Pirate Ship

Learn how to cancel and request a refund for a label you won't use, how long refunds take, and where refunds go once they're approved

Can I get a refund if I make a mistake or don’t need a label anymore?

Learn about all the billing & payment options for purchasing labels on Pirate Ship

Understanding APV and surcharge adjustments from USPS® and UPS® and how you can dispute these adjustments

Learn how you can choose a different payment method right before you purchase your labels

Learn about all your options for changing how your name is displayed

Here's how to buy shipping labels with Pirate Ship if you use PayPal

Learn about the several ways you can print a receipt showing costs and the tracking number, if you want a hard-printed copy

Understanding each section of the Reports page in Pirate Ship

Here's how to refund your account balance back to your original credit or debit card

Learn how to prepay for postage and carry an account balance so your card or bank account doesn't get charged as many times

Learn how you can use the Default Payment feature to add funds to your Pirate Ship account balance and avoid small payments

Learn how to apply filters and export reports of your transactions

Learn about your billing, reporting, and transaction history options on your Reports page in Pirate Ship

Learn how to add new users to your Pirate Ship account

Here's what to do when you get a pop-up requesting that you update your physical address details on Pirate Ship

Connect your bank account to Pirate Ship to purchase labels with ACH payments

Learn about our email verification process that helps keep your Pirate Ship account secure

Learn why you may see a $1 charge from Pirate Ship on your debit or credit card statement

Learn about some error messages you may run into when purchasing labels and what steps you can take to move forward