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Does Pirate Ship email the tracking number to my recipient?
Does Pirate Ship email the tracking number to my recipient?

Learn how our tracking email feature works and how to turn on this feature for orders you import from your eCommerce platform

Updated over 3 months ago

You must include your recipient's email if you want them to receive a tracking email

Pirate Ship allows you to schedule an email that sends the tracking number to your recipient. To use this feature, make sure you include an email for your recipients when uploading a spreadsheet of addresses or creating a single label. Here's what you need to know:

For single labels & spreadsheet uploads 

  • Edit Your Tracking Emails: You can customize how this tracking email looks and verify the email address it will be sent from by going to Settings > Tracking Emails.

    • Alternatively, if you’d like to import the tracking numbers into your own external email system, you can download the tracking numbers. Navigate to the “Ship” page, click on the desired batch or single label, and click the blue “Export Data” button. 

Turning on tracking emails for your integration

  • Edit Your Integration Settings: If you connect your eCommerce platform, you can enable Pirate Ship's tracking emails for your orders by going into your Settings > Integration Settings and clicking "Edit."

    • Here's how that looks:

A screenshot showing the Integration Settings for a Shopify connection. Towards the bottom of the list of settings, there is an option which reads, 'Enable Pirate Ship's Tracking Emails for Shopify shipments. Shopify Tracking Emails will not be sent.' There is a checkbox next to this, which lets you turn this feature on or off.

  • We Don't Receive Email Addresses from eBay: Note that Pirate Ship doesn't receive email addresses from eBay. 

  • eBay & Etsy Automatically Notify Buyers: When you buy a label and the order is marked as Complete, eBay and Etsy will notify the buyer themselves through their internal messaging system.

How to see if a tracking email was sent

  • Check Tracking Email Status: To check if a tracking email has been sent, head to your main Ship page and click on the label. At the bottom of the screen you will find the 'Email Recipients' line:

A screenshot showing the bottom of the Shipment Details page below where the map is shown. The last line is highlighted, and this line reads 'Email Recipients,' with a time stamp shown to the right of this.

  • If there is a date and time listed, that's when your tracking email was sent. If there is nothing listed, then no email was sent out from Pirate Ship!

How to change the date & time a tracking email is sent

Forget to include your recipient’s email address?

  • You Can't Add an Email After You Buy a Label: Unfortunately, there isn’t a way to add your recipient’s email address after a label has been purchased 🙈

    • When this happens, you can just copy and paste the tracking number into your personal or business email to send to your recipient!

    • Alternatively, you can refund that label and create a new one. Here's how to request a refund.

Related Resources: 

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