If a package is lost, we suggest first waiting 7 business days from the shipment date (or 30 days for international shipments). If there have been no tracking updates after 7 business days and the package still hasn’t been delivered you can submit a missing mail search request with USPS® or call them directly at 1-800-ASK-USPS. For insured services (like Priority Mail®) or if you purchased additional insurance, you may be eligible to file a claim for the lost box.

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