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How to set a different origin Zip Code than your Return Address

Learn what to do if you're shipping from a different origin location or dropping off at a location that's outside your local Zip Code

Updated over 2 weeks ago

You can designate a different origin address from the Return Address printed on your labels

  • Set a different origin from your Return Address: It's no problem to set a different origin for your shipments than the return address printed on the label.

A screenshot showing the 'Ship From Address' section of Settings. On the top half of the page in the 'Physical Address' section, there's an arrow pointing at the 'Address' field with a notation reading, 'Enter the full origin address, or the Post Office you drop off at.' Below the Physical Address section, it reads 'Use this address as the Return Address on my shipping labels,' with a checkbox to the left. There's an arrow pointing at this with a notation reading, 'Uncheck this.' Finally, in the section towards the bottom titled 'Return Address (optional),' an arrow points at the address field with a notation reading 'Enter your address.'

  • Enter your Physical Address & Return Address: The Physical Address is the "Origin," and is where the postage rates are calculated from. This will be different from your Return Address, which is where returned packages will be sent.

    • You have to enter a full address for the Physical Address of where your shipments will originate, not just the Zip Code. 

      • For example, you could enter the address of the Post Office or the local UPS drop-off point where you'll be dropping your packages off. You can use the USPS Post Office Locator to find the address of the Post Office, and the UPS drop-off locator tool to find the UPS drop-off point nearest to you.

  • UPS uses your default Ship From Address as your Return Address: Keep in mind that UPS uses the "default" Ship From Address you have selected in your Settings > Ship From Addresses for any packages returned to you. This may not always be the return address that gets printed on your label!

  • UPS Ground Saver® is the exception: Unlike other UPS services, UPS Ground Saver returns don't go to your "default" Ship From Address. Returned UPS Ground Saver shipments go to the actual Return Address printed on your label.

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