Can I get a money-back delivery guarantee refund on my Priority Mail Express or Priority Mail Express International shipment?

Priority Mail Express

Priority Mail Express (PME) labels you buy on Pirate Ship come with date-certain, postage-refund guarantees.

How to Refund Your Priority Mail Express Label: If your shipment isn’t delivered by the guaranteed date, we can help you get that postage cost refunded!
- Just use the chat on the bottom right of this screen, or email us at support@pirateship.com with the tracking number to get that process started.
- Please note that delivery guarantee refunds fo Priority Mail Express shipments cannot be processed until the package is marked as "Delivered."
- These money-back guarantees only apply to postage and won't include reimbursement for extra services you pay for, such as third-party insurance or Signature Confirmation.

PME Packages Must Be Dropped Off on the Ship Date: When shipping Priority Mail Express packages, make sure that you drop your packages off on the same date that your label shows (your Ship Date).
- For USPS to honor the refund guarantee, your Ship Date and the Acceptance Date when USPS scans the package must match.
- Learn more about choosing your Ship Date.

As we said in the above section, it's crucial that you drop your package off on the same date that your label shows.

Drop Off PME Packages Early in the Day: You should also aim to drop off your package at your local Post Office sooner in the day rather than later 😉
- This is because USPS may adjust your service commitment cutoff times based on when they first accept your Priority Express package.

Later Drop-Offs May Result in Extended Service Commitments: If your package is scanned and accepted after a certain time of day, USPS may extend their service commitment to one day after you expect your package to be delivered.
- When this happens, you may be denied a guaranteed refund if you submit a claim for one 🙈
- To see the service commitment times for your shipment, enter your package's info into the USPS Service Commitments calculator.

Unfortunately, money-back guarantees for PME shipments don't apply if the package is sent to or from the following locations:

Priority Mail Express International Labels Aren't Guaranteed: While Priority Mail Express labels come with a money-back guarantee, USPS only offers money-back guarantees for Priority Mail Express International to specific countries if you buy the label at the Post Office with Retail Pricing.
- That means no Priority Mail Express International labels you purchase on Pirate Ship come with the same guaranteed delivery speeds, and we're not able to process those refunds 😥

Money Back Guarantees Don't Apply to Lost Shipments: Unfortunately, money-back guarantees for Priority Mail Express only apply to late packages marked as "Delivered," and not to packages lost in transit.
- If your package isn’t marked as "Delivered" and is lost in transit, the money-back delivery speed guarantee no longer applies, and you'll have to file an insurance claim instead to recover the cost of the postage.
- Priority Mail Express comes with $100 of insurance from USPS, and Priority Mail Express International comes with $200 of insurance.