Unfortunately, Pirate Ship relies on tracking information from USPS® and UPS® to know where each shipment is, so until USPS or UPS scans your packages in, we're working with both eyepatches on 🙈

UPS is typically pretty quick, but keep in mind that USPS can often take up to 24 hours to update tracking statuses. There are a few reasons why your package status may not be updated right away:

  • If you drop your package off after hours, USPS or UPS won't scan it in until the next day

  • It's in queue at a USPS or UPS facility

  • The postal workers or UPS workers scanning packages simply didn't get to it that day

  • Due to record-breaking volume, we’re also seeing a lot more instances where local Post Offices ship packages out without scanning them initially. In most of these cases, it’ll take a couple of days for the first scan to show up and mark the package as “In Transit" (we haven't seen this nearly as often for UPS packages)

What you can do

If it's been several days since you dropped your package off with USPS, you'll want to head down to your local Post Office and ask them what happened to it! All we can see is the same tracking information you have access to on the USPS website... so they'll have more insight than us 👍

One other thing to try is to file a Missing Mail Search Request to kick that tracking number into gear with USPS! Sometimes this will prompt an update to the tracking scans on your shipment.

That said, reaching out to your local Post Office to ask about your shipment is always the best way forward. Until the package gets scanned in for tracking, they'll have the best idea of where the package is.

The same process applies for UPS packages

If you shipped a package with UPS and you're running into a similar issue, we suggest following the same steps: visit the nearest UPS drop-off location where you handed off your package. If you had your packages picked up via a UPS pickup, then you can contact UPS at 1 (800) 742-5877 and inquire about the tracking number.

If all else fails, don't hesitate to get in touch with us! We can help you begin a trace process with UPS to see if they can locate your package and provide updates to your tracking information 💪

Have any questions? Chat in with our Support Crew - we’re happy to lend a hook 😃

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