There are a few reasons why a WooCommerce order may not appear in Pirate Ship. We'll go over all of the settings to check below!
- Pirate Ship only imports Unshipped/Unfulfilled orders 👍 If your order has already been marked as Shipped/Complete in WooCommerce, it won't show up. Click here to see how you can adjust your order's fulfillment status.
- By default, Pirate Ship only imports orders with the financial status "Processing." This can be reconfigured by heading to your Settings > Integrations > WooCommerce > Edit:
- Was the order accidentally ignored on your Import grid? Click here to see how to find it 🔍
- Did you already create a label for this order, but requested a refund for it? The order will reappear on your Import grid, but we'd recommend giving it a few minutes before hitting the Refresh Data button.
- Does the order have a shipping address? We've seen some orders contain only a billing address 🙈 Click here to see how you can edit an order in WooCommerce so the billing address is also used as the Shipping Address.
- If you're using any plugins on your site, we recommend disabling them! We've seen plugins interfere with the integration's connection, especially if the plugin generates recurring orders 😉 These plugins often create sub-orders under the same Order Number. While Pirate Ship would be able to import the first order, our duplicate order prevention would stop the other orders from coming through.
- Does the order have a custom order status in WooCommerce? Pirate Ship cannot import any orders with a custom status...yet 😄
Still having trouble getting your orders to import? Our Support team is happy to help!