If you need to refund a label that you bought with UPS, the process isn't too different from USPS 😉 Here's everything you need to know about how refunding UPS labels works on Pirate Ship.
UPS approves refund requests for labels within an hour
Unlike USPS, UPS doesn't take up to 30 days to approve refunds. In fact, their process is way faster 🏃 It only takes about an hour for UPS refunds to get approved!
Pirate Ship auto-refunds any unused labels after 28 days
Similar to USPS labels, Pirate Ship will also auto-refund any UPS labels you create but don't use after 28 days. Once this happens, you won't be able to print the label anymore.
If you've already printed the label and gotten your refund, you can still use it for up to 100 days, but you'll be charged for it again once UPS scans the package in 😅 This will show up as an adjustment on the individual shipment page, and the amount for that label will be deducted from your Account Balance.
Where do the refunds go?
Like all refunds, you'll see the dollar amount for the label you refunded applied to your Account Balance. You can check your Account Balance in your Reports page, where you can also see your Refund History.
Once a refund is approved and applied back to your Account Balance, we can also send it back to your original payment method 👍 You'll just need to contact us and let us know if you'd prefer that.
Any questions? Send us an email at firstname.lastname@example.org, or chat with our Support Crew by clicking the blue button. We're here to lend a hook 😃