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Why won't my order import from WooCommerce?
Why won't my order import from WooCommerce?

Troubleshooting missing WooCommerce orders

Updated over a week ago

There are a few reasons why a WooCommerce order may not appear in Pirate Ship. We'll go over all of the settings to check below!

  • Pirate Ship only imports Unshipped/Unfulfilled orders ๐Ÿ‘ If your order has already been marked as Shipped/Complete in WooCommerce, it won't show up. Click here to see how you can adjust your order's fulfillment status.

  • By default, Pirate Ship only imports orders with the financial status "Processing." This can be reconfigured by heading to your Settings > Integrations > WooCommerce > Edit:

  • Was the order accidentally ignored on your Import grid? Click here to see how to find it ๐Ÿ”

  • Did you already create a label for this order, but requested a refund for it? The order will reappear on your Import grid, but we'd recommend giving it a few minutes before hitting the Refresh Data button.

  • Does the order have a shipping address? We've seen some orders contain only a billing address ๐Ÿ™ˆ Click here to see how you can edit an order in WooCommerce so the billing address is also used as the Shipping Address.

  • If you're using any plugins on your site, we recommend disabling them! We've seen plugins interfere with the integration's connection, especially if the plugin generates recurring orders ๐Ÿ˜‰ These plugins often create sub-orders under the same Order Number. While Pirate Ship would be able to import the first order, our duplicate order prevention would stop the other orders from coming through.

  • Do the names of your order items contain non-alphanumeric characters? Order items with emojis or other non-alphanumeric characters (like โ„ขโ„ ยฎยฉ) in the name may not appear in your Import Grid on Pirate Ship due to our system not being able to recognize them.

  • Does the order have a custom order status in WooCommerce? Pirate Ship cannot import any orders with a custom status...yet ๐Ÿ˜„

  • Do you have High-Performance Order Storage (HPOS) enabled? HPOS is optional, but if you have it enabled, WooCommerce requires you to enable compatibility mode to synchronize your orders to Pirate Ship's import grid โœ… You can check to make sure compatibility mode for HPOS is enabled by going to your WooCommerce Settings > Advanced > Features > and then checking the box "Enable compatibility mode (synchronizes orders to the posts table)" in the section marked Other data storage.

Still having trouble getting your orders to import? Our Support team is happy to help!

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