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How does the eBay integration work?
How does the eBay integration work?

Learn about Pirate Ship's eBay shipping integration

Updated over a week ago

Pirate Ship’s eBay integration makes it simple to import your "paid" unshipped eBay orders and turn them into shipping labels. When you ship an eBay order using Pirate Ship, the order is automatically set to "Shipped" in eBay and the tracking number and carrier type are sent back to eBay. 

See the Pirate Ship Ebay integration in action:

Here's how to connect your eBay store to your Pirate Ship account:

  1. From your Pirate Ship account just head to Settings > Integrations > Connect New Source > eBay and authorize the connection.

Once your eBay account is connected, when you click Import from eBay (or Import from Integrations if you have multiple stores connected) you’ll see all of the orders with the status Not Started / In Progress. Only orders with the financial status Paid are displayed. Pirate Ship will refresh the data periodically, but make sure to click the Refresh Data button so you’re always looking at the most current order list.  

You can click any of the columns to filter or sort the data to group and select which orders you would like to create shipments for.

In Pirate Ship’s Settings > Integrations > eBay page you can edit the Field Mapping to have some of the eBay order data printed in small text in the corner of the shipping label. This is commonly used to print Order Items or an Order ID on each label, which can be helpful.

Which Financial Statuses you can import

When importing orders from eBay, we can import the following Financial Statuses:

  • Paid

  • Payment Pending

Here's a screenshot to display how that looks:

Note that we cannot import Partially Refunded orders 🙈 If you need to buy a label for an order that's been partially refunded, you'll need to do this manually by Creating a Single Label, and then copy the tracking number back to your order in eBay to mark it as "Complete."

What happens if you refund a label for an order you imported from eBay?

If you refund a label for an order you imported from eBay, we cannot set the order to the status Unshipped in eBay, so that order will not be visible in the Import page in Pirate Ship.

If you still need to ship this order, you'll need to manually create a label by going to Ship > Create a Single Label and filling out the form.

Once you've created the label manually, make sure to copy/paste the tracking number back into eBay to mark the order as shipped.

Pirate Ship doesn't display live rates to your customers

Keep in mind that Pirate Ship never displays live rates to your customers. What you charge for shipping is up to you 😉 Check out this article for some tips on what to charge for shipping.

Have any questions? Let us know, we're here to help!

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