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Why won't my order import from WooCommerce?
Why won't my order import from WooCommerce?

Troubleshooting missing WooCommerce orders

Updated over a week ago

There are a few reasons why a WooCommerce order may not appear in Pirate Ship. We'll go over all of the settings to check below!

  • Pirate Ship only imports Unshipped/Unfulfilled orders ๐Ÿ‘ If your order has already been marked as Shipped/Complete in WooCommerce, it won't show up. Click here to see how you can adjust your order's fulfillment status.

  • By default, Pirate Ship only imports orders with the financial status "Processing." This can be reconfigured by heading to your Settings > Integrations > WooCommerce > Edit:

  • Was the order accidentally ignored on your Import grid? Click here to see how to find it ๐Ÿ”

  • Did you already create a label for this order, but requested a refund for it? The order will reappear on your Import grid, but we'd recommend giving it a few minutes before hitting the Refresh Data button.

  • Does the order have a shipping address? We've seen some orders contain only a billing address ๐Ÿ™ˆ Click here to see how you can edit an order in WooCommerce so the billing address is also used as the Shipping Address.

  • If you're using any plugins on your site, we recommend disabling them! We've seen plugins interfere with the integration's connection, especially if the plugin generates recurring orders ๐Ÿ˜‰ These plugins often create sub-orders under the same Order Number. While Pirate Ship would be able to import the first order, our duplicate order prevention would stop the other orders from coming through.

  • Do the names of your order items contain non-alphanumeric characters? Order items with emojis or other non-alphanumeric characters (like โ„ขโ„ ยฎยฉ) in the name may not appear in your Import Grid on Pirate Ship due to our system not being able to recognize them.

  • Does the order have a custom order status in WooCommerce? Pirate Ship cannot import any orders with a custom status...yet ๐Ÿ˜„

Still having trouble getting your orders to import? Our Support team is happy to help!

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