View receipts in your Reports page
View receipts: To view and download your payment history and receipts, go to the Reports page in Pirate Ship, as seen here:
Reports page information: In your Reports page, you can see your entire transaction history, as well as:
Your current Account Balance
Your Payment Totals and View Receipts
Your Pending Refunds
Return Label totals
Export to spreadsheets: All of these reports are exportable in spreadsheet format for further analysis or record keeping.
Exporting shipment history: If you’d like to export all your individual shipment history, navigate to the Ship page and do a blank search (leave the search field blank and click the magnifying glass button) to get a report that shows every shipment you’ve ever created.
You can filter and export this report to spreadsheet format as well.
You can also get receipts as email notifications
Receipts as email notifications: If you'd like to receive an email with a receipt each time your payment method is charged, you can make that happen!
Just go to your Settings > Account Settings, scroll down to the "Notifications" section, and toggle on Payment Receipts as seen in the screenshot below:
Emails when your card is charged: When you toggle on Payment Receipts, you'll get an email every time your card on file is charged, and you can print or download these receipts right from your inbox 😉
Email notifications are specific to the account user: If there are multiple users in your account, keep in mind that email notifications are only toggled on a per-user basis. That means if one user opts in, only that user has opted in.
If multiple users in the same account want these notifications, they can turn them on in Settings > Account Settings.
Where can I find my Billing Address?
See your Billing Address on your receipts: Your Billing Address doesn't appear in your Settings. To see it, go to your Payment Receipts and click on one of your receipts. The address that shows up on your receipt is your Billing Address.
Here's a screenshot of a receipt as an example of where to look for your Billing Address:
How can I change the Billing Address on my payment receipts?
Changing the Billing Address on your receipts: You may see an outdated or incorrect Billing Address on your email receipts when you purchase labels. If you receive an email receipt with the wrong Billing Address, you can update it by contacting our Support Crew.
Contact us: To get in touch with us, click the blue chat button in the bottom left-hand corner or email support@pirateship.com. Simply provide us with the correct Billing Address, and we'll get you in ship shape!
Additional resources