# Pirate Ship Support

> Lost at sea, matey? Find answers below or send us a message 👍

## English

### Contacting Pirate Ship

- [Does Pirate Ship offer phone support?](https://support.pirateship.com/en/articles/4442331-does-pirate-ship-offer-phone-support.md): How to reach our Support Team
- [What are Pirate Ship's support hours?](https://support.pirateship.com/en/articles/2343639-what-are-pirate-ship-s-support-hours.md): Pirate Ship's live chat support is available 7 days a week from 7 AM - 9 PM PT / 9 AM - 11 PM CT / 10 AM - Midnight ET
- [How do I contact Pirate Ship?](https://support.pirateship.com/en/articles/1068676-how-do-i-contact-pirate-ship.md): Learn how to get in touch with ARRrrr Support Crew, including how to email us and live chat with a crew mate for instant help
- [¿Ofrecen Servicio al Cliente en Español?](https://support.pirateship.com/en/articles/4503774-ofrecen-servicio-al-cliente-en-espanol.md): La mayor parte de nuestro equipo no habla español con fluidez, ¡pero aun así podemos ayudar!
- [On which holidays is Pirate Ship's support closed?](https://support.pirateship.com/en/articles/11463995-on-which-holidays-is-pirate-ship-s-support-closed.md): See a list of days when Pirate Ship's support is closed, as well as a list of days that UPS & USPS don't deliver packages on

### Getting Started

- [Frequently Asked Questions](https://support.pirateship.com/en/articles/5107783-frequently-asked-questions.md): Some of the most common FAQ's to help you get sailing with Pirate Ship
- [Getting started with Pirate Ship](https://support.pirateship.com/en/articles/4677884-getting-started-with-pirate-ship.md): Follow along with our "New Pirate Guide" to help you get sailing!
- [What is Pirate Ship?](https://support.pirateship.com/en/articles/1067807-what-is-pirate-ship.md): Learn more about our free shipping software
- [How does Pirate Ship make money?](https://support.pirateship.com/en/articles/1860717-how-does-pirate-ship-make-money.md): What's our business model? What's the catch? Is this too good to be true? Here's why you shouldn't worry: USPS® and UPS® have got our back!
- [How much does Pirate Ship cost?](https://support.pirateship.com/en/articles/1067822-how-much-does-pirate-ship-cost.md): Pirate Ship is 100% free, with no markups, fees, or minimums - the only thing you pay for is your labels
- [How do I sign up for Pirate Ship and start shipping?](https://support.pirateship.com/en/articles/1067817-how-do-i-sign-up-for-pirate-ship-and-start-shipping.md): Learn how to sign up for Pirate Ship and start buying UPS® and USPS® labels - it's free and easy!
- [How do I print labels? Do I need a special kind of printer?](https://support.pirateship.com/en/articles/1068409-how-do-i-print-labels-do-i-need-a-special-kind-of-printer.md): Learn more about printing shipping labels and see some label printer recommendations
- [Can I print a test label?](https://support.pirateship.com/en/articles/1068012-can-i-print-a-test-label.md): Pirate Ship provides test labels to verify that things are working correctly
- [How do I create a label?](https://support.pirateship.com/en/articles/2360098-how-do-i-create-a-label.md): Learn about your three options for creating a shipping label from either UPS® or USPS®
- [Is there a free trial, or do I need to enter my credit card to create an account?](https://support.pirateship.com/en/articles/1067830-is-there-a-free-trial-or-do-i-need-to-enter-my-credit-card-to-create-an-account.md): Pirate Ship is 100% free with no monthly fees or hidden costs, and you don't need to provide a payment method to create an account
- [How to choose a shipping service when creating a label](https://support.pirateship.com/en/articles/2889887-how-to-choose-a-shipping-service-when-creating-a-label.md): See a visual example of choosing a shipping service before buying your label
- [How to select your Package Type when creating a label](https://support.pirateship.com/en/articles/2841775-how-to-select-your-package-type-when-creating-a-label.md): A visual example of choosing your packaging type and your desired shipping service
- [Does Pirate Ship have a referral program?](https://support.pirateship.com/en/articles/2308929-does-pirate-ship-have-a-referral-program.md): Do I get affiliate credit for referring friends?
- [Tips for eco-friendly shipping](https://support.pirateship.com/en/articles/5221486-tips-for-eco-friendly-shipping.md): Some easy ways you can reduce your environmental impact when shipping packages, from recycling packing materials to using smaller boxes
- [What does Pirate Ship offer when I sign up?](https://support.pirateship.com/en/articles/4442513-what-does-pirate-ship-offer-when-i-sign-up.md): Learn where you can find shipping supplies to get stARRrrrted, Matey!
- [Is my data safe with Pirate Ship?](https://support.pirateship.com/en/articles/1067833-is-my-data-safe-with-pirate-ship.md): Learn about data storage and privacy on Pirate Ship
- [Do I need an account with USPS®, UPS®, Stamps.com®, or Endicia® to use Pirate Ship?](https://support.pirateship.com/en/articles/1068002-do-i-need-an-account-with-usps-ups-stamps-com-or-endicia-to-use-pirate-ship.md): You don’t need an account with any other company \(unless you're ordering free packaging from USPS or UPS\)
- [I ship lots of packages, can I get better rates?](https://support.pirateship.com/en/articles/1068006-i-ship-lots-of-packages-can-i-get-better-rates.md): Learn about the deepest discounts USPS® offers, as well as discounted UPS® labels...and how you can lower your shipping costs
- [What does Input Needed mean?](https://support.pirateship.com/en/articles/3691750-what-does-input-needed-mean.md): Learn how to draft a label and complete the process when you see the "Input Needed" icon on your Ship page
- [Shipping 101](https://support.pirateship.com/en/articles/5586601-shipping-101.md): Getting StARRrrrted with Pirate Ship
- [Shipping 102](https://support.pirateship.com/en/articles/5586641-shipping-102.md): Tips 'n tricks to keep the wind in y'er sails!
- [What do I need to start shipping on Pirate Ship?](https://support.pirateship.com/en/articles/9833646-what-do-i-need-to-start-shipping-on-pirate-ship.md): Learn everything you need to sign up and start buying UPS® & USPS® labels at the deepest discounts on the seven seas!
- [How to create a single label](https://support.pirateship.com/en/articles/10617807-how-to-create-a-single-label.md): Follow along with this step-by-step guide to create your first shipping label on Pirate Ship
- [How to import from integrations](https://support.pirateship.com/en/articles/10624292-how-to-import-from-integrations.md): Follow along with this guide to import your unshipped orders from any one of Pirate Ship's integrations
- [How to properly measure and weigh your packages](https://support.pirateship.com/en/articles/11632338-how-to-properly-measure-and-weigh-your-packages.md): Learn the correct way to weigh and measure all package types to ensure you purchase the right amount of postage

