Dealing with a Return to Sender package is never any fun 😓

There are several reasons why USPS or UPS may return a package as undeliverable:

  • The address was incomplete or incorrect

  • The package information didn't match what was entered on the label, and the postage owed was not charged through the USPS APV System

  • The recipient declined the package

  • The package was awaiting pickup at the recipient's local Post Office or UPS Access Point, but the recipient never picked it up

  • The mail carrier or UPS worker had trouble accessing the address (locked gate, closed business, etc.), or the recipient was not known to live at the address on the label

To find out why a package may have been returned, the first place to check would be the USPS or UPS tracking pages 🔍 For USPS packages, oftentimes USPS will include an update explaining why the shipment was returned, like this:

For UPS, you will see a "Returned to Sender" graphic indicator when you enter the tracking number into the UPS tracking portal.

If you don't see an update like the above examples, your next option would be to wait for USPS or UPS to deliver the package back to you 👍 When they do, either carrier should include some notes (either paper, sticker, or handwritten) on your package indicating what the issue may have been.

Learn more about the different USPS tracking statuses.

Can I get a refund for a returned package?

Unfortunately, neither USPS nor UPS offer refunds for returned packages 😢 They consider the job done, since they transported the package all the way there AND back. However, our team is always happy to research your situation and help get things sailin' in the right direction!

NOTE: If you intercept a package and choose to have it returned back to you, USPS will charge you $15.25, plus the cost of any postage for the return. UPS will also impose a surcharge onto your Pirate Ship account, plus the cost of any additional postage. The UPS "Delivery Intercept" surcharge is $17.60 and will appear as an adjustment on your individual shipment page.

Learn more about the UPS surcharges you may be subject to on Pirate Ship.

Any questions? Hit the blue chat button to get in touch with our Support Crew 😃

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