We may ask you to verify your identity as part of our efforts to keep your account secure and make sure that only authorized individuals can access or update it.
What is identity verification?
Identity verification is how we confirm that it’s really you. This usually involves taking a photo of your government-issued ID and a quick selfie.
What is Jumio?
Jumio is a trusted service we use to help verify your identity quickly. You’ll receive a mobile-friendly link that guides you through a short process:
Take a photo of your government-issued ID
Take a quick selfie
Most customers complete the process in just a few minutes.
💡Pro Pirate Tip: For US residents, a driver's license, state ID, or passport can be used for identification. For international users, we recommend using a passport 👍
Your information is handled confidentially and used only for verification purposes. Jumio holds onto your information for 10 days.
Why is this necessary?
We’ve added this step as an extra layer of protection to help confirm account ownership and prevent unauthorized changes 🔒
This helps ensure:
Only you can make changes to your account
Your personal information remains safe
No unauthorized purchases or activity occur using your payment method and/or account
What are the benefits?
Verifying your identity helps us confirm things more quickly and accurately, which means:
Faster support when you need help
Fewer delays or repeated requests
More confidence that your account is secure
What happens if I don't provide an ID?
Our crew's ability to assist with issues you run into on the platform may be limited
What should I expect?
You’ll only be asked to verify your identity when needed
The process is quick and secure
You’ll receive a unique link to complete the steps
Note: For security reasons, verification links expire after a short time. If your link expires, we can send you a new one.