### Billing & Account Questions

- [Can I get a refund if I make a mistake or don’t need a label anymore?](https://support.pirateship.com/en/articles/1068139-can-i-get-a-refund-if-i-make-a-mistake-or-don-t-need-a-label-anymore.md): Learn how to cancel and request a refund for a label you won't use, how long refunds take, and where refunds go once they're approved
- [How do I pay for postage?](https://support.pirateship.com/en/articles/1067826-how-do-i-pay-for-postage.md): Learn about all the billing & payment options for purchasing labels on Pirate Ship
- [What are Carrier Adjustments?](https://support.pirateship.com/en/articles/5954655-what-are-carrier-adjustments.md): Understanding APV and surcharge adjustments from USPS® and UPS® and how you can dispute these adjustments
- [How to change your Payment Method at checkout](https://support.pirateship.com/en/articles/3805079-how-to-change-your-payment-method-at-checkout.md): Learn how you can choose a different payment method right before you purchase your labels
- [How can I change my name in Pirate Ship?](https://support.pirateship.com/en/articles/3673548-how-can-i-change-my-name-in-pirate-ship.md): Learn about all your options for changing how your name is displayed
- [Can I pay for postage with PayPal?](https://support.pirateship.com/en/articles/1823588-can-i-pay-for-postage-with-paypal.md): Here's how to buy shipping labels with Pirate Ship if you use PayPal
- [How do I print a receipt?](https://support.pirateship.com/en/articles/2633878-how-do-i-print-a-receipt.md): Learn about the several ways you can print a receipt showing costs and the tracking number, if you want a hard-printed copy
- [How to read your Reports page](https://support.pirateship.com/en/articles/5445784-how-to-read-your-reports-page.md): Understanding each section of the Reports page in Pirate Ship
- [Can I get my account balance refunded to my payment method?](https://support.pirateship.com/en/articles/1068149-can-i-get-my-account-balance-refunded-to-my-payment-method.md): If you have a positive Account Balance, you can refund some or all of it back to the original payment method you used
- [How do I add credit to my account so my card or bank doesn't keep getting charged?](https://support.pirateship.com/en/articles/1823035-how-do-i-add-credit-to-my-account-so-my-card-or-bank-doesn-t-keep-getting-charged.md): Learn how to prepay for postage and carry an account balance so your card or bank account doesn't get charged as many times
- [What is the Default Payment Amount feature?](https://support.pirateship.com/en/articles/3142928-what-is-the-default-payment-amount-feature.md): Learn how you can use the Default Payment feature to add funds to your Pirate Ship account balance and avoid small payments
- [How to navigate your Transaction History](https://support.pirateship.com/en/articles/6134105-how-to-navigate-your-transaction-history.md): Learn how to apply filters and export reports of your transactions
- [How do I view receipts, or see my billing and transaction history?](https://support.pirateship.com/en/articles/1067921-how-do-i-view-receipts-or-see-my-billing-and-transaction-history.md): Learn about your billing, reporting, and transaction history options on your Reports page in Pirate Ship
- [Can I add multiple users to my account?](https://support.pirateship.com/en/articles/1068459-can-i-add-multiple-users-to-my-account.md): Learn how you can add a new user to your account in your Settings
- [Why is USPS asking to update my physical address?](https://support.pirateship.com/en/articles/7914650-why-is-usps-asking-to-update-my-physical-address.md): Here's what to do when you get a pop-up requesting that you update your physical address details on Pirate Ship
- [How do I cancel my Pirate Ship account?](https://support.pirateship.com/en/articles/1068150-how-do-i-cancel-my-pirate-ship-account.md): There's nothing to cancel, it's free!
- [Why is Pirate Ship asking me to verify my email address?](https://support.pirateship.com/en/articles/9540489-why-is-pirate-ship-asking-me-to-verify-my-email-address.md): Learn about our email verification process that helps keep your Pirate Ship account secure
- [Why did I get a $1 charge on my card?](https://support.pirateship.com/en/articles/9693228-why-did-i-get-a-1-charge-on-my-card.md): Learn why you may see a $1 charge from Pirate Ship on your debit or credit card statement
- [Why did I get an error message when I tried to buy my label?](https://support.pirateship.com/en/articles/9917772-why-did-i-get-an-error-message-when-i-tried-to-buy-my-label.md): Learn about some error messages you may run into when purchasing labels and what steps you can take to move forward
- [What is Two-Factor Authentication \(2FA\) on Pirate Ship?](https://support.pirateship.com/en/articles/9931109-what-is-two-factor-authentication-2fa-on-pirate-ship.md): Learn about the two-step email verification authentication process that we use to verify your email during login to keep your account secure
- [Why does it look like I got charged twice for a label?](https://support.pirateship.com/en/articles/10223553-why-does-it-look-like-i-got-charged-twice-for-a-label.md): Pirate Ship will never double-charge you for labels — learn where to look in your Transaction History to see all your payments
- [Why is Pirate Ship asking me to verify a login from a new device?](https://support.pirateship.com/en/articles/11002682-why-is-pirate-ship-asking-me-to-verify-a-login-from-a-new-device.md): Learn about the measures Pirate Ship takes to keep your account secure by verifying all new device logins
- [Use Pay by bank via Plaid to buy shipping labels on Pirate Ship](https://support.pirateship.com/en/articles/11173661-use-pay-by-bank-via-plaid-to-buy-shipping-labels-on-pirate-ship.md): Connect your bank account to Pirate Ship using Plaid to pay by bank when you purchase labels
- [Why am I having trouble logging in?](https://support.pirateship.com/en/articles/12607255-why-am-i-having-trouble-logging-in.md): A guide with the most common issues that may prevent you from logging in to your Pirate Ship account
- [How to log in to Pirate Ship with your Google account](https://support.pirateship.com/en/articles/13311846-how-to-log-in-to-pirate-ship-with-your-google-account.md): Learn how to use your Google account to log in to Pirate Ship and purchase discounted UPS and USPS labels

