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When will tracking emails be sent?
When will tracking emails be sent?

Can I customize my tracking email?

Updated over a week ago

In Pirate Ship, you can choose your Ship Date and when your Tracking Emails will be sent. 

You'll need to either enter the email address of the recipient manually, or ensure your import from one of our integrations contains an email address. 

Three Ways To Schedule Your Tracking Emails

By default, tracking emails are deployed one hour after purchasing postage.

If you head to Settings > Tracking Emails, you can select a Default Email Delay for all tracking emails:

A screenshot showing the Tracking Email Settings page. Towards the bottom, a section with the header 'Default Email Delay' is highlighted, and 1 hour is selected in the drop down menu below.

Here, you can also set up email templates and select which template you'd like to use from the dropdown. 

To send yourself a copy of every tracking email, head to Settings > Tracking Emails > Edit Template > Add your email to the BCC field. 

You can also schedule when tracking emails will be sent on the Buy Label page. Simply click the blue date & time text to set the date and time you'd like your email sent out:

To change the tracking email time after the label has already been purchased, simply click on the label from your Ship page. Underneath the tracking map, click the blue time and date: 

Then set the specified time you'd like your email to be sent:

Please keep in mind if the default time has already elapsed, emails have been sent and you can't alter the email time, rescind, or resend the tracking email 🙈

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