Pirate Ship automatically requests refunds for any unused labels 28 days after you purchase them, so you don't have to keep track and initiate these manually 👍

Auto-refunds for USPS labels

Once a refund has been requested automatically, USPS watches the tracking status for that shipment for 2-4 weeks to make sure the label isn't used. As long as it doesn't get any tracking scans, the credit will be returned to your Pirate Ship account balance, where it'll be used against your next purchase, or we can also refund your payment method if you chat with us.

Auto-refunds for UPS labels

Unlike USPS, UPS doesn't take 2-4 weeks to approve an auto-refund once our system requests it. In fact, it only takes UPS about an hour to approve a refund and return it to your account balance! Once approved, we can also move any auto-refund amount back to your original payment method; just chat with us and let us know you'd like that 😊

Learn more about refunding UPS labels.

Pro Tip: While Pirate Ship auto-refunds any unused labels after 28 days, UPS labels are technically valid for 100 days after the day you bought them. So, if you have already printed out any UPS labels that Pirate Ship has auto-refunded, you can still use them for up to 100 days after your purchase!

When this happens, you'll see a Carrier Adjustment on your account for the cost of your original postage—effectively cancelling out the auto-refund. If you're super late, you can still use a UPS label after that 100 day period... but you'll also incur a $2 PLD fee on top of the Carrier Adjustment (this is basically a "late" fee that UPS charges) 👌

Keeping track of your refunds

You can see your Pending Refunds and a summary of how much Pirate Ship's Auto-Refund feature has saved you in Reports > View Refund History.

Any questions? Just use the blue button on the bottom right to chat with us, we're here to help!

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