Here are some steps you can take with both USPS and UPS when you believe a package that you sent has gone missing.
Missing USPS packages
If your USPS package is lost, we suggest first waiting 7 business days from the shipment date (or 30 days for international shipments). Sometimes it just takes a little extra time for packages to get delivered.
If there have still been no tracking updates after that time, and the package still hasn’t been delivered, then you can submit a missing mail search request with USPS or call them directly at 1-800-ASK-USPS.
Another option is to call your recipient's local Post Office and ask for the GPS location scan information. When you present the tracking number, USPS can tell you the GPS location where the package was scanned and delivered within a 6-foot radius 👍 Then, you can inform your recipient that you requested the GPS scan. A little information is always better than none!
For insured services (like Priority Mail) or if you purchased additional insurance, you may be eligible to file an insurance claim for the lost package.
Missing international shipments
For USPS international services, the standard missing mail search process and form won't work unless your package is still in the United States. If your package's tracking information shows that it has left the U.S., the best course of action is to either: a) talk to your local Post Office, or b) start the insurance claim process.
Priority Mail International and Priority Mail Express International packages both come with $200 of built-in insurance on Pirate Ship, and you can file a claim directly with USPS if you didn't purchase additional insurance.
First Class Package International shipments don't include built-in insurance, so if you didn't add third-party insurance, your best course of action is to talk to your local Post Office to see if they may be able to help locate your package.
Learn more about how to add insurance to your packages.
Missing UPS packages
If you believe your UPS package has gone missing, we can try to help you locate it! UPS automatically runs a search for lost packages when an insurance claim is filed, so the first step here is to chat with our Support Crew. We'll then help file an insurance claim with UPS on your behalf!