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Shopify Integration: Can I import any order status?
Shopify Integration: Can I import any order status?

Pirate Ship only imports Shopify orders with certain order statuses - learn which orders we can bring in from your Shopify store

Updated over 4 months ago

Shopify has three order statuses to note whether an order has shipped yet:

  • Unfulfilled

  • Fulfilled

  • Partially fulfilled

Pirate Ship imports only Unfulfilled orders by default

  • Unfulfilled Orders Only: Pirate Ship will only import Unfulfilled orders. If you want to import an order that is currently marked as Fulfilled or Partially fulfilled in Shopify, you'll need to manually change the order back to Unfulfilled in Shopify's dashboard and then refresh Pirate Ship's import page.

    • Here's how that looks:

A screenshot showing the order status that appears on Shopify for an individual order. For this particular order, it shows a status of 'Paid' and 'Unfulfilled.' Below, there's a notation which reads, 'Orders must be Unfulfilled, and have a Financial Status you've set Pirate Ship to import.'

  • Orders You Buy Labels For Get Marked as Fulfilled: When you buy a label for a Shopify order with Pirate Ship, the order is automatically marked as Fulfilled in Shopify.

    • To avoid accidental duplicate shipping, you must request a refund for the label in Pirate Ship before it will reappear in your Import grid, even if you manually mark the order as Unfulfilled in Shopify.

    • Learn more about how to request a refund for a label.

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