Ship validates all addresses through the USPS Address Database

  • USPS Address Database Validation: Whenever you enter a domestic address into Pirate Ship, our system runs it through the USPS address database for validation purposes πŸ‘ If the address isn't a direct match, Pirate Ship will automatically correct it using the suggestions USPS makes.

    • This usually results in small changes, like fixing a spelling error, or changing "Street" to "Drive." However, it isn't uncommon for street names, city names, or ZIP Codes to change either!

  • Doublecheck Autocorrections: The best way to doublecheck the autocorrections you're seeing on your label is by using the Look Up a ZIP Code tool on the USPS website. Here, you can:

    • Search for the entire address, and view any corrections

    • If the ZIP Code changed, search by city/state to see the recommended zipcodes

    • If the city changed, search by the ZIP Code to see what cities it covers

  • Unvalidated Addresses: If USPS is unable to find the address in their database AND has no suggestions, they'll assume you know best and accept the address anyway πŸ˜‰

    • In this case, the package should still make its way to your recipient's local Post Office...but it's up to their local mail carrier to deliver it to the right place.

What if Pirate Ship says my address is invalid, but it's correct in the USPS database?

  • Invalid Addresses in Pirate Ship that Exist with USPS: This situation most frequently happens when the address in the database does not contain a ZIP+4 code.

  • Missing ZIP+4: When a ZIP+4 is missing, USPS does not recognize it as an address they deliver mail to directly πŸ™ˆ This can happen when they don't have street delivery in that area, or if it's a brand new building that hasn't been added to the database yet.

    • In this case, you'll need to see if your recipient has an alternate address you can use, like a PO Box.

Why does Google Maps say the original version of the address is correct?

  • Google Maps & USPS Don't Align: Google Maps sometimes shows addresses that USPS simply doesn't deliver mail to. USPS relies solely on its own database and address validation system to deliver a package successfully, not Google πŸ™

Can I add or change an address in the USPS database?

  • Add or Change an Address with USPS: You can change or add an address with USPS by visiting your local Post Office or finding your local Address Management System Office.

I want to use the address I was provided. Can I turn off the autocorrections?

  • We Recommend Keeping Autocorrections: We strongly recommend keeping any autocorrections that USPS suggests! If the address doesn't match what's in their database, there's a chance the package will be returned to you πŸ˜…

  • Disabling Automatic Address Correction: If you still wish to disable address corrections, simply head to your Settings > General Settings, and select "Disabled" under Enable Automatic Address Correction.

    • Remember, Automatic Address Correction is there to ensure that USPS considers the address deliverable, and will help correct any spelling mistakes! Disable this setting at your own risk 😜

Additional Resources

Did this answer your question?