### Feature & Settings Questions

- [Can I create Return Labels with Pirate Ship?](https://support.pirateship.com/en/articles/1068457-can-i-create-return-labels-with-pirate-ship.md): Learn how to activate and create pay-on-use Return Labels for USPS labels that you generate on Pirate Ship
- [How do I upload address spreadsheets into Pirate Ship?](https://support.pirateship.com/en/articles/1068428-how-do-i-upload-address-spreadsheets-into-pirate-ship.md): Spreadsheet templates and file types for uploading addresses and batch shipping
- [Which option do I select under the "Type of Packaging" menu?](https://support.pirateship.com/en/articles/4160790-which-option-do-i-select-under-the-type-of-packaging-menu.md): Selecting the correct packaging for your shipment
- [How can I send a label to someone else?](https://support.pirateship.com/en/articles/4224710-how-can-i-send-a-label-to-someone-else.md): Learn about your options for downloading and sharing labels that you purchase on Pirate Ship
- [How can I create a Return Label for a label I already purchased?](https://support.pirateship.com/en/articles/3805335-how-can-i-create-a-return-label-for-a-label-i-already-purchased.md): Learn how to easily make a return label for one of your regular labels you bought earlier on Pirate Ship
- [Can I print an End-of-Day SCAN Form?](https://support.pirateship.com/en/articles/1068447-can-i-print-an-end-of-day-scan-form.md): Learn how to print end-of-day scan forms for your USPS labels with Pirate Ship
- [How do I edit my Ship From Address?](https://support.pirateship.com/en/articles/1995669-how-do-i-edit-my-ship-from-address.md): You can change or add more Ship From Addresses, and each can have a different Physical and Return Address
- [How do auto-refunds work?](https://support.pirateship.com/en/articles/3535545-how-do-auto-refunds-work.md): Learn how Pirate Ship automatically requests refunds for any USPS® and UPS® labels you haven't used within 28 days
- [Does Pirate Ship email the tracking number to my recipient?](https://support.pirateship.com/en/articles/1068458-does-pirate-ship-email-the-tracking-number-to-my-recipient.md): Learn how our tracking email feature works and how to turn on this feature for orders you import from your eCommerce platform
- [What are Rubber Stamps and how do I use them?](https://support.pirateship.com/en/articles/1804193-what-are-rubber-stamps-and-how-do-i-use-them.md): Learn how you can use Rubber Stamps to print custom information like Order ID or Order Items on the corner of each label
- [Can I print multiple labels at once?](https://support.pirateship.com/en/articles/1822973-can-i-print-multiple-labels-at-once.md): Learn how printing multiple labels at the same time on Pirate Ship works
- [Can I buy batches of multiple labels at one time?](https://support.pirateship.com/en/articles/1068423-can-i-buy-batches-of-multiple-labels-at-one-time.md): Learn about the different ways you can create a batch of labels with Pirate Ship
- [Does Pirate Ship have a mobile app?](https://support.pirateship.com/en/articles/2765950-does-pirate-ship-have-a-mobile-app.md): Pirate Ship doesn't have a mobile app because you can access our website and print labels from any device
- [Can I merge or split an order?](https://support.pirateship.com/en/articles/2340176-can-i-merge-or-split-an-order.md): We don't currently offer a way to automatically combine or divide orders, but here's how to do it manually
- [How do I upload a spreadsheet with different weights and dimensions?](https://support.pirateship.com/en/articles/2797613-how-do-i-upload-a-spreadsheet-with-different-weights-and-dimensions.md): Here's how to create a batch of labels for differently sized packages with a spreadsheet
- [How do I print Packing Lists or Gift Messages with Pirate Ship?](https://support.pirateship.com/en/articles/1760118-how-do-i-print-packing-lists-or-gift-messages-with-pirate-ship.md): Learn how to turn on packing slips and gift messages for labels created from importing orders from eCommerce integrations
- [How do I add Signature Confirmation?](https://support.pirateship.com/en/articles/2644821-how-do-i-add-signature-confirmation.md): Here's how to add signature required delivery confirmation services to USPS® and UPS® shipments
- [How can someone send an item back to me?](https://support.pirateship.com/en/articles/2932454-how-can-someone-send-an-item-back-to-me.md): Learn how to create a label to send an item back to yourself
- [Why does Pirate Ship say my package is too small?](https://support.pirateship.com/en/articles/2286397-why-does-pirate-ship-say-my-package-is-too-small.md): Learn about the minimum package dimensions required to purchase USPS and UPS labels on Pirate Ship
- [Does Pirate Ship have an API?](https://support.pirateship.com/en/articles/2309246-does-pirate-ship-have-an-api.md): Can I use an API to connect to Pirate Ship?
- [How does the Duplicate Shipment button work?](https://support.pirateship.com/en/articles/3397082-how-does-the-duplicate-shipment-button-work.md): Learn how the Duplicate Shipment feature quickly copies address and shipment details to create another label
- [Can I add a Return Address that is different from my Ship From Address?](https://support.pirateship.com/en/articles/2890223-can-i-add-a-return-address-that-is-different-from-my-ship-from-address.md): Learn how you can add a different Return Address on your labels than the Ship From Address you use as your origin
- [Why did Pirate Ship change my address?](https://support.pirateship.com/en/articles/4415546-why-did-pirate-ship-change-my-address.md): Learn how our software validates addresses and makes autocorrections to incorrect addresses
- [How to schedule a pickup for your packages](https://support.pirateship.com/en/articles/6912048-how-to-schedule-a-pickup-for-your-packages.md): Learn about the process for scheduling a pickup on Pirate Ship when your packages are ready to ship
- [Does Pirate Ship save my addresses?](https://support.pirateship.com/en/articles/2235445-does-pirate-ship-save-my-addresses.md): Learn about our auto-fill feature, as well as how to edit or delete an address that auto-fills
- [How to autofill names & addresses](https://support.pirateship.com/en/articles/2981421-how-to-autofill-names-addresses.md): Learn how to preload names & addresses into Pirate Ship for auto-filling, which saves you time creating your labels
- [How can I change the size of my label?](https://support.pirateship.com/en/articles/4140701-how-can-i-change-the-size-of-my-label.md): Learn how how to switch between 4x6" and 2x7" label sizes in your General Settings
- [Can I export a report of my shipment history?](https://support.pirateship.com/en/articles/4143612-can-i-export-a-report-of-my-shipment-history.md): Find out how you can use the Shipments grid to do shipping data-based tasks
- [How do I correct address errors on my spreadsheet upload?](https://support.pirateship.com/en/articles/1068471-how-do-i-correct-address-errors-on-my-spreadsheet-upload.md): Learn how Pirate Ship helps you correct failed addresses in your spreadsheet upload by downloading a new spreadsheet you can edit
- [How to set a different origin Zip Code than your Return Address](https://support.pirateship.com/en/articles/2656883-how-to-set-a-different-origin-zip-code-than-your-return-address.md): Learn what to do if you're shipping from a different origin location or dropping off at a location that's outside your local Zip Code
- [Does Pirate Ship offer a shopping cart plugin?](https://support.pirateship.com/en/articles/2125835-does-pirate-ship-offer-a-shopping-cart-plugin.md): While Pirate Ship doesn't offer a shopping cart plugin, there are other ways to display shipping rates to your customers
- [How can I export my orders from my integration in Pirate Ship?](https://support.pirateship.com/en/articles/3514252-how-can-i-export-my-orders-from-my-integration-in-pirate-ship.md): Learn how the Export Order feature works to create spreadsheets of your imported orders
- [Will Pirate Ship email me a receipt when I buy a label?](https://support.pirateship.com/en/articles/4577692-will-pirate-ship-email-me-a-receipt-when-i-buy-a-label.md): Learn how to toggle on email notifications with payment receipts in your Settings
- [Can I save my package for repeated use?](https://support.pirateship.com/en/articles/2208546-can-i-save-my-package-for-repeated-use.md): Learn how to use Pirate Ship's Saved Package feature to save time when creating your labels
- [Does Pirate Ship verify addresses?](https://support.pirateship.com/en/articles/1068451-does-pirate-ship-verify-addresses.md): Learn how Pirate Ship validates & verifies addresses for every label you create
- [Does Pirate Ship integrate with my scale?](https://support.pirateship.com/en/articles/2208252-does-pirate-ship-integrate-with-my-scale.md): Can I connect my scale to import package weights automatically?
- [How does the Paste Address feature work?](https://support.pirateship.com/en/articles/2357368-how-does-the-paste-address-feature-work.md): Learn how you can save time by copying and pasting full addresses into Pirate Ship when creating labels
- [How does the Ignore Order button work?](https://support.pirateship.com/en/articles/3509764-how-does-the-ignore-order-button-work.md): Learn how to hide an eCommerce order you don't want to see in your Import page
- [What does the "BEST" label mean?](https://support.pirateship.com/en/articles/6654371-what-does-the-best-label-mean.md): Pirate Ship labels some services as the "BEST" option when you Get Rates—here's what it means.
- [What is a Suggested Package?](https://support.pirateship.com/en/articles/2937807-what-is-a-suggested-package.md): When you import orders from an eCommerce platform, Pirate Ship will remember the package details you used last time to save you time.
- [Tracking Emails: When will tracking emails be sent?](https://support.pirateship.com/en/articles/2243883-tracking-emails-when-will-tracking-emails-be-sent.md): Learn how to customize when your tracking emails are sent to your recipients after buying your labels
- [Tracking Emails: Can I customize my tracking emails?](https://support.pirateship.com/en/articles/2360929-tracking-emails-can-i-customize-my-tracking-emails.md): Can I white-label my tracking emails to make them fully customizable?
- [Tracking Emails: How do I add an image or logo to Tracking Emails?](https://support.pirateship.com/en/articles/4238619-tracking-emails-how-do-i-add-an-image-or-logo-to-tracking-emails.md): This guide goes over some basic HTML to help include a logo or image to the tracking emails that Pirate Ship sends your recipients
- [Tracking Emails: Why should you verify your email address?](https://support.pirateship.com/en/articles/2221665-tracking-emails-why-should-you-verify-your-email-address.md): Learn how to verify your email address to ensure you receive any replies to your tracking emails
- [Tracking Emails: What are DKIM and Return Path records and how do I verify them?](https://support.pirateship.com/en/articles/2221709-tracking-emails-what-are-dkim-and-return-path-records-and-how-do-i-verify-them.md): Learn about the email verification you can add with DKIM and Return Path DNS records
- [Tracking Emails: What is DMARC and how do I pass DMARC checks?](https://support.pirateship.com/en/articles/6863957-tracking-emails-what-is-dmarc-and-how-do-i-pass-dmarc-checks.md): Understanding DMARC policies and how to prevent ending up in your recipient's junk or spam inbox for Pirate Ship's tracking emails
- [How can I change the email address on my account?](https://support.pirateship.com/en/articles/9754922-how-can-i-change-the-email-address-on-my-account.md): Learn how to change the email address associated with your Pirate Ship account in your Account Settings
- [How can I add Pirate Ship's logo to my labels?](https://support.pirateship.com/en/articles/13705184-how-can-i-add-pirate-ship-s-logo-to-my-labels.md): Learn how to add our logo to your shipping labels
- [How can I create paperless labels with QR codes?](https://support.pirateship.com/en/articles/13706688-how-can-i-create-paperless-labels-with-qr-codes.md): Learn how to generate a QR code for your shipment and create labels without a printer

