Returned UPS Packages Go to Your Default Ship From Address: When you create a free Pirate Ship account, our software prompts you to enter your physical address and your Ship From Address (in many cases, these are one and the same). Any packages that UPS returns will go to your default Ship From Address, which you can change in your Settings > Ship From Addresses.
Returned UPS packages get sent to your "Default" Ship From Address
Update Your UPS Return Address: You can update your UPS Return Address at any time in your Settings > Ship From Addresses. Simply select the "Set as Default" checkbox when you're editing a Ship From Address. This will then become the address where any returned UPS packages will be sent.
Here's an example of where to find that checkbox when editing a Ship From Address:
Returned packages include intercepted packages, as well as any shipments that UPS marks as "Undeliverable" for any reason.
Returned UPS packages aren't free
The Cost of UPS Returned UPS Packages: One thing about returned packages with UPS is that they aren't free 🙈 You have to pay the return postage, plus any related costs of intercepting a package or surcharges.
Learn more about the different UPS surcharges.
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