When you create a free Pirate Ship account, our software prompts you to enter your physical address and your Ship From Address (in many cases, these are one and the same). Any packages that UPS returns will go to your "default" Ship From Address, which you can change in your Settings > Ship From Addresses.
Note that your "default" Ship From Address may not be the Return Address printed on your label!
You can update your UPS Return Address at any time in your Settings > Ship From Addresses. Simply select the "Set as Default" checkbox when you're editing a Ship From Address. This will then become the address where any returned UPS packages will be sent.
Here's an example of where to find that checkbox when editing a Ship From Address:
Returned packages include intercepted packages, as well as any shipments that UPS marks as "Undeliverable" for any reason.
To avoid losing packages, update outdated return information promptly in your Pirate Ship settings, ensuring return addresses are current and accurate.
Returned UPS packages aren't free
The cost of UPS returned UPS packages: One thing about returned packages with UPS is that they aren't free 🙈 You have to pay the return postage, plus any related costs of intercepting a package or surcharges.
Learn more about the different UPS surcharges.
Using a PO Box as a Return Address
When you purchase a UPS label using a PO Box as a return address, you'll receive a pre-purchase warning letting you know that your physical address will instead be used for the label's return address:
Preventing Future 'Return to Sender' Issues
Include complete recipient details such as email, phone number, and address in shipping information to reduce delivery issues.
Respond quickly to UPS communications requesting additional shipment details to avoid delays or returns.
Monitor delivery attempts; after two unsuccessful tries, arrange to pick up the package at the local UPS facility to prevent returns.
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