Most online platforms require a shipping policy for your store in order for you to start selling. Your shipping policy can be as simple or as complicated as you like, as long as you include the most important points. If you're looking for a place to start, feel free to copy the text below and modify it based on your needs 😉

Note: the below example policy does not apply to your purchases on Pirate Ship; it is intended only for use as a template on your eCommerce platform(s).

Example Shipping Policy

Thank you for visiting and shopping at [YOUR WEBSITE/STORE NAME HERE]!

All of our orders are shipped via USPS. You will receive an email update with your tracking number once your order has shipped!

Delivery Times

All orders are processed within [INSERT ORDER PROCESSING TIME HERE]. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.

Domestic Shipments

Shipment method

Estimated delivery time

Shipping cost

First Class Package*

1-3+ business days

[INSERT COST HERE]

Priority Mail*

1-3+ business days

[INSERT COST HERE]

Priority Mail Express

1-2 days guaranteed

[INSERT COST HERE]

International Shipments

Shipment method

Estimated delivery time

Shipping cost

First Class Package Int’l*

1-4+ weeks

[INSERT COST HERE]

Priority Mail Int’l*

6-10+ days

[INSERT COST HERE]

Priority Mail Express Int’l*

3-5+ days

[INSERT COST HERE]

*Service is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.

Tracking Your Order

Once your order has shipped, you will receive a tracking email within [INSERT TRACKING EMAIL TIMEFRAME HERE]. Please allow USPS up to 48 hours to reflect updates on their tracking page.

Customs, Duties, and Import Taxes

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). [IF YOU WISH TO REIMBURSE YOUR CUSTOMERS FOR THESE COSTS, ADD YOUR POLICY HERE]

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery. [REMOVE THIS SECTION IF YOU DO NOT SHIP VIA PRIORITY MAIL OR PURCHASE SHIPSURANCE COVERAGE]

Insurance Coverage [REMOVE IF YOU DO NOT PURCHASE SHIPSURANCE COVERAGE]

All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.

Returns and Exchanges

[INSERT YOUR RETURN/EXCHANGE POLICY HERE, IF APPLICABLE. PLEASE NOTE THAT PIRATE SHIP ONLY SUPPORTS RETURN LABELS FOR DOMESTIC SHIPMENTS]

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within [INSERT RESPONSE TIME HERE].

  • Phone: [INSERT PHONE NUMBER HERE]

  • Email: [INSERT EMAIL ADDRESS HERE]

  • Social: [INSERT SOCIAL MEDIA HANDLES HERE]

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