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Why does the tracking status show “Delivered” when it hasn’t been?
Why does the tracking status show “Delivered” when it hasn’t been?

My package is nowhere to be found

Updated over a week ago

Unfortunately sometimes this can happen, but most of the time the package was simply placed in an unexpected area at the delivery address. We first recommend asking your recipient to check any other locations the package might be (the front door, back door, mailbox or even a neighbor's house).

If the package is still nowhere to be found, it’s possible that it was erroneously marked as delivered by USPS or UPS. If it’s simply a USPS or UPS error, the package will usually be delivered the next business day.

Another unfortunate possibility when dealing with certain shared-delivery points such as apartment buildings or even porches in residential neighborhoods is that the package may have been stolen after delivery. In that case, unless you purchased a Signature Confirmation service, neither USPS nor UPS will provide any recourse since they were only paid to deliver the package to the address, and not to ensure its protection after delivery.

Following up with USPS

If you shipped with USPS and the package is still nowhere to be found, they can sometimes be located by the recipient visiting their local Post Office or speaking with the letter carrier for that address. You can also try calling the Postal Service's main customer support line (1-800-ASK-USPS) or you can submit a missing mail search request.

Ask USPS for the GPS Location Scan Information

For USPS packages, a final option is to call your recipient's local Post Office and ask for the GPS location scan information. When you present the tracking number, USPS will be able to tell you the GPS location where they scanned and delivered the package down to a 6-foot radius 👍 Then, you can let your recipient know that you requested the GPS scan info. This may be able to help narrow down the search area!

Following up with UPS

For a missing UPS package, UPS suggests checking the tracking information, which should indicate where the driver left the package. Packages without Signature Confirmation sometimes end up on the front porch, back door, side door, garage area, etc. Alternatively, packages that don't require a signature sometimes get left with a neighbor or another resident at the delivery location.

If it's still nowhere to be found, contact our Support Crew and we can help begin a trace process with UPS. You can read more about this process on the UPS Help Center.

If your package is truly missing, you may be able to file an insurance claim.

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