### Shipping & Postage Questions

- [How can I track my package?](https://support.pirateship.com/en/articles/5399520-how-can-i-track-my-package.md): Learn how to follow along with your package for UPS & USPS labels that you purchase on Pirate Ship
- [I dropped off my package, but it still hasn't been scanned yet](https://support.pirateship.com/en/articles/2309075-i-dropped-off-my-package-but-it-still-hasn-t-been-scanned-yet.md): Here are some reasons why your tracking status may not be updated and what steps you can take if delays in tracking updates persist
- [How do I ship to \(and from\) military APO, FPO, and DPO addresses?](https://support.pirateship.com/en/articles/1068456-how-do-i-ship-to-and-from-military-apo-fpo-and-dpo-addresses.md): Learn how to format addresses when shipping to military personnel
- [Shipping hazardous materials on Pirate Ship](https://support.pirateship.com/en/articles/2945251-shipping-hazardous-materials-on-pirate-ship.md): Here's what you need to know when shipping hazmat items on Pirate Ship
- [Why isn't the carrier I want to use available for my shipment?](https://support.pirateship.com/en/articles/5594479-why-isn-t-the-carrier-i-want-to-use-available-for-my-shipment.md): Learn what to do if shipping services from USPS or UPS don't show up when you click "Get Rates"
- [Why did USPS charge my recipient "Postage Due" to receive their package?](https://support.pirateship.com/en/articles/4143742-why-did-usps-charge-my-recipient-postage-due-to-receive-their-package.md): Learn what you can do if your recipient has been charged to receive a package you sent to them
- [What should I charge my customers for USPS® shipping?](https://support.pirateship.com/en/articles/3976275-what-should-i-charge-my-customers-for-usps-shipping.md): Learn how to determine your average shipping costs with USPS using our Rates Calculator and spreadsheets that USPS provides
- [Can I edit a label I've already purchased?](https://support.pirateship.com/en/articles/1975670-can-i-edit-a-label-i-ve-already-purchased.md): There's no way to change the address after you've bought a label; you'll need to refund the label and create a new one
- [How do I ship a tube?](https://support.pirateship.com/en/articles/2360383-how-do-i-ship-a-tube.md): Learn which Type of Packaging option to select for a tube and why these shipments may incur extra charges from both USPS and UPS
- [What is an Irregular Package?](https://support.pirateship.com/en/articles/5170014-what-is-an-irregular-package.md): Learn how to designate whether you're shipping a tube, an item without a box or envelope, or a package outside of normal size & weight
- [Where do I get packaging for my shipments?](https://support.pirateship.com/en/articles/4169906-where-do-i-get-packaging-for-my-shipments.md): Here are some resources to help you get boxes, poly mailers, and everything in between
- [How to cut down your boxes to size](https://support.pirateship.com/en/articles/2928120-how-to-cut-down-your-boxes-to-size.md): Learn some fast techniques for cutting your box down that can help lower your shipping costs
- [Can I ship to PO Boxes with Pirate Ship?](https://support.pirateship.com/en/articles/1068721-can-i-ship-to-po-boxes-with-pirate-ship.md): Learn more about shipping to PO Boxes, including which carrier to use and how to format addresses on your labels
- [Why can't I refund my label?](https://support.pirateship.com/en/articles/3397134-why-can-t-i-refund-my-label.md): Learn why you don't see an option to refund your UPS or USPS label after purchasing it on Pirate Ship
- [Can I alter flat rate packaging?](https://support.pirateship.com/en/articles/4333176-can-i-alter-flat-rate-packaging.md): Learn why we don't recommend altering flat rate packaging to ship weight-based Priority Mail, even though it's technically possible to do so
- [When will my package be delivered?](https://support.pirateship.com/en/articles/4309223-when-will-my-package-be-delivered.md): Service commitments and delivery timeframes for USPS and UPS shipping services
- [Can I choose my Ship Date?](https://support.pirateship.com/en/articles/2235933-can-i-choose-my-ship-date.md): Can I buy a label and use it a few days later?
- [Does Pirate Ship offer one-day shipping?](https://support.pirateship.com/en/articles/3401223-does-pirate-ship-offer-one-day-shipping.md): What is the fastest way to ship something?
- [Can I get a money-back delivery guarantee refund on my Priority Mail Express or Priority Mail Express International shipment?](https://support.pirateship.com/en/articles/3530935-can-i-get-a-money-back-delivery-guarantee-refund-on-my-priority-mail-express-or-priority-mail-express-international-shipment.md): Here's how to get refunds for delivery speed guarantees for Priority Mail Express, and what to do for Priority Mail Express International
- [Will I be charged again to reprint my label?](https://support.pirateship.com/en/articles/2125511-will-i-be-charged-again-to-reprint-my-label.md): My label didn't print right. Can I print it again without being charged?
- [Why won't USPS accept my Ship From Address \(or why does it say Invalid Ship To Address?\)](https://support.pirateship.com/en/articles/2641301-why-won-t-usps-accept-my-ship-from-address-or-why-does-it-say-invalid-ship-to-address.md): Learn about steps you can take when you receive an address error because USPS couldn't find any matches in their database
- [Sample shipping policy](https://support.pirateship.com/en/articles/5184947-sample-shipping-policy.md): A template to help you create an easy shipping policy for your business
- [Inner dimensions vs. outer dimensions: what's the difference?](https://support.pirateship.com/en/articles/5984032-inner-dimensions-vs-outer-dimensions-what-s-the-difference.md): Learn why entering your package's inner dimensions may lead to carrier adjustments from USPS® and UPS®
- [How do I create Flat Rate labels?](https://support.pirateship.com/en/articles/1975694-how-do-i-create-flat-rate-labels.md): Learn why you need choose the specific Priority Mail Flat Rate package type you're using to get Flat Rate postage
- [How do I cancel a refund request?](https://support.pirateship.com/en/articles/4140680-how-do-i-cancel-a-refund-request.md): What to do when you still need to use a label but you've requested a refund.
- [Does Pirate Ship offer shipping supplies like boxes or label paper?](https://support.pirateship.com/en/articles/1068221-does-pirate-ship-offer-shipping-supplies-like-boxes-or-label-paper.md): Get more information on shipping supplies, boxes, and label paper
- [Can I get a shipping rate quote?](https://support.pirateship.com/en/articles/1281040-can-i-get-a-shipping-rate-quote.md): Learn about the different ways to figure out what your shipping costs will be
- [Do USPS® and UPS® services come with tracking numbers?](https://support.pirateship.com/en/articles/2072582-do-usps-and-ups-services-come-with-tracking-numbers.md): All USPS® and UPS® shipping services on Pirate Ship come with free tracking included
- [Can I preview a label before I purchase it?](https://support.pirateship.com/en/articles/2218095-can-i-preview-a-label-before-i-purchase-it.md): While you can't preview a label before buying it, you can view the Shipment Details to make sure all the address information is correct
