Unfortunately, Pirate Ship relies on tracking information from USPS to know where each shipment is, so until the Post Office scans your packages in, we're working with both eyepatches on 🙈

Keep in mind that USPS can often take up to 24 hours to update tracking statuses. There are a few reasons why your package status may not be updated right away:

  • If you drop your package off after hours, USPS won't scan it in until the next day

  • It's in queue at a USPS facility

  • The postal workers scanning packages simply didn't get to it that day

  • Due to record-breaking volume, we’re also seeing a lot more instances where local Post Offices ship packages out without scanning them initially. In most of these cases, it’ll take a couple of days for the first scan to show up and mark the package as “In Transit"

What you can do

If it's been several days since you dropped your package off, you'll want to head down to your local Post Office and ask them what happened to it! All we can see is the same tracking information you have access to on the USPS website... so they'll have more insight than us 👍

One other thing to try is to file a Missing Mail Search Request to kick that tracking number into gear with USPS! Sometimes this will prompt an update to the tracking scans on your shipment.

That said, reaching out to your local Post Office to ask about your shipment is always the best way forward. Until the package gets scanned in for tracking, they'll have the best idea of where the package is.

Have any questions? Chat in with our Support Crew - we’re happy to lend a hook 😃

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