There are a few reasons why you may not be able to request a refund on a label:
1: When USPS scans a package in for tracking, the option to refund the label goes away, since the label is considered used. If you shipped the package and picked it up from the Post Office after realizing there was a mistake, send us a message and we can help you out 👍
2. If the Ship Date is more than 28 days in the past, the Refund Label button will disappear. USPS has a return policy of 28 days for unused labels. If it's been more than 28 days, unfortunately that label will be ineligible for a refund. Send us a message if you need help!
You can tell that it's been 28 days if the Refund Label button is not available, and by checking the Ship Date:
3. You cannot refund a Return Label, because you haven't been charged yet 😉If it's a Return Label, it'll look like this:
Did that help? Hit the blue chat button on the bottom right of your screen if you have any other questions!