If you need to refund a label you bought with UPS, the process isn't too different from USPS 😉
Here's everything you need to know about how refunding UPS labels works on Pirate Ship:
Click the Refund button on your shipment page to refund a UPS label
To refund your UPS label, click the label you want to refund on your Ship page and navigate to the bottom of that shipment's page. There, you'll see a "Refund Label" button 👌
Here's how that looks:
UPS approves refund requests for labels within an hour
Whether you have printed out your label or not, it only takes about an hour for UPS refunds to get approved!
Pirate Ship auto-refunds any unused labels after 28 days
The auto-refund period: Similar to USPS labels, Pirate Ship will also auto-refund any UPS labels you create but don't use after 28 days. Once this happens, you won't be able to print the label anymore.
Use UPS labels ASAP: UPS prefers that you use your labels as soon as possible after purchasing them. If UPS considers a label too old to use, there's a chance that the package will be routed to a UPS Overgoods location, which is a facility where UPS holds packages that are unable to be recovered 🙈
Recreating old labels as best practice: If a UPS label has been sitting without being used, the best practice is to simply recreate it and pay for a new one!
If your UPS label is auto-refunded, you'll need to recreate that label and not use the original refunded label when shipping out your package.
Don't use refunded or duplicate labels: If you use a refunded label or if you use a label more than once, that package will get sent to a UPS Overgoods location and will be unable to be recovered 😅
Where do the refunds go?
Like all refunds, you'll see the dollar amount for the label you refunded applied to your Account Balance.
Check your balance: You can check your Account Balance in your Reports page, where you can also see your Refund History.
Once a refund is approved and applied back to your Account Balance, you can also click "Refund Credit" on your Reports page to send it back to your original payment method 👍
Here's how that looks:
