In Pirate Ship, you can choose your Ship Date and when your Tracking Emails will be sent.
Providing an email address: To customize when your tracking emails are sent, you'll need to either enter your recipient's email address manually or ensure that your import from one of our integrations contains an email address.
How to schedule Tracking Emails
Default time delay for Tracking Emails: By default, tracking emails are sent to your recipients one hour after purchasing postage on Pirate Ship.
Choosing a different time delay: If you head to Settings > Tracking Emails, you can select a different "Default Email Delay" for all tracking emails.
Here's an example of where to find that drop-down menu:
Scheduling Tracking Emails when buying your label: You can also schedule when tracking emails will be sent on the Buy Label page.
To do this, click the drop-down menu to set when you'd like your email sent out, as seen in this image:
Switch between Tracking Email templates: If you have created multiple Tracking Email templates, you can also click the drop-down on this page to switch between them. Here's how that looks:
Can I get copies of tracking emails that Pirate Ship sends to my recipients?
Sending yourself copies of Tracking Emails: To send yourself a copy of every tracking email, head to Settings > Tracking Emails > Edit Template > Add your email to the BCC field.
Can I change the tracking email time after I buy a label?
Changing when emails are sent after buying your label: To change the tracking email time after the label has already been purchased, simply click on the label from your Ship page.
Underneath the tracking map, click the blue time and date:
Next, set the time you'd like your email to be sent. Here's how that looks:
Emails can't be altered once they are sent: Keep in mind if the default time has already elapsed, emails have been sent and you can't alter the email time, rescind, or resend the tracking email 😅
Additional resources