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How do I add credit to my account so my card or bank doesn't keep getting charged?
How do I add credit to my account so my card or bank doesn't keep getting charged?

Learn how to prepay for postage and carry an account balance so your card or bank account doesn't get charged as many times

Updated over 3 months ago

Adding credit to your Account Balance minimizes the number of payments you make

There are a few ways to lessen the number of payments you make to Pirate Ship, which can make your accounting easier. We've listed your three options below:

1) Set a Default Payment Amount

  • Setting a Default Payment Amount: You can choose to set a Default Payment Amount in Settings / Payment Method, and this will be the amount your card gets charged every time your Account Balance needs to be replenished.

    • In other words, if you don't have enough credit in your Pirate Ship account balance to purchase a label and have to make a payment, you will add this amount to your account.

    • So for example, say you have $0 in your Pirate Ship account balance and you’re purchasing a label that costs $5. If your Default Payment Amount is set to "No Default", you will only be charged $5, and you'll have no credit left in your Pirate Ship account balance after the transaction.

      • ...but if your Default Payment Amount is set to $20, you'll be charged $20, $5 will be used for purchasing the label, and you'll have $15 left in your Pirate Ship account balance for future use.

2) Adjust the Total Charge amount when creating a label

  • Enter a Total Charge Amount: When you're creating a label, right before you click the BUY button you can click the "Show Payment Details" link at the bottom right to show more information about how you're paying for that label.

    • Here's where to find that:

A screenshot showing the bottom of the Buy Label page. Below where the Total Cost is shown in the bottom right corner, there's an arrow pointing at a hyperlink that says 'Show Payment Details.'

  • Adjust Payment Method & Charge Amount: Once you click "Show Payment Details," you can edit the Total Charge field.

    • On top of choosing a different payment method, you can enter any amount you'd like to pay. Any credit that isn't used by the current label purchase will be left over in your account balance.

    • Here's how that looks:

A screenshot showing what appears after 'Shown Payment Details' is clicked. Under Total Cost, there is a line for 'Total Charge,' with a drop down menu for payment method and a box where you can manually enter the amount to charge your card. Under this, there's a line showing the 'Ending Account Balance.'

  • Don't Add Payment Methods Other Than Yours: When adding a payment method, you should ONLY use payment methods belonging to you or your business. If your recipient has offered to pay for their label with their card, you should still use your payment method to prevent any holds on your Pirate Ship account.

3) Add credit on the Reports page:

  • Add Credit in Your Reports: Lastly, you can navigate to your Reports page and add credit using a debit/credit card or through a PayPal account.

    • Simply click on the "Add Credit" link beneath your Account Balance. This screenshot points out where to find that:

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