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Tracking Emails: When will tracking emails be sent?
Tracking Emails: When will tracking emails be sent?

Learn how to customize when your tracking emails are sent to your recipients after buying your labels

Updated over 5 months ago

In Pirate Ship, you can choose your Ship Date and when your Tracking Emails will be sent. 

  • Providing an Email Address: To customize when your tracking emails are sent, you'll need to either enter your recipient's email address manually or ensure that your import from one of our integrations contains an email address. 

How to Schedule Your Tracking Emails

  • Default Time Delay for Tracking Emails: By default, tracking emails are sent to your recipients one hour after purchasing postage on Pirate Ship.

  • Choosing a Different Time Delay: If you head to Settings > Tracking Emails, you can select a different "Default Email Delay" for all tracking emails.

    • Here's an example of where to find that drop-down menu:

A screenshot showing the Tracking Email Settings page. Towards the bottom, a section with the header 'Default Email Delay' is highlighted, and 1 hour is selected in the drop down menu below.
  • Scheduling Tracking Emails When Buying Your Label: You can also schedule when tracking emails will be sent on the Buy Label page.

    • To do this, click the blue date & time text to set the date and time you'd like your email sent out, as seen in this image:

Can I get copies of tracking emails that Pirate Ship sends to my recipients?

  • Sending Yourself Copies of Tracking Emails: To send yourself a copy of every tracking email, head to Settings > Tracking Emails > Edit Template > Add your email to the BCC field.

Can I change the tracking email time after I buy a label?

  • Changing When Emails Send After Buying Your Label: To change the tracking email time after the label has already been purchased, simply click on the label from your Ship page.

    • Underneath the tracking map, click the blue time and date: 

Next, set the specified time you'd like your email to be sent. Here's how that looks:

  • Emails Can't Be Altered Once They're Sent: Keep in mind if the default time has already elapsed, emails have been sent and you can't alter the email time, rescind, or resend the tracking email 😅

If you need some more help with setting up your tracking emails, click the blue chat icon to get in touch with ARRrrr Support Crew! We're always happy to lend a hook 😃

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