How to refund some or all of your Account Balance back to your original payment method
If you have a positive Account Balance, Pirate Ship offers the ability to refund some or all of that balance to your original payment method.
Go to your Reports Page (from the sidebar).
In the Account Balance section, click Refund Credit.
Choose a payment method on the next screen, then submit your refund.
Where your refund can go
You can refund your balance to a payment method as long as you’ve spent at least that amount using that method on Pirate Ship 😉
PayPal note: Our crew can’t manually push Account Balance refunds to PayPal, but you can use the self-serve Refund Credit option above to send funds back.
You can also refund to a bank account if it’s added as a payment method and you’ve spent enough through it.
Timing
Refunds are generally processed within 3-7 business days and can take up to 7 days to appear on your bank statement, depending on your bank.
Pro Pirate Tip: When you connect your bank account to pay with secure ACH payments, refunds are sent directly to your bank account! 🤑 Please note that ACH payments have a settlement period before the funds are clear to be refunded.
Learn more about the benefits of buying labels with ACH payments.
If you’re trying to cash out a label refund
When you request a label refund in Pirate Ship, they don’t instantly go back to your card - they first show up as Account Balance. Once the credit is in your balance, you can use Refund Credit to move it back to your payment method or it will be automatically applied to your future label purchases.
Troubleshooting
If you’re running into trouble:
Don’t see “Refund Credit” in Reports? Make sure your Account Balance is positive.
Payment method isn’t selectable / amount is limited? You can only refund to methods you’ve spent through, up to that spent amount.
Removed the original card/bank? Re-add it as a payment method and try again.
Still stuck? Contact our support crew with a screenshot of what you’re seeing.