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How can I create a Return Label for a label I already purchased?
How can I create a Return Label for a label I already purchased?

Learn how to easily make a return label for one of your regular labels you bought earlier on Pirate Ship

Updated over 4 months ago

There’s a quick and easy way to make a Return Label for a shipment you’ve already sent out! Here's what you need to know:

Chat with ARRrrr crew to activate Return Labels on y'er account!

  • Activate Return Labels with Our Support Crew: Before you do anything, you'll want to ensure Return Labels are activated on your account. To activate Return Labels, chat with our Support Crew - we'll enable them for y'e in no time, Matey! 🏴‍☠️

A step-by-step guide to creating a Return Label for a shipment you've already sent

  • Step 1: Choose the Shipment: First, go to the shipment you want returned. You can find it on the Ship page, or use the search bar to look it up by name, address, or tracking number.

    • We've highlighted the search bar in this image below:

  • Step 2: Click into Shipment Details: Once you’ve found the shipment, just click on it anywhere (except for the Refund button 😉) to get into the Shipment Details.

    • See the below image for an example of where you can click:

A screenshot of the Shipment Grid, with the entire row for a particular shipment highlighted, indicating that you can click anywhere in this space to view the Shipment Details page.

  • Step 3: Duplicate the Shipment: At the bottom of the page, click on the "Duplicate Shipment" button. This will pull in all of the information you need to create a new Return Label!

  • Step 4: Choose Return Labels: After you duplicate the shipment, select the Return Labels checkbox in the Extra Services section.

    • Here's where to find that checkbox:

A screenshot of the Extra Services menu that appears on the 'Create a Single Label' form. An arrow points at the circle to the left of where it says 'Extra Services' to indicate that you may need to click this to expand the options below. Underneath, 'Return Labels' has a checkbox next to it, and 'Return Labels Only' is selected in the dropdown menu immediately below this.

  • Make sure to select Return Labels Only from the drop-down menu, since we don’t need an outgoing label.

    • During this part of the process, you can also make any changes you need if the return shipment is different.

  • Step 5: Get Rates: Click the "Get Rates" button to see all the services available for your return shipment.

    • On the page that generates after clicking "Get Rates," you should see a circular blue arrow next to your recipient’s name. This lets you know that Pirate Ship will swap the Ship To and Ship From addresses on your label once it’s finalized.

  • Step 6: Select a Shipping Service: In the "Choose a Service" drop-down menu, you can select how you want this package returned to you.

  • Step 7: Buy and Share Your Label: Click the "Buy Label" button and you've created your Return Label!

    • Remember, Return Labels aren’t charged until they get scanned by the Post Office on their way back to you, so you won’t be charged until that label gets used!

    • After clicking "Print Label," you can click "Create Share Link" to generate a link to download your label. You can email this Share Link directly to the person sending your package back, and they’ll have full access to print out that return label, even if they don't have a Pirate Ship account 👌

      • Here's how that looks:

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