You can't cancel refund requests: There isn't a way to cancel a refund request for a label once you have submitted the refund 🙈
Do NOT use refunded labels
Do not use refunded labels: If you find you need a refunded label, do NOT use it! It doesn't matter if the request is complete or pending; the best practice is to discard the refunded label and create a new one instead.
Use our Duplicate Shipment feature to create new labels that have been refunded
Duplicate Shipment feature: If you need to use a label you requested a refund for, you'll need to create a new label from scratch. In this case, we recommend using our Duplicate Shipment feature to quickly make a copy of the label that you need to repurchase 👍
What happens if I use a refunded label?
Carriers may dispose of packages with refunded labels: Carriers have systems in place to ensure all postage is paid for. If a label with a refund request is used, you risk your package being disposed of by the carrier.
For instance, if you hand UPS a package with a refunded label, UPS will route the package to an Overgoods location. These locations are facilities where UPS holds packages that can't be recovered 🙈
For accidental uses: Used a refunded label by accident? In this case, we suggest directly contacting the carrier to see if you can get your package back and/or avoid negative outcomes in transit.
Pirate Ship auto-refunds labels after 28 days
Unused labels are refunded after 28 days: Our software automatically refunds labels after 28 days. If your UPS or USPS label is auto-refunded, you'll need to recreate that label and not use the original refunded label when shipping your package.