If you need to refund a label you bought with UPS, the process isn't too different from USPS 😉
Here's everything you need to know about how refunding UPS labels works on Pirate Ship:
Click the Refund button on your shipment page to refund a UPS label
Refunding a UPS label: To refund your UPS label, click the label you want to refund on your Ship page and navigate to the bottom of that shipment's page. There, you'll see a red "Refund Label" button 👌
Here's how that looks:
UPS approves refund requests for labels within an hour
Fast refund approval: Whether you have printed out your label or not, it only takes about an hour for UPS refunds to get approved!
Pirate Ship auto-refunds any unused labels after 28 days
The auto-refund period: Similar to USPS labels, Pirate Ship will also auto-refund any UPS labels you create but don't use after 28 days. Once this happens, you won't be able to print the label anymore.
Use UPS labels ASAP: UPS prefers that you use your labels as soon as possible after purchasing them. If UPS considers a label too old to use, there's a chance that the package will be routed to a UPS Overgoods location, which is a facility where UPS holds packages that are unable to be recovered 🙈
Recreating old labels as best practice: If a UPS label has been sitting without being used, the best practice is to simply recreate it and pay for a new one!
If your UPS label is auto-refunded, you'll need to recreate that label and not use the original refunded label when shipping out your package.
Don't use refunded or duplicate labels: If you use a refunded label or if you use a label more than once, that package will get sent to a UPS Overgoods location and will be unable to be recovered 😅
Where do the refunds go?
UPS refunds go to your Account Balance: Like all refunds, you'll see the dollar amount for the label you refunded applied to your Account Balance.
Check your balance: You can check your Account Balance in your Reports page, where you can also see your Refund History.
Credit your original payment method: Once a refund is approved and applied back to your Account Balance, you can also click "Refund Credit" on your Reports page to send it back to your original payment method 👍
Here's how that looks:
