USPS only accepts refund requests within 28 days of buying a label, so it's super important to start the refund process within that time frame. That's why Pirate Ship automatically requests refunds for any unused labels at the end of those 28 days, so you don't have to keep track and initiate these manually 👍
Once a refund has been requested automatically, USPS watches the tracking status for that shipment for 2-4 weeks to make sure the label isn't used. As long as it doesn't get any tracking scans, the credit will be returned to your Pirate Ship account balance, where it'll be used against your next purchase, or we can also refund your payment method if you chat with us.
You can see your Pending Refunds and a summary of how much Pirate Ship's Auto-Refund feature has saved you in Reports > View Refund History.
Any questions? Just use the blue button on the bottom right to chat with us, we're here to help!