How do Auto-Refunds work?

Pirate Ship will automatically request refunds for any USPS® and UPS® postage you haven't used within 28 days.

Updated over a week ago

Pirate Ship automatically requests refunds for any unused labels 28 days after you purchase them, so you don't have to keep track and initiate these manually 👍

Auto-refunds for USPS labels

Once a refund has been requested automatically, the credit will be returned to your Pirate Ship account balance, where it'll be used against your next purchase. If you want to issue the refund back to the original card you used, you can also click the "Refund Credit" button underneath your Account Balance on your Reports page.

Here's how that looks:

After an auto-refund gets credited to your account balance, USPS watches the tracking status for that shipment for 2-4 weeks to make sure the label isn't used. If the label ends up getting used, the cost of postage for that label will be deducted from your account balance.

Auto-refunds for UPS labels

Unlike USPS, UPS doesn't take 2-4 weeks to approve an auto-refund once our system requests it. In fact, it only takes UPS about an hour to approve a refund and return it to your account balance! Once approved, you can also move any auto-refund amount back to your original payment method through the "Refund Credit" button we mentioned above 😊

Learn more about refunding UPS labels.

Pro Tip: While Pirate Ship auto-refunds any unused labels after 28 days, UPS prefers that you use your labels as soon as possible after purchasing them. If your UPS label is auto-refunded, you'll need to recreate that label and not use the original refunded label when shipping out your package 😉 If you use a refunded UPS label or if you use a label more than once, that package will get sent to a UPS Overgoods location, which is a facility where UPS holds packages that are unable to be recovered.

Keeping track of your refunds

You can see your Pending Refunds and a summary of how much Pirate Ship's Auto-Refund feature has saved you in Reports > View Refund History.

Any questions? Just use the blue button on the bottom right to chat with us, we're here to help!

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