Coverage

All UPS labels that you purchase on Pirate Ship come with $100 of carrier liability for free. Carrier liability is limited to $100 for loss or damage to each domestic or international UPS shipment plus the cost of the shipping label.

How to file a claim

If you need to file a claim for a lost or damaged UPS shipment, our Support Crew will take care of the process for you. Just chat with us by clicking the blue button on the bottom right of the screen, or email us at support@pirateship.com to get started 👍

Learn more about how to file a UPS insurance claim.

What to provide

In order to submit a claim, we require the following information to present to UPS:

For missing shipments

  • The recipient's name, address, and phone number

  • The UPS tracking number

  • Invoice/proof of value

  • Pickup/drop-off date to UPS

  • Number of lost items as well as total items in the shipment

  • Screenshots of any correspondence with the recipient

  • Whether you've sent a replacement item (we don't recommend doing this until the claims process is complete)

For damaged shipments

  • The recipient's name, address, and phone number

  • The UPS tracking number

  • Invoice/proof of value

  • Pickup/drop-off date to UPS

  • Number of damaged items as well as total items in the shipment

  • Detailed description of the damage

  • Screenshots of any correspondence with the recipient

  • Photos of the damaged item

  • Photos of all the packaging used, including external packaging and any internal packing materials (make sure your recipient doesn't throw any of this away)

Time Limits

All claims for loss or damage to property must be filed with UPS within the following time limits:

For domestic shipments (including shipments to and from Puerto Rico)

UPS must receive notice of claims within sixty (60) days after delivery of the package or, in the case of a failure to make delivery, within sixty days after the date of scheduled delivery.

Claims must be completed within nine (9) months after delivery of the package or, in the case of a failure to make delivery, within nine (9) months after the date of scheduled delivery.

For international shipments

Claims must be filed within sixty (60) days after delivery of the package or pallet or, in the case of non-delivery, within sixty days after the date of scheduled delivery.

Timeline for Claim Payouts

Once a claim for a lost or damaged shipment is properly filed, UPS will pay, decline, or make a firm compromise settlement offer in writing within one-hundred and twenty (120) calendar days after UPS receives the claim.

Limits to Carrier Liability

UPS limits carrier liability for the following items:

Checks

For a shipment containing a check or checks, UPS limits their liability to the cost of stopping payment on and reissuing the check(s), not to exceed $100 per package or pallet.

UPS is not liable in any way for the face value of the check(s).

Phone Cards, Tickets, Gift Cards, and Similar Items

For a shipment containing a phone card, ticket (such as event or airline ticket), gift certificate, gift card, coupon, or other similar printed matter with an exchange value, UPS limits their liability to the cost (which shall not include any amount of the value attached to the card, certificate, or coupon, or similar printed matter) of replacing the physical card(s), certificate(s), or printed matter, not to exceed $100 per package or per pallet.

UPS is not liable in any way for the face value of any phone card, ticket, gift certificate, gift card, coupon, or similar printed matter.

Media

For a shipment containing documents, film, photographs (including negatives), slides, transparencies, videotapes, compact discs, laser discs, computer tapes, and media of similar nature, UPS limits their liability to the replacement cost of the media on which the content is recorded.

Pairs or Parts of Items

In the event of loss of or damage to a pair or set of articles, UPS limits their liability to the value of that part of the pair or set which is lost or damaged, and UPS shall not be liable for the value of the whole pair or set. In the event of loss of or damage to any part of property (including any part of a machine) which, when complete for sale or use, consists of several parts, UPS shall be liable only for the value of the part lost or damaged, not to exceed the declared value of the part lost or damaged. In no event shall UPS be liable for the value of the complete item.

Exclusions

UPS doesn't provide coverage for the following:

  • Articles of unusual value, which include but are not limited to:

    • Coins, cash, currency, bonds, postage stamps, money orders, and negotiable instruments (such as drafts, bills of exchange, or promissory notes, but excluding checks)

    • Any article that contains more than 50 percent (50%) by weight of gold or platinum, or any combination thereof in raw form including but not limited to, bullion, bars, or scraps of these metals

  • Prepaid letters

  • Insects, moths, or vermin

  • Packages that aren't packed or wrapped properly as pursuant to UPS' published Packaging Guidelines

  • Perishable commodities

  • Human remains, fetal remains, human body parts, human embryos, or components thereof

  • Fluorescent tubes or bulbs

  • Data stored on any type of media, or information including but not limited to personal, health or financial information

  • Packages subject to acts of God, natural disasters, war risks, acts of terrorism, nuclear damage, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, the application of security regulations imposed by the government or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground trans­portation networks (including but not limited to UPS’ transportation network), disruption or failure of communication and information systems, or adverse weather conditions

  • Shipments for which UPS has no acceptance scan or other record reflecting that the package or shipment was given to UPS by the shipper

  • Packages containing any items that UPS prohibits.

Additional Resources

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