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Can I get a refund if I make a mistake or don’t need a label anymore?
Can I get a refund if I make a mistake or don’t need a label anymore?

How to cancel and request a refund for a label you won't use

Updated over a week ago

You can request a refund from USPS® or UPS® for labels you don’t need, or if you made a mistake. You must request a refund within 28 days of buying the label, but Pirate Ship will automatically request refunds for unused labels if you forget 😉 You can read more about that here.

Here's how to request a refund:

Simply click on the label on your Pirate Ship Ship page (or if the label is within a batch, click on the batch first) and find the red Refund Label button.

For batches of labels, you can either refund individual labels inside the batch, or the whole thing:

A screenshot showing the shipments within a single batch. There's a red 'Refund Labels' button towards the top right that can be used to request a refund for an entire batch, or there's single 'Refund' buttons next to each shipment, to request a refund for an individual label.

When will I get my refund?

USPS instantly refunds labels that you have purchased but not yet printed out 🤑

For labels that you printed but haven't used, USPS waits for up to 28 days after the refund request has been submitted to verify that the label hasn’t been scanned in. However, refunds typically are approved around two weeks' time. Once the refund request is approved, the credit gets applied back to your Pirate Ship account balance.

Refunds for UPS labels are way faster; whether you already printed them or not, they come back to your Account Balance within an hour or so!

Where do my refunds go?

Once USPS and UPS issue your refunds, the credit goes back to your Account Balance. Those funds will then be used automatically against your next purchase(s). If you want to issue the refund back to the original card you used, you can also click the "Refund Credit" button underneath your Account Balance on your Reports page 👍  

Here's how that looks:

Any questions? Click the blue chat button to chat with our Support Crew - we're always happy to lend a hook 😃

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