- [Can I purchase labels for moving boxes & personal belongings on Pirate Ship?](https://support.pirateship.com/en/articles/8987893-can-i-purchase-labels-for-moving-boxes-personal-belongings-on-pirate-ship.md): Learn why we DON'T recommend using Pirate Ship to ship personal belongings or moving boxes \(either domestically or internationally\)
- [Can I add Saturday Delivery to my shipment?](https://support.pirateship.com/en/articles/9691957-can-i-add-saturday-delivery-to-my-shipment.md): While you can't specify Saturday delivery on Pirate Ship, you can choose your Ship Date and service based on estimated delivery timeframes
- [How are shipping rates calculated on Pirate Ship?](https://support.pirateship.com/en/articles/10024676-how-are-shipping-rates-calculated-on-pirate-ship.md): Learn how Pirate Ship determines the cost of shipping based on factors like dimensions, weight, distance traveled, and the destination type
- [How to intercept or return a package](https://support.pirateship.com/en/articles/2644840-how-to-intercept-or-return-a-package.md): Some USPS and UPS packages can be intercepted and returned to you before they're delivered
- [What is dimensional \(DIM\) weight pricing?](https://support.pirateship.com/en/articles/4442356-what-is-dimensional-dim-weight-pricing.md): Understanding USPS and UPS surcharges for large but lightweight shipments
- [How to properly ship guns and firearms on Pirate Ship](https://support.pirateship.com/en/articles/12044140-how-to-properly-ship-guns-and-firearms-on-pirate-ship.md): Learn how to package and send firearms to ensure you're compliant with laws and carrier restrictions
- [How to ship government documents](https://support.pirateship.com/en/articles/5261628-how-to-ship-government-documents.md): Learn about the proper services for sending tax returns, passports, and more
- [How to pack fragile items and ship them on Pirate Ship](https://support.pirateship.com/en/articles/4597081-how-to-pack-fragile-items-and-ship-them-on-pirate-ship.md): Learn how to best protect your packages when shipping breakable items with USPS or UPS
- [Can I ship live animals with Pirate Ship?](https://support.pirateship.com/en/articles/4405564-can-i-ship-live-animals-with-pirate-ship.md): Pirate Ship does not support shipping live animals, and these shipments require you to ship in person at the Post Office or The UPS Store®
- [When does a shipping label expire?](https://support.pirateship.com/en/articles/4524938-when-does-a-shipping-label-expire.md): Best practices on when to use your label
- [Tips to lower your shipping costs](https://support.pirateship.com/en/articles/4385827-tips-to-lower-your-shipping-costs.md): Is shipping too expensive? Here are a bunch of things you can do to help shave some costs!
- [Why is my Pirate Ship label more expensive than the Post Office?](https://support.pirateship.com/en/articles/4246073-why-is-my-pirate-ship-label-more-expensive-than-the-post-office.md): Pirate Ship gives you the deepest commercial discounts that USPS offers for parcels, but there's one little loophole...
- [What is Commercial Pricing?](https://support.pirateship.com/en/articles/1068165-what-is-commercial-pricing.md): Learn about the deepest discounts USPS offers and what happened to Commercial Base Pricing and Commercial Plus Pricing
- [Do USPS® and UPS® shipping rates ever change?](https://support.pirateship.com/en/articles/1068460-do-usps-and-ups-shipping-rates-ever-change.md): Learn more information on USPS and UPS rate increases and updates
- [Discontinued Priority Mail packaging](https://support.pirateship.com/en/articles/9508411-discontinued-priority-mail-packaging.md): USPS has discontinued a few Priority Mail packaging options, but you can still use them while supplies last
- [April 2026 USPS Time-Limited Price Change](https://support.pirateship.com/en/articles/14491291-april-2026-usps-time-limited-price-change.md): See how USPS is changing its pricing in April 2026
- [July 2026 USPS Rate and Rule Changes](https://support.pirateship.com/en/articles/15453569-july-2026-usps-rate-and-rule-changes.md): See the changes to USPS rates and rules starting in July 2026
- [Can I make handwritten corrections to my label?](https://support.pirateship.com/en/articles/4645071-can-i-make-handwritten-corrections-to-my-label.md): Learn what to do if you purchased a label that needs to be edited
- [Why was my package returned to me?](https://support.pirateship.com/en/articles/4626134-why-was-my-package-returned-to-me.md): What to do when USPS® or UPS® marks a shipment "Return to Sender"
- [Can I use a PO Box as my Return Address?](https://support.pirateship.com/en/articles/4599382-can-i-use-a-po-box-as-my-return-address.md): Learn how to set up a PO Box as your Return Address in your settings, and why you still need a physical address to buy labels with USPS
- [What does my USPS tracking status mean?](https://support.pirateship.com/en/articles/4536989-what-does-my-usps-tracking-status-mean.md): See a list of the most common USPS tracking statuses and a quick description of what each one means
- [Can I ship to a recipient without an address using Hold for Pickup?](https://support.pirateship.com/en/articles/4205322-can-i-ship-to-a-recipient-without-an-address-using-hold-for-pickup.md): Learn how to use General Delivery so packages are held at the Post Office for your recipient, and what to do for UPS packages
- [Where do I drop off my packages?](https://support.pirateship.com/en/articles/1068234-where-do-i-drop-off-my-packages.md): Learn how to hand your packages to USPS and UPS, either by scheduling a pickup or dropping them off
- [How do I schedule a USPS pickup?](https://support.pirateship.com/en/articles/1068237-how-do-i-schedule-a-usps-pickup.md): There are two ways to schedule a USPS package pickup
- [My label has the wrong ship date. Do I need to change it?](https://support.pirateship.com/en/articles/1068463-my-label-has-the-wrong-ship-date-do-i-need-to-change-it.md): Learn about correcting the ship date on your label and why the best option is to refund and recreate old labels
- [Why does the tracking status show “Delivered” when it hasn’t been?](https://support.pirateship.com/en/articles/1068238-why-does-the-tracking-status-show-delivered-when-it-hasn-t-been.md): My package is nowhere to be found
- [How to look up missing mail search requests](https://support.pirateship.com/en/articles/4793887-how-to-look-up-missing-mail-search-requests.md): Learn how to see the results of previous missing mail searches on the USPS website
- [How to file a Missing Mail Search Request](https://support.pirateship.com/en/articles/4785073-how-to-file-a-missing-mail-search-request.md): A step-by-step guide to get more info on your package's whereabouts with USPS
- [What can I do about a missing package?](https://support.pirateship.com/en/articles/1068441-what-can-i-do-about-a-missing-package.md): Learn how to submit a missing mail search request and what other steps you can take when a package goes missing or was never scanned in
- [Why is my international package tracking showing that it’s still in transit?](https://support.pirateship.com/en/articles/1068444-why-is-my-international-package-tracking-showing-that-it-s-still-in-transit.md): Learn more about potential tracking issues for international shipments

