Skip to main content
All CollectionsFeature & Settings Questions
Tracking Emails: Why should you verify your email address?
Tracking Emails: Why should you verify your email address?

Learn how to verify your email address to ensure you receive any replies to your tracking emails

Updated over a week ago
  • Tracking Emails Send from Our Domain by Default: By default, Pirate Ship will send tracking emails from ship@pirateship.com with your email address as the reply-to.

    • Most email software will honor the reply-to, but some old-school email software ignores it, which means your recipient might accidentally reply to ship@pirateship.com, which is not monitored.

Verifying your email address ensures you receive replies to your tracking emails

  • Verify Your Email to Get Replies: To ensure you receive any replies to your tracking emails, go to Settings > Tracking Emails, edit your template, and click the "Verify Email" button.

    • Here's how that looks:

  • Click the Postmark Link: We use a company called Postmark to send tracking emails, so to verify your email address you'll need to click a link in an email that Postmark will send you.

  • Use an Email Address from Your Domain: Please note that providers like Gmail, Yahoo, AOL, etc. don't allow third-party senders, so you cannot verify email addresses from those services 🙈 You will need to use an email address from your own domain name.

  • Add DKIM & Return Path verification: Once you've verified your email address, you can add DKIM and Return Path records to your domain name's DNS, which lowers your email's chances of being filtered into a spam box. 

    • Note that verifying DKIM and your Return Path is optional, but recommended to support proper delivery to your recipients' inboxes.

Related Resources:

Did this answer your question?