All Priority Mail Express labels you buy on Pirate Ship come with date-certain, postage-refund guarantees.

If your shipment isn’t delivered by the guaranteed date, we can help you get that postage cost refunded! Just use the chat on the bottom right of this screen, or email us at support@pirateship.com with the tracking number to get that process started.

Note: Delivery guarantee refunds cannot be processed until the package is marked as Delivered.

While Priority Mail Express labels come with a money-back guarantee, USPS only offers money-back guarantees for Priority Mail Express International to specific countries if you buy the label at the Post Office with Retail Pricing. That means no Priority Mail Express International labels you purchase on Pirate Ship come with the same guaranteed delivery speeds, and we're not able to process those refunds 😥

If the package isn’t marked as Delivered and is lost in transit, the money-back delivery speed guarantee no longer applies, and you'll have to file an insurance claim instead to recover the cost of the postage. Priority Mail Express comes with $100 of insurance from USPS, and Priority Mail Express International comes with $200 of insurance.

Any questions? Get in touch with us by clicking the blue chat button 👍 We're here to help!