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Can I add a Return Address that is different from my Ship From Address?
Can I add a Return Address that is different from my Ship From Address?

Learn how you can add a different Return Address on your labels than the Ship From Address you use as your origin

Updated over a week ago

You can use a different Return Address on your labels than your Ship From Addresses

  • Adding a Different Return Address: To add a Return Address that's different from your Ship From Address, navigate to Settings > Ship From Addresses. Once there, unselect the checkbox marked "Use this address as the Return Address on my shipping labels." You can then add a Return Address that is different from your Ship From address!

    • Here's a screenshot to show you where to find that checkbox:

A screenshot showing the 'Ship From Addresses' section of Settings where you can enter or edit a Ship From Address. Towards the top, the physical address is shown. Below this section, there's a checkbox next to 'Use this address as the Return Address on my shipping labels.' When this checkbox is unchecked, an option for a separate return address appears below. In this section, you can enter an address that will be shown on the label, and this address will be used in the event that a package needs to get returned to the sender.

  • Your Physical Address is Used to Calculate Postage Costs: When you add a different Return Address, the cost of your labels will still be calculated from your Physical Address, but any undeliverable packages will be sent to your Return Address. 

Changing Return Addresses on UPS labels

  • Returned UPS Packages Go to Your Billing Address: You can change the return address for UPS labels, but if the package gets returned to you, it will still be sent to the billing address we have on file.

    • Your Billing Address is the one you see on your payment receipts, not on your labels themselves. If you need to change your Billing Address, chat with our Support Crew!

You can't create a label without a return address

  • Return Addresses are Required: Unfortunately, there's no way to remove a Return Address from your shipping labels if you'd like to conceal where you are sending packages from. The only real workaround here is to use a different Return Address to show on the label instead of your Ship From Address 😉

Let us know how we can help!

Have any questions about using a different return address, Matey? If you need a helping hook or if you'd like to change your billing address, click the blue icon to chat with ARRrrr Support Crew!

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