If a package is lost, we suggest first waiting 7 business days from the shipment date (or 30 days for international shipments). Sometimes it just takes a little extra time for packages to get delivered.

If there have still been no tracking updates after that time, and the package still hasn’t been delivered, then you can submit a missing mail search request with USPS or call them directly at 1-800-ASK-USPS

For insured services (like Priority Mail) or if you purchased additional insurance, you may be eligible to file an insurance claim for the lost package.

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