You can file multiple insurance claims at a time for lost or damaged packages whose labels you bought on Pirate Ship!

Send One Email Per Tracking Number: To file multiple claims at once, send one email per tracking number to support@pirateship.com and read through the following information:

USPS insurance claims must be filed through the USPS website

Priority Mail Insurance: If you bought USPS Priority Mail or USPS Priority Mail Express labels, you must file your claims directly on the USPS website.
- You'll need to create a USPS account (if you don't have one already), and then file each claim at: https://www.usps.com/help/claims.htm 👍

USPS Insurance Claim Help: Unfortunately, Pirate Ship can't assist with filing claims directly with USPS. To help you along the way, check out this step-by-step guide on how to file a USPS insurance claim.

Shipsurance & UPS claims must go through Pirate Ship

To file claims for UPS labels or packages you insured through Shipsurance, you'll need to go through Pirate Ship.

Filing a UPS or Shipsurance Claim: To file a UPS insurance claim or for third-party insurance you purchased, send an email to support@pirateship.com and provide all of the following information:
- The tracking number (including a screenshot of a tracking scan from USPS proving they accepted the package)
- An invoice or proof of value of the items
- Proof of a payment transaction for the item (i.e. credit card, PayPal, CashApp, Venmo receipt, etc)
- If you've refunded the customer or sent a replacement, proof of that (but we do recommend waiting to refund them until your recipient has cooperated with anything the insurance company asks for, if possible)
- Screenshots of messages or emails you’ve had with the recipient
- For damaged claims, you'll need to submit:
  - 1) a photo of the entire damaged item;
  - 2) photos of the external packaging (aka the outside of the box/envelope);
  - 3) photos of the inside of the box/envelope with any packaging materials you used
Learn More About Filing Claims: Need some more help? Here's all the info you need to send us when filing an insurance claim.

Each insurance claim must be sent in a separate email

Separate Emails for Each Claim: When sending us multiple claims at one time, please send each of them in a SEPARATE email. This helps our Support Crew keep better track of your claims and any relevant attachments you send, which means we can file them faster on your behalf 😉
- You Choose How to Receive Payouts: At the end of each email, tell us where you'd like to receive your payout if/when the claim is approved. We can refund insurance payouts to:
  - a) your Pirate Ship account balance;
  - b) your mailing address via a physical check; or
  - c) a PayPal email that you provide.

One Tracking Number Per Claim Form: Similarly, you can only include one tracking number at a time in our claim submission form.
- When live chatting with us, you can request multiple submission forms if you need to file claims for more than one shipment. That said, it's still easier if you send each claim in its own email instead.

Template for sending insurance claims

To save you time, we created the following email template that you can use whenever you file insurance claims:

SUBJECT LINE: [MISSING/DAMAGED] Claim for [TRACKING NUMBER]

Ahoy Pirate Ship!

My name is ___ and I need to file a claim for my recipient's package. The tracking number is [TRACKING NUMBER]. The package is [MISSING/DAMAGED].

In this email I have included:

Invoice or proof of value of the items [YES/NO]
Proof of a payment transaction for the item (i.e. credit card, PayPal, CashApp, Venmo receipt, etc) [YES/NO]
Proof of refund or replacement [YES/NO]
Screenshots of messages or emails I've had with the recipient [YES/NO]
Number of lost or damaged items as well as total items in the shipment [YES/NO]
Damage Claim: Description of Damage [YES/NO]
Damage Claim: A photo of the entire damaged item [YES/NO]
Damaged Claim: Photos of the external packaging (aka the outside of the box/envelope) [YES/NO]
Damaged Claim: Photos of the inside of the box/envelope with any packaging materials that were used [YES/NO]

If the claim is approved, I'd prefer to have the payout [LEFT IN MY ACCOUNT BALANCE / REFUNDED BACK TO MY CARD ENDING IN XXXX / REFUNDED TO MY PAYPAL EMAIL XXX@XXX.COM]

Thank you!

ARrrr,
Captain XXX

Want to save our template in your email?

If you don't want to type out all that stuff each time, you can save a template in your email provider! To save the above template, check out the following resources:

Contacting Pirate Ship's insurance team

Email Only Once a Claim is Filed: Once we file a claim on your behalf, our insurance team is only available to contact through email.
- Our live chat support team doesn't have access to claim information, so if you'd like to request an update, please reply to the original email you received notifying you about your claim.