### USPS® Shipping Services

- [Why you shouldn't use Medium or Large Flat Rate Boxes](https://support.pirateship.com/en/articles/1831802-why-you-shouldn-t-use-medium-or-large-flat-rate-boxes.md): The Priority Mail Medium Flat Rate Box and Large Flat Rate Box are up to 175% more expensive than using your own box
- [How do you use the USPS Media Mail® shipping service?](https://support.pirateship.com/en/articles/1393790-how-do-you-use-the-usps-media-mail-shipping-service.md): Learn what qualifies for Media Mail® and how to access it
- [What is Priority Mail Cubic?](https://support.pirateship.com/en/articles/1068204-what-is-priority-mail-cubic.md): Learn about this "secret" dimension-based USPS shipping service that's perfect for sending small and heavy packages
- [Free USPS Mailing Boxes for Priority Mail Cubic](https://support.pirateship.com/en/articles/1831755-free-usps-mailing-boxes-for-priority-mail-cubic.md): See the 6 free "mailing boxes" from USPS that you can use with weight-based Priority Mail or Priority Mail Cubic
- [Can I use Priority Mail Cubic with a softpack or padded envelope?](https://support.pirateship.com/en/articles/1068213-can-i-use-priority-mail-cubic-with-a-softpack-or-padded-envelope.md): Learn how you can use USPS Priority Mail Cubic Softpack as a cheap & fast way to ship envelopes or poly mailers
- [USPS Nonstandard Fees](https://support.pirateship.com/en/articles/6020265-usps-nonstandard-fees.md): Understanding USPS® "non-standard" fees that some packages may be subject to
- [Maximum size and weight limits for USPS® services](https://support.pirateship.com/en/articles/1964328-maximum-size-and-weight-limits-for-usps-services.md): A quick guide on size & weight restrictions for shipping with USPS
- [Why does my USPS label have an old tracking number?](https://support.pirateship.com/en/articles/6423949-why-does-my-usps-label-have-an-old-tracking-number.md): Learn why you might see existing tracking data for a different package when you enter your tracking number on the USPS website
- [USPS: Prohibited Items](https://support.pirateship.com/en/articles/2945261-usps-prohibited-items.md): Here are lists of items that are illegal to ship with the Postal Service \(for both domestic and international destinations\)
- [Cheapest way to ship posters](https://support.pirateship.com/en/articles/2855657-cheapest-way-to-ship-posters.md): Learn what your cheapest shipping option is for sending a poster on Pirate Ship
- [List of countries with USPS® E-DELCON international tracking](https://support.pirateship.com/en/articles/2094182-list-of-countries-with-usps-e-delcon-international-tracking.md): The USPS® Electronic Delivery Confirmation program \(E-DELCON\) provides full package tracking to certain countries.
- [What is the USPS APV Automated Package Verification System?](https://support.pirateship.com/en/articles/1909786-what-is-the-usps-apv-automated-package-verification-system.md): Learn how USPS confirms that the correct amount of postage has been purchased, and adjusts your account for any differences.
- [Does Pirate Ship offer stamps or postage for mailing letters or flats?](https://support.pirateship.com/en/articles/1823589-does-pirate-ship-offer-stamps-or-postage-for-mailing-letters-or-flats.md): Learn why Pirate Ship doesn't sell USPS® First Class Mail International Flats or other mailing services
- [The cheapest ways to ship with USPS®](https://support.pirateship.com/en/articles/1823050-the-cheapest-ways-to-ship-with-usps.md): Learn some simple rules of thumb about which USPS shipping services will save you the most money
- [What is weight-based Priority Mail?](https://support.pirateship.com/en/articles/2841910-what-is-weight-based-priority-mail.md): Learn about Priority Mail shipments that don't qualify for Priority Mail Cubic...and are sometimes cheaper!
- [Do I need to use a Priority Mail® box if I buy a Priority Mail® label?](https://support.pirateship.com/en/articles/1081990-do-i-need-to-use-a-priority-mail-box-if-i-buy-a-priority-mail-label.md): Learn about Priority Mail flat rate postage and why it's often cheaper to use your own packaging and ship with a different service

