Pirate Ship

Pirate Ship only imports Unshipped Shipments from Cratejoy, so it should match whatever your Shipments tab in the Cratejoy dashboard shows.

Why isn't my Cratejoy shipment showing up in Pirate Ship? 

If one of your Shipments isn't showing up in Pirate Ship, there are only a few reasons that could be:

Filters on Your Import Grid: Have you made sure to Clear All Filters in Pirate Ship and click Refresh Data to make sure you're looking at everything?

Shipping the Right Batch: Are you filtering for the batch of Shipments you'd like to ship, using the Cratejoy What to Ship column? This prevents you from shipping future Shipments.

Previously Purchased Label: Have you ever bought a label for this Shipment before? Even if you go back into Cratejoy and manually mark the Shipment as Unshipped, if you've shipped it in Pirate Ship before we won't let you buy another label, to prevent accidental duplicate shipping. You'll need to create a label manually using the Single Label form instead.

1. Filters on Your Import Grid: Have you made sure to Clear All Filters in Pirate Ship and click Refresh Data to make sure you're looking at everything?
 
2. Shipping the Right Batch: Are you filtering for the batch of Shipments you'd like to ship, using the Cratejoy What to Ship column? This prevents you from shipping future Shipments.
 
3. Previously Purchased Label: Have you ever bought a label for this Shipment before? Even if you go back into Cratejoy and manually mark the Shipment as Unshipped, if you've shipped it in Pirate Ship before we won't let you buy another label, to prevent accidental duplicate shipping. You'll need to create a label manually using the Single Label form instead.

<a href="https://support.pirateship.com/en/articles/1068676-how-do-i-contact-pirate-ship">How do I contact Pirate Ship?</a>

<a href="https://support.pirateship.com/en/articles/1199899-how-does-the-cratejoy-integration-work">How does the Cratejoy integration work?</a>

<a href="https://support.pirateship.com/en/articles/2191993-how-do-i-add-simple-export-rate-to-my-cratejoy-checkout">How do I add Simple Export Rate® to my Cratejoy checkout?</a>

<a href="https://support.pirateship.com/en/articles/1655429-what-integrations-does-pirate-ship-have">What integrations does Pirate Ship have?</a>

- <a href="https://support.pirateship.com/en/articles/1068676-how-do-i-contact-pirate-ship">How do I contact Pirate Ship?</a>
- <a href="https://support.pirateship.com/en/articles/1199899-how-does-the-cratejoy-integration-work">How does the Cratejoy integration work?</a>
- <a href="https://support.pirateship.com/en/articles/2191993-how-do-i-add-simple-export-rate-to-my-cratejoy-checkout">How do I add Simple Export Rate® to my Cratejoy checkout?</a>
- <a href="https://support.pirateship.com/en/articles/1655429-what-integrations-does-pirate-ship-have">What integrations does Pirate Ship have?</a>

Why isn't my Cratejoy shipment showing up in Pirate Ship?

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