You can request a refund from USPS® for labels you don’t need, or if you made a mistake when purchasing it. You must request a refund within 28 days of buying the label.
Simply click on the label in your Pirate Ship dashboard (or if the label is within a batch, click on the batch first) and find the red Refund Label button.
Once the refund request is submitted, USPS® waits for up to 30 days to verify that the label hasn’t been used. If the refund request is approved, the credit will be applied back to your Pirate Ship account.
Once the credit is back in your account balance, we’re happy to refund any amount to your payment method, so just let us know if you’d like that!