### Integration Settings

- [What integrations does Pirate Ship have?](https://support.pirateship.com/en/articles/1655429-what-integrations-does-pirate-ship-have.md): See all of your options for connecting eCommerce platforms to quickly sync & ship your orders in Pirate Ship
- [Does Pirate Ship integrate with Wix?](https://support.pirateship.com/en/articles/1369563-does-pirate-ship-integrate-with-wix.md): Learn how to connect Pirate Ship to your Wix store and automatically import your unshipped orders
- [How does the Shopify integration work?](https://support.pirateship.com/en/articles/1068472-how-does-the-shopify-integration-work.md): Learn about Pirate Ship's Shopify integration
- [Troubleshoot common Shopify Integration problems](https://support.pirateship.com/en/articles/4582645-troubleshoot-common-shopify-integration-problems.md): Here are some ways you can troubleshoot why Shopify orders aren't appearing in Pirate Ship
- [Shopify Integration: Can I import any order status?](https://support.pirateship.com/en/articles/2340190-shopify-integration-can-i-import-any-order-status.md): Pirate Ship only imports Shopify orders with certain order statuses - learn which orders we can bring in from your Shopify store
- [Shopify Integration: Can I import orders that are set to a different fulfillment service?](https://support.pirateship.com/en/articles/2347066-shopify-integration-can-i-import-orders-that-are-set-to-a-different-fulfillment-service.md): Learn how Pirate Ship handles Shopify orders with products set to a different fulfillment service and how to change this in Shopify
- [Shopify Integration: Can I import orders with a financial status besides Paid?](https://support.pirateship.com/en/articles/2340214-shopify-integration-can-i-import-orders-with-a-financial-status-besides-paid.md): Learn how to adjust settings for the Import page to include multiple financial statuses
- [Shopify Integration: multiple fulfillment locations](https://support.pirateship.com/en/articles/2340231-shopify-integration-multiple-fulfillment-locations.md): Learn how Pirate Ship works with Shopify's multiple fulfillment location feature
- [Why is it importing an old address that I updated in Shopify?](https://support.pirateship.com/en/articles/2359921-why-is-it-importing-an-old-address-that-i-updated-in-shopify.md): Learn where to do if a Shopify order was placed with an old address and needs to be updated
- [How does the eBay integration work?](https://support.pirateship.com/en/articles/1199665-how-does-the-ebay-integration-work.md): Learn about Pirate Ship's eBay shipping integration
- [Why won't my order import from eBay?](https://support.pirateship.com/en/articles/2309470-why-won-t-my-order-import-from-ebay.md): Learn about several reasons why your eBay order may not be showing up in Pirate Ship
- [Why does my old eBay order keep showing up in Pirate Ship?](https://support.pirateship.com/en/articles/2309442-why-does-my-old-ebay-order-keep-showing-up-in-pirate-ship.md): Learn how you can get rid of old orders when importing from eBay
- [How do I add another eBay connection?](https://support.pirateship.com/en/articles/3636342-how-do-i-add-another-ebay-connection.md): Learn how to add multiple eBay connections to your Pirate Ship account
- [Can I import a GSP order from eBay?](https://support.pirateship.com/en/articles/2309433-can-i-import-a-gsp-order-from-ebay.md): Learn how to create labels for an eBay Global Shipping Program order that you import into Pirate Ship
- [How does the WooCommerce integration work?](https://support.pirateship.com/en/articles/1515789-how-does-the-woocommerce-integration-work.md): Learn about Pirate Ship's WooCommerce integration and how you can use it to easily buy labels for your orders
- [Troubleshoot common WooCommerce integration problems](https://support.pirateship.com/en/articles/4622809-troubleshoot-common-woocommerce-integration-problems.md): Here are some reasons why your WooCommerce site may not connect to Pirate Ship
- [Why won't my order import from WooCommerce?](https://support.pirateship.com/en/articles/4622985-why-won-t-my-order-import-from-woocommerce.md): Troubleshooting missing WooCommerce orders
- [How does the Squarespace integration work?](https://support.pirateship.com/en/articles/1373059-how-does-the-squarespace-integration-work.md): Learn how to connect your Squarespace store to Pirate Ship and automatically import your unshipped orders
- [How does the Big Cartel integration work?](https://support.pirateship.com/en/articles/2924369-how-does-the-big-cartel-integration-work.md): Connect your BigCartel store to import orders & create shipping labels.
- [How does the PayPal integration work?](https://support.pirateship.com/en/articles/6919082-how-does-the-paypal-integration-work.md): Learn about Pirate Ship's PayPal integration and how you can connect your PayPal account to automatically import your orders
- [How does the Ecwid integration work?](https://support.pirateship.com/en/articles/2924310-how-does-the-ecwid-integration-work.md): Learn about Pirate Ship's Ecwid integration
- [How does the BigCommerce integration work?](https://support.pirateship.com/en/articles/2950866-how-does-the-bigcommerce-integration-work.md): Learn about Pirate Ship's BigCommerce integration that lets you automatically import your orders and buy labels for them
- [How does the Cratejoy integration work?](https://support.pirateship.com/en/articles/1199899-how-does-the-cratejoy-integration-work.md): Learn about Pirate Ship's Cratejoy integration and how to connect to start shipping your subscription boxes
- [Troubleshoot common Cratejoy integration problems](https://support.pirateship.com/en/articles/2357970-troubleshoot-common-cratejoy-integration-problems.md): Learn how to troubleshoot any issues you're having with the Cratejoy connection
- [How does the Subbly integration work?](https://support.pirateship.com/en/articles/3498246-how-does-the-subbly-integration-work.md): Learn about Pirate Ship's Subbly shipping integration and how you can use it to buy labels for your subscription orders
- [How does the Discogs integration work?](https://support.pirateship.com/en/articles/3015007-how-does-the-discogs-integration-work.md): Learn how to connect your Discogs account to Pirate Ship to access the cheapest shipping rates for free
- [Can I have multiple integrations on one Pirate Ship account?](https://support.pirateship.com/en/articles/4622906-can-i-have-multiple-integrations-on-one-pirate-ship-account.md): Learn how to set up and connect additional integrations to your Pirate Ship account
- [I need to change an incorrect address that's importing from an integration, what do I do?](https://support.pirateship.com/en/articles/2346973-i-need-to-change-an-incorrect-address-that-s-importing-from-an-integration-what-do-i-do.md): Learn how to edit an address for an order that's imported from an integration
- [How do I import order weights, customs info, and insurance values from my eCommerce integration?](https://support.pirateship.com/en/articles/4333758-how-do-i-import-order-weights-customs-info-and-insurance-values-from-my-ecommerce-integration.md): Use Pirate Ship's Override feature to import different package weights, values, and customs information for each of your orders
- [Can I see the Requested Shipping Service my customer paid for?](https://support.pirateship.com/en/articles/1823023-can-i-see-the-requested-shipping-service-my-customer-paid-for.md): Learn how to see the level of shipping service your customers request from your online store's orders
- [Can I customize the data shown on the Import page?](https://support.pirateship.com/en/articles/1480303-can-i-customize-the-data-shown-on-the-import-page.md): Learn how to add columns to your Import grid so you can filter and sort your eCommerce orders
- [How does the Square integration work?](https://support.pirateship.com/en/articles/11011716-how-does-the-square-integration-work.md): Learn how to connect Pirate Ship to your Square store to instantly turn your orders into labels
- [Can I use Pirate Ship to buy labels for my TikTok Shop orders?](https://support.pirateship.com/en/articles/12993757-can-i-use-pirate-ship-to-buy-labels-for-my-tiktok-shop-orders.md): You can't use Pirate Ship to buy USPS or Simple Export Rate labels for TikTok Shop orders starting on 1/1/2026, but you can still use UPS labels

