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Can I add a Return Address that is different from my Ship From Address?
Can I add a Return Address that is different from my Ship From Address?

Where to add a Return Address

Updated over a week ago

In Settings > Ship From Addresses unselect Use this address as the Return Address on my shipping labels. You can then add a Return Address that is different from your Ship From address.

This means that the postage costs will be calculated from your Physical Address, but any undeliverable packages will be sent to your Return Address. 

A screenshot showing the 'Ship From Addresses' section of Settings where you can enter or edit a Ship From Address. Towards the top, the physical address is shown. Below this section, there's a checkbox next to 'Use this address as the Return Address on my shipping labels.' When this checkbox is unchecked, an option for a separate return address appears below. In this section, you can enter an address that will be shown on the label, and this address will be used in the event that a package needs to get returned to the sender.

For UPS labels...

You can change the return address for UPS labels, but if the package gets returned to you, it will still be sent to the billing address we have on file (this is the address you see on your payment receipts, not on your labels themselves).

You can't create a label without a return address

Unfortunately, there's no way to remove a Return Address from your shipping labels if you'd like to conceal where you are sending packages from. The only real workaround here is to use a different Return Address to show on the label instead of your Ship From Address 😉

Learn how to change or edit your Ship From Address.

If you'd like to change your billing address, chat with our Support Crew!

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