There are a few reasons why you may not be able to request a refund on a label
Here's why you may not be able to refund your label after purchasing it on Pirate Ship:
1. USPS or UPS has accepted your package: When USPS or UPS scans a package into its network, the option to refund the label goes away since the label is considered used.
If you shipped the package and picked it up from the Post Office or a UPS Access Point after realizing there was a mistake, send us a message and we can help you out 👍
2. Your Ship Date is older than 28 days: If the Ship Date is more than 28 days in the past, the Refund Label button will disappear.
Pirate Ship has an Auto-Refund feature that automatically requests refunds for unused USPS and UPS labels after 28 days 😉
You can tell that it's been 28 days if the Refund Label button is not available, or simply by checking the Ship Date, as seen here:
3. You're trying to refund a Return Label: You cannot refund a Return Label, because you don't get charged unless the return label is used...so, there's nothing to refund 😉
If you're looking at a Return Label, your shipment page will appear like this:
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