If you have a positive Account Balance, Pirate Ship offers you the ability to refund some or all of that balance back to your original payment method.

To do that, the first step is to chat with us so we can enable this feature in your account 👍 You can live chat with our Support Crew by clicking the blue button in the bottom-right corner of your screen, or send us an email at support@pirateship.com.

Once the feature is enabled, you'll then navigate to the Reports Page on your sidebar and click the "Refund Credit" button underneath where your balance is displayed. Here's how that looks:

Any refunds will go back to the card of your choice, as long as you've spent that much money on the card through Pirate Ship 😉 You can select which payment method to send your balance back to on the next screen, which looks like this:

Please note that refunds can take up to seven (7) days to appear on your bank statement, depending on where you bank.

Any questions on refunds? Click the blue chat button to get in touch with our Support Crew - we're always here to lend a hook 😃

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