You can request a refund from USPS for labels you don’t need, or if you made a mistake. You must request a refund within 28 days of buying the label, but Pirate Ship will automatically request refunds for unused labels if you forget 😉 You can read more about that here.
Here's how to request a refund:
Simply click on the label in your Pirate Ship dashboard (or if the label is within a batch, click on the batch first) and find the red Refund Label button.
Once the refund request is submitted, USPS waits for up to 30 days to verify that the label hasn’t been used. If the refund request is approved, the credit will be applied back to your Pirate Ship account balance.
Once the credit is back in your account balance, it'll be used against your next purchase automatically... or we’re happy to refund any amount to your payment method! Hit the blue chat button on the bottom right to request an Account Balance refund 😃