Tracking Emails Send from Our Domain by Default: By default, Pirate Ship will send tracking emails from ship@pirateship.com with your email address as the reply-to.
Most email software will honor the reply-to, but some old-school email software ignores it, which means your recipient might accidentally reply to ship@pirateship.com, which is not monitored.
Verifying your email address ensures you receive replies to your tracking emails
Verify Your Email to Get Replies: To ensure you receive any replies to your tracking emails, go to Settings > Tracking Emails, edit your template, and click the "Verify Email" button.
Here's how that looks:
Click the Postmark Link: We use a company called Postmark to send tracking emails, so to verify your email address you'll need to click a link in an email that Postmark will send you.
Use an Email Address from Your Domain: Please note that providers like Gmail, Yahoo, AOL, etc. don't allow third-party senders, so you cannot verify email addresses from those services 🙈 You will need to use an email address from your own domain name.
Add DKIM & SPF (Optional): Once you've verified your email address, you can optionally add DKIM and SPF records to your domain name's DNS, which lowers your email's chances of being filtered into a spam box.
Any questions? Hoist the flag with ARRrrr Support Crew!
Let us know how we can help out, Matey - we don't want ye to sail with two eyepatches on! Click the blue chat button to get in touch with ARRrrr Support Crew, and we'll lend a hook with anything you need 😃