### International Shipping

- [International Shipping Guide](https://support.pirateship.com/en/articles/4882871-international-shipping-guide.md): Some tips for creating international labels on Pirate Ship
- [Simple Export Rate®](https://support.pirateship.com/en/articles/3649224-simple-export-rate.md): Learn how you can access the cheapest international shipping rates on the seven seas!
- [What is a Harmonization Number?](https://support.pirateship.com/en/articles/5255164-what-is-a-harmonization-number.md): Learn about international customs Harmonization \#'s, also known as Harmonized System \(HS\) or Harmonized Tariff Schedule \(HTS\) code
- [What do I do with commercial invoices and customs forms?](https://support.pirateship.com/en/articles/5629398-what-do-i-do-with-commercial-invoices-and-customs-forms.md): Learn what to do with the extra pages that come with international USPS and UPS labels you purchase on Pirate Ship
- [What is an EORI number?](https://support.pirateship.com/en/articles/7170070-what-is-an-eori-number.md): Learn about EORI numbers for shipments going to the European Union, when you need them, and where you include them on your labels
- [How do I fill out a customs form?](https://support.pirateship.com/en/articles/2154103-how-do-i-fill-out-a-customs-form.md): Learn where to find customs forms when creating labels in Pirate Ship and the kinds of information you need to include
- [What are customs duties and import taxes?](https://support.pirateship.com/en/articles/2154978-what-are-customs-duties-and-import-taxes.md): What do I do about customs duties?
- [Best practices for filling out customs forms](https://support.pirateship.com/en/articles/6333249-best-practices-for-filling-out-customs-forms.md): Providing sufficient information in your customs forms helps ensure that your shipments make it to your international recipients
- [How many copies of customs forms do I need for international shipments?](https://support.pirateship.com/en/articles/2588027-how-many-copies-of-customs-forms-do-i-need-for-international-shipments.md): Most international shipments only require a single integrated customs form, but for some shipments, you may need to print multiple labels
- [Can I use Pirate Ship in Canada or countries outside the U.S.?](https://support.pirateship.com/en/articles/2775382-can-i-use-pirate-ship-in-canada-or-countries-outside-the-u-s.md): You can't use Pirate Ship to ship from Canada or other countries outside the U.S., since we only offer postage originating from U.S. addresses
- [Tips for formatting international addresses](https://support.pirateship.com/en/articles/5983955-tips-for-formatting-international-addresses.md): Learn about some basic strategies for formatting addresses when creating international labels
- [Can I create a customs form without buying a label?](https://support.pirateship.com/en/articles/4645273-can-i-create-a-customs-form-without-buying-a-label.md): You can't fill out a blank customs form on the USPS website unless you buy a corresponding label directly from USPS
- [Can I send an RMA \(Returned Merchandise Authorization\) shipment on Pirate Ship?](https://support.pirateship.com/en/articles/5696020-can-i-send-an-rma-returned-merchandise-authorization-shipment-on-pirate-ship.md): Learn about Returned Merchandise Authorization shipments, how they're taxed, and why you should send them with either USPS or UPS directly
- [Why isn't my international package showing tracking updates?](https://support.pirateship.com/en/articles/5100387-why-isn-t-my-international-package-showing-tracking-updates.md): Learn how global events may impact the speed of your international shipment
- [List of countries not currently accepting shipments from USPS or UPS](https://support.pirateship.com/en/articles/3859826-list-of-countries-not-currently-accepting-shipments-from-usps-or-ups.md): Here's a running list of countries you can't ship to right now with USPS or UPS on Pirate Ship
- [List of countries with full tracking for Simple Export Rate®](https://support.pirateship.com/en/articles/4854238-list-of-countries-with-full-tracking-for-simple-export-rate.md): Learn when full door-to-door tracking is available with Simple Export Rate
- [Items you can't ship with Simple Export Rate®](https://support.pirateship.com/en/articles/6332825-items-you-can-t-ship-with-simple-export-rate.md): Learn about the types of shipments you can't send with our exclusive international service Simple Export Rate
- [Can I use characters other than standard Latin characters on my labels?](https://support.pirateship.com/en/articles/8481032-can-i-use-characters-other-than-standard-latin-characters-on-my-labels.md): Learn about the specific character restrictions you'll face when entering recipient names & addresses on Pirate Ship
- [New customs rules for shipments going to Mexico](https://support.pