Billing & Account Questions
Learn how payment and accounting works with Pirate Ship.
23 articles
Can I get a refund if I make a mistake or don’t need a label anymore?
How do I pay for postage?
What are Carrier Adjustments?
How to change your Payment Method at checkout
How can I change my name in Pirate Ship?
Can I pay for postage with PayPal?
How do I print a receipt?
How to read your Reports page
Can I get my account balance refunded to my payment method?
How do I add credit to my account so my card or bank doesn't keep getting charged?
What is the Default Payment Amount feature?
How to navigate your Transaction History
How do I view receipts, or see my billing and transaction history?
Can I add multiple users to my account?
Why is USPS asking to update my physical address?
How do I cancel my Pirate Ship account?
Why is Pirate Ship asking me to verify my email address?
Why did I get a $1 charge on my card?
Why did I get an error message when I tried to buy my label?
What is Two-Factor Authentication (2FA) on Pirate Ship?
Why does it look like I got charged twice for a label?
Why is Pirate Ship asking me to verify a login from a new device?
Use Pay by bank via Plaid to buy shipping labels on Pirate Ship