How do Auto-Refunds work?

Pirate Ship will automatically request refunds for any USPS® and UPS® postage you haven't used within 28 days.

Updated over a week ago

Pirate Ship automatically requests refunds for any unused labels 28 days after you purchase them, so you don't have to keep track and initiate these manually 👍

Auto-refunds for USPS labels

Once a refund has been requested automatically, USPS watches the tracking status for that shipment for 2-4 weeks to make sure the label isn't used. As long as it doesn't get any tracking scans, the credit will be returned to your Pirate Ship account balance, where it'll be used against your next purchase, or we can also refund your payment method if you chat with us.

Auto-refunds for UPS labels

Unlike USPS, UPS doesn't take 2-4 weeks to approve an auto-refund once our system requests it. In fact, it only takes UPS about an hour to approve a refund and return it to your account balance! Once approved, we can also move any auto-refund amount back to your original payment method; just chat with us and let us know if you'd like that 😊

Learn more about refunding UPS labels.

Pro Tip: While Pirate Ship auto-refunds any unused labels after 28 days, UPS prefers that you use your labels as soon as possible after purchasing them. If your UPS label is auto-refunded, you'll need to recreate that label and not use the original refunded label when shipping out your package 😉 If you use a refunded UPS label or if you use a label more than once, that package will get sent to a UPS Overgoods location, which is a facility where UPS holds packages that are unable to be recovered.

Keeping track of your refunds

You can see your Pending Refunds and a summary of how much Pirate Ship's Auto-Refund feature has saved you in Reports > View Refund History.

Any questions? Just use the blue button on the bottom right to chat with us, we're here to help!

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