All UPS labels you purchase on Pirate Ship come with $100 of carrier liability, no matter which service you choose*. Here's how to file an insurance claim for a missing or damaged UPS shipment!
*Note: UPS® Ground Saver packages may be handed to USPS for last-mile delivery. UPS carrier liability only applies to the portion of the journey when UPS has the package.
Contact our Support Crew to file a claim for a UPS shipment
Pirate Ship Handles UPS Claims: When it comes time to file a claim with UPS, our insurance team handles the process so you don't have to.
To begin the claim process, start by contacting our Support Crew. They'll hold your hand through the process and credit your Pirate Ship account when the claim is approved 💰
How to Contact Our Support Crew: You can get in touch with our Support Crew by clicking the blue chat button, or by emailing us at support@pirateship.com 👍
Gathering evidence
To submit a claim, our team will ask you for the evidence that we need to present to UPS. Here's what we need:
For missing shipments:
The recipient's name, address, and phone number
The UPS tracking number
Invoice/proof of value
Proof of payment
Pickup/drop-off date to UPS
Number of lost items as well as total items in the shipment
Screenshots of any correspondence with the recipient
Whether you've sent a replacement item (we don't recommend doing this until the claims process is complete)
For damaged shipments:
The recipient's name, address, and phone number
The UPS tracking number
Invoice/proof of value
Proof of payment
Pickup/drop-off date to UPS
Number of damaged items as well as total items in the shipment
Detailed description of the damage
Screenshots of any correspondence with the recipient
Photos of the damaged item
Photos of all the packaging used, including external packaging and any internal packing materials (make sure your recipient doesn't throw any of this away)
Getting Your Info to Pirate Ship: You can email all of this information to support@pirateship.com, or request a claim submission form via live chat ⚡
How long do claims take to be paid out?
Claim Payout Timelines: Once we have all of the information we need, we submit the claim on your behalf and will keep you posted with any progress. As long as you've provided everything listed above, claims typically take 2-3 weeks to be paid out 😊
If you've already filed a claim with UPS...
All UPS Claims Go Through Pirate Ship: Since you purchased your UPS label through our platform, you'll need to contact us any time you need to file an insurance claim instead of going through UPS.
So, even if you start the claim process with UPS directly, you'll ultimately still need to file one through us 🙈 Sorry for the trouble, Matey!
If you purchased Shipsurance Coverage...
Claims on additional coverage through Shipsurance are handled separately from the UPS claim process.
If You Purchased Shipsurance: If you added additional insurance on top of the UPS carrier liability, you'll need to file a Shipsurance claim through our Support Crew.
You'll still start the process with our customer support team.
Shipsurance claims will always be filed prior to the claim on the included carrier coverage, though a carrier claim may also be necessary!
UPS carrier liability does not include taxes & fees
Taxes and Fees Excluded: UPS carrier liability doesn't include any taxes and fees associated with the order you're shipping. Those amounts won't be paid out with the $100 of carrier liability for UPS claims.
Claims are subject to UPS policies
The Fine Print: All UPS claims are subject to official UPS guidelines and agreements, and may or may not be denied pursuant to terminology in the following resources:
Get in touch with ARRrrr crew if ye have any questions
Any questions, Cap'n? Click the blue chat button to get in touch with our Support Crew - we're here to help!