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Can I get a refund if I make a mistake or don’t need a label anymore?
Can I get a refund if I make a mistake or don’t need a label anymore?

Learn how to cancel and request a refund for a label you won't use, how long refunds take, and where refunds go once they're approved

Updated this week

You can request a refund from USPS® or UPS® for labels you don’t need, or if you made a mistake.

  • Period for requesting refunds: You must request a refund within 28 days of buying the label, but Pirate Ship will automatically request refunds for unused labels if you forget 😉

How to request a refund

  • Video on requesting refunds: This quick video guide walks you through requesting a refund for a label:

  • Refunding a single label: To refund a single label, simply click on the label on your Pirate Ship Ship page (or if the label is within a batch, click on the batch first) and find the red "Refund Label" button.

    • Here's where to find that button:

  • Refunding multiple labels at once: For batches of labels, you can either refund individual labels inside the batch or the whole thing.

    • Here's how that looks:

A screenshot showing the shipments within a single batch. There's a red 'Refund Labels' button towards the top right that can be used to request a refund for an entire batch, or there's single 'Refund' buttons next to each shipment, to request a refund for an individual label.

When will I get my refund?

  • Unused USPS labels are refunded instantly: USPS instantly refunds labels that you have purchased but not yet printed out 🤑

    • Printed USPS labels are refunded in 28 days: For labels you printed but haven't used, USPS waits for up to 28 days after the refund request has been submitted to verify that the label hasn’t been scanned in.

      • That said, USPS refunds typically are approved in around two weeks. Once the refund request is approved, the credit will be applied to your Pirate Ship account balance.

  • UPS labels: Refunds for UPS labels are way faster; whether you have printed them or not, they go back to your Account Balance within an hour or so!

Where do my refunds go?

  • Refunds go to your account balance: Once USPS and UPS issue refunds, those credits go back to your Account Balance by default. Those funds will then be used automatically against your next purchase(s).

  • Refunding your original payment method: If you want to issue the refund back to your original payment method, you can also click the "Refund Credit" button underneath your Account Balance on your Reports page 👍  

    • Here's how that looks:

Pro Pirate Tip: When you connect your bank account to pay with ACH payments, your balance gets sent directly back to your bank account when you request it 💰 Talk about settin' sail on smooth waters, matey!

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