You can request a refund from USPS® or UPS® for labels you don’t need, or if you made a mistake.
Period for requesting refunds: You must request a refund within 28 days of buying the label, but Pirate Ship will automatically request refunds for unused labels if you forget 😉
Auto-refunds: To read more about our automatic refund process, take a look at our article: How do Auto-Refunds work?
How to request a refund
Video on requesting refunds: This quick video guide walks you through requesting a refund for a label:
Refunding a single label: To refund a single label, simply click on the label on your Pirate Ship Ship page (or if the label is within a batch, click on the batch first) and find the red "Refund Label" button.
Here's where to find that button:
Refunding multiple labels at once: For batches of labels, you can either refund individual labels inside the batch or the whole thing.
Here's how that looks:
When will I get my refund?
Unused USPS labels are refunded instantly: USPS instantly refunds labels that you have purchased but not yet clicked "Print Label" for 🤑
Printed USPS labels are refunded in 28 days: For labels you clicked "Print Label" on but haven't used, USPS waits up to 28 days after the refund request has been submitted to verify the label hasn’t been scanned in.
That said, USPS refunds typically are approved in around two weeks. Once the refund request is approved, the credit will be applied to your Pirate Ship account balance.
UPS labels: Refunds for UPS labels are way faster; whether you have clicked "Print Label" or not, they go back to your Account Balance within an hour or so!
Where do my refunds go?
Refunds go to your account balance: Once USPS and UPS issue refunds, those credits go back to your Account Balance by default. Those funds will then be used automatically against your next purchase(s).
Refunding your original payment method: If you want to issue the refund back to your original payment method, you can also click the "Refund Credit" button underneath your Account Balance on your Reports page 👍
Here's how that looks:
Pro Pirate Tip: When you connect your bank account to pay with ACH payments, your balance gets sent directly back to your bank account when you request it 💰 Talk about settin' sail on smooth waters, matey!
Learn more about the benefits of buying labels with ACH payments.