Old eBay Order Keeps Appearing: Sometimes eBay's API tells Pirate Ship that an order still needs to be shipped, even if it's already been shipped or has been canceled.
You can hide orders in your Import grid with the Ignore Order feature
Ignore Order: You can use the "Ignore Order" option in the Action menu next to the order to hide these orders in Pirate Ship 👌
A Permanent Fix: If you'd like to solve it permanently, eBay's customer support says this is the solution:
1. In eBay, go into the sale record. Make a note of the tracking number.
2. Use the dropdown menu on the top right to "Mark not shipped."
3. Do it again and mark as shipped, with the tracking number you used. That should reset the data Pirate Ship gets from eBay.
4. In Pirate Ship, click the "Refresh Data" button in the Import page and the order should be gone now.
Contact eBay's support team with any issues
Contact eBay: If you have any issues, please contact eBay's support team, as they're the ones who have control over this and have given us these instructions 😉
Reach out to ARRrrr Support Crew for other issues
For anything else, feel free to chat with ARRrrr jolly band o' scallywags! Click the blue chat button to get in touch - we're here for ya, Captain 😃