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Billing & Account Questions

Billing & Account Questions

Learn how payment and accounting works with Pirate Ship.

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16 articles in this collection
Written by Pirate Ship

What are Carrier Adjustments?

Understanding APV and surcharge adjustments from USPS® and UPS®
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Written by Pirate Ship
Updated over a week ago

How to read your Reports page

Understanding each section of the Reports page in Pirate Ship
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Written by Pirate Ship
Updated over a week ago

How to Change your Payment Method at Checkout

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Written by Pirate Ship
Updated over a week ago

How can I change my name in Pirate Ship?

There are a few places to change how your name is displayed.
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Written by Pirate Ship
Updated over a week ago

What can I do about an incorrect USPS carrier adjustment?

What to do if you think USPS made a mistake
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Written by Pirate Ship
Updated over a week ago

How do I print a receipt?

There are several ways to print receipts showing costs and tracking number, if you want a hard printed copy.
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Written by Pirate Ship
Updated over a week ago

What is the Default Payment Amount feature?

Add funds to your Pirate Ship account balance to avoid small payments.
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Written by Pirate Ship
Updated over a week ago

Can I pay for postage with PayPal?

Here's how to buy shipping labels with Pirate Ship if you use PayPal
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Written by Pirate Ship
Updated over a week ago

How do I add credit to my account so my card or bank doesn't keep getting charged?

Here's how to prepay for postage and carry an account balance, so you don't get charged as many times
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Written by Pirate Ship
Updated over a week ago

How do I pay for postage?

Here's the billing & payments options for purchasing postage for shipping
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Written by Pirate Ship
Updated over a week ago

Can I get a refund if I make a mistake or don’t need it anymore?

How to cancel and request a refund for a label you won't use
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Written by Pirate Ship
Updated over a week ago

How do I view receipts, or see my billing and transaction history?

Billing, reporting and transaction history options
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Written by Pirate Ship
Updated over a week ago

Can I get my account balance refunded to my payment method?

Option to have account balance refunded
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Written by Pirate Ship
Updated over a week ago

Can I add multiple users to my account?

Adding new users to your Pirate Ship account
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Written by Pirate Ship
Updated over a week ago

How do I cancel my Pirate Ship account?

There's nothing to cancel, it's free!
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Written by Pirate Ship
Updated over a week ago

How to navigate your Transaction History

Learn how to apply filters and export reports of your transactions
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Written by Pirate Ship
Updated over a week ago