You can request a refund from USPS® or UPS® for labels you don’t need, or if you made a mistake.
Most USPS label refunds are instant, even after printing, as long as you request the refund immediately! However, a refund of the label may take the usual 2-4 weeks to process if the label manifest has been created.
To read more about our automatic refund process, take a look at our article: How do Auto-Refunds work?
How to request a refund
This quick video guide walks you through requesting a refund for a label:
To refund a single label, simply click on the label on your Pirate Ship Ship page (or if the label is within a batch, click on the batch first) and find the red "Refund Label" button.
Here's where to find that button:
For batches of labels, you can either refund individual labels inside the batch or the whole thing.
Here's how that looks:
When will I get my refund?
USPS instantly refunds most labels that you have purchased instantly, even after clicking "Print Label" 🤑
But, this requires making the request almost immediately. Not doing so right away could mean a wait of 2-4 weeks to receive a refund. Once the refund request is approved, the credit will be applied to your Pirate Ship account balance.
Refunds for UPS labels are way faster; whether you have clicked "Print Label" or not, they go back to your Account Balance within an hour or so!
Where do my refunds go?
Once USPS and UPS issue refunds, those credits go back to your Account Balance by default. Those funds will then be used automatically against your next purchase(s).
If you want to issue the refund back to your original payment method, you can also click the "Refund Credit" button underneath your Account Balance on your Reports page 👍
Here's how that looks:
Pro Pirate Tip: When you connect your bank account to pay with ACH payments, your balance gets sent directly back to your bank account when you request it 💰 Talk about settin' sail on smooth waters, matey!
Learn more about the benefits of buying labels with ACH payments.