Since Simple Export Rate goes through Asendia USA's network, you can't use it to send any items that Asendia prohibits. Here are some examples of products you can't send with Simple Export Rate:

On top of not sending any prohibited items, here are some guidelines to follow whenever you create an international shipment:

No matter the kind of item you're sending, every country has different regulations and laws for what they allow to be imported. One country may allow you to send your item there, while another may restrict it and never let it through customs 😅

Since this is the case, we always recommend checking the USPS Individual Country Listings before you buy your label to verify you're able to send your item to the destination country in question.

When shipping internationally, the safest bet is to not send any hazardous materials of any kind. The majority of these items can only be sent with a domestic ground service like USPS Ground Advantage, and if you attempt to use an international service for any hazardous items, Asendia may refuse your shipment and return it back to you.

When filling out your customs form during the label creation process, it's important to be as detailed as possible with your item description and value. For instance, if you're sending a MacBook Air, don't just enter "Laptop" in the customs field. Instead, enter "15-inch MacBook Air" 😉

If your customs form isn't detailed enough, your destination country's customs department may return the package to you. So, the more detailed you can make your customs form, the better off you'll be!

You can read more about how to properly fill out customs forms here.

One final thing to remember when sending international packages is to include additional shipping insurance. Our third-party insurance provider covers you in the event that your shipment goes missing or arrives damaged. However, there are certain items that are excluded from coverage per the Shipsurance Terms and Conditions, which you should be aware of before you purchase insurance 🙈

You can check the excluded items in the Insurance field under the "Extra Services" drop-down menu when creating a label. Here's how that looks:

That's it! If you have any questions, click the blue button to chat with our Support Crew - we're here for ya 😃