Adding a shipping policy to your online store is a great way to address your customers' most frequently asked questions 🙂 Here are some suggestions on what you can include in your policy to make it effective!
- Information on where you ship. Let your customers know if you only ship within the United States, or worldwide 🌏
- A note regarding pandemic or holiday-related delays 🎁 Setting that expectation will help avoid customers wondering why their package is running late!
- If you plan to offer your customers "free" or "flat rate" shipping, a note about that 💸 We have a great guide here that goes over tips on how to determine that rate!
- Information on service commitments 📆 Check out this article to see the estimated delivery time for the services you plan to offer.
- A notice about customs fees 🗺️ If you plan on shipping internationally, your customers will likely have to pay import taxes in order to receive their package.
- A quick clarification on shipping times 🕛 Your customers should know that the delivery estimate is calculated once the package has been shipped, not as soon as they place their order.
- How to report missing, lost, or damaged items 🔍 Although these unfortunate situations are outside of your control, your customers will feel assured knowing how you will handle these instances.
- Your return and exchange policy, if you plan on offering those 🔄
- Your contact information ☎️ This is a great spot to include your email address or phone number in case your customers have any questions about shipping.
If you'd like a free template to get you started, TermsFeed offers a great starting point here!
Any questions? Our Support Team is happy to help you sail in the right direction 😉