Pirate Ship

Learn how to cancel and request a refund for a label you won't use, how long refunds take, and where refunds go once they're approved

Can I get a refund if I make a mistake or don’t need a label anymore?

Learn about all the billing & payment options for purchasing labels on Pirate Ship

How do I pay for postage?

Understanding APV and surcharge adjustments from USPS® and UPS® and how you can dispute these adjustments

What are Carrier Adjustments?

Learn how you can choose a different payment method right before you purchase your labels

How to change your Payment Method at checkout

Learn about all your options for changing how your name is displayed

How can I change my name in Pirate Ship?

Here's how to buy shipping labels with Pirate Ship if you use PayPal

Can I pay for postage with PayPal?

Learn about the several ways you can print a receipt showing costs and the tracking number, if you want a hard-printed copy

How do I print a receipt?

Understanding each section of the Reports page in Pirate Ship

How to read your Reports page

Here's how to refund your account balance back to your original credit or debit card

Can I get my account balance refunded to my payment method?

Learn how to prepay for postage and carry an account balance so your card or bank account doesn't get charged as many times

How do I add credit to my account so my card or bank doesn't keep getting charged?

Learn how you can use the Default Payment feature to add funds to your Pirate Ship account balance and avoid small payments

What is the Default Payment Amount feature?

Learn how to apply filters and export reports of your transactions

How to navigate your Transaction History

Learn about your billing, reporting, and transaction history options on your Reports page in Pirate Ship

How do I view receipts, or see my billing and transaction history?

Learn how our Support Crew can help you add new users to your Pirate Ship account

Can I add multiple users to my account?

Here's what to do when you get a pop-up requesting that you update your physical address details on Pirate Ship

Why is USPS asking to update my physical address?

Connect your bank account to Pirate Ship to purchase labels with ACH payments

Pay with your bank account via ACH payments

How do I cancel my Pirate Ship account?

Learn about our email verification process that helps keep your Pirate Ship account secure

Why is Pirate Ship asking me to verify my email address?

Learn why you may see a $1 charge from Pirate Ship on your debit or credit card statement

Why did I get a $1 charge on my card?

Learn about some error messages you may run into when purchasing labels and what steps you can take to move forward

Why did I get an error message when I tried to buy my label?

Learn about the two-step email verification authentication process that we use to verify your email during login to keep your account secure

What is Two-Factor Authentication (2FA) on Pirate Ship?

Pirate Ship will never double-charge you for labels — learn where to look in your Transaction History to see all your payments

Why does it look like I got charged twice for a label?

Learn about the measures Pirate Ship takes to keep your account secure by verifying all new device logins

Why is Pirate Ship asking me to verify a login from a new device?

Learn how payment and accounting works with Pirate Ship.

Billing & Account Questions

Go back to Pirate Ship

Find answers and get help from Intercom Support and Community Experts

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