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My label has the wrong ship date. Do I need to change it?

Learn about correcting the ship date on your label and why the best option is to refund and recreate old labels

Updated over 10 months ago

USPS® shipments

  • USPS shipments: In general, USPS® wants you to ship your package as close to the Ship date as you can. That said, when shipping USPS® packages, you generally shouldn't have any trouble as long as you're handing the package to the Postal Service within a few days of the date on the label.

    • Whether USPS accepts packages with an old ship date is at the discretion of the USPS employee, so be super nice about it 😉

UPS® shipments

  • UPS® shipments: UPS prefers that you use your labels as soon as possible after purchasing them. If UPS considers a label too old to use, there's a chance that the package will be routed to a UPS Overgoods location, which is a facility where UPS holds packages that are unable to be recovered 🙈

    • Overgoods locations only apply to UPS shipments, not USPS.

Old UPS labels should be recreated

  • Best practice for old UPS labels: If a UPS label has been sitting without being used, the best practice is to simply recreate it and pay for a new one!

    • Auto-refunds after 28 days: Keep in mind that our software automatically refunds labels after 28 days. If your UPS label is auto-refunded, you'll need to recreate that label and not use the original refunded label when shipping out your package 👍

  • Don't use refunded or duplicate UPS labels: If you use a refunded label or if you use a label more than once, that package will get sent to a UPS Overgoods location and will be unable to be recovered.

You can't edit a label once you buy it

  • Your Ship Date can't be changed: Unfortunately, once you’ve purchased a label there is no way to edit it. So, if you need to change the Ship Date, you will have to request a refund for the label and start over.

Do NOT use any refunded labels

  • Don't use refunded labels: If you've refunded a label and find you still need to use it, you should still create a new label and discard the old one. This applies to both UPS and USPS labels, as well as any Simple Export Rate® labels.

    • Handing a refunded label to a carrier may result in your package being disposed of, since carriers consider refunded labels to be no longer valid.

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