There are a few reasons why you may not be able to request a refund on a label:
1: When USPS or UPS scans a package in for tracking, the option to refund the label goes away, since the label is considered used. If you shipped the package and picked it up from the Post Office or a UPS Access Point after realizing there was a mistake, send us a message and we can help you out 👍
2. If the Ship Date is more than 28 days in the past, the Refund Label button will disappear. UPS labels expire after 100 days, while USPS has a return policy of 28 days for unused labels... but Pirate Ship has an Auto-Refund feature that automatically requests refunds for unused USPS and UPS labels, so you shouldn't run into this 😉
You can tell that it's been 28 days if the Refund Label button is not available, and by checking the Ship Date:
3. You cannot refund a Return Label, because you don't get charged unless the return label is used, so there's nothing to refund 😉 If it's a Return Label, it'll look like this:
Just hit the blue chat button on the bottom right of your screen if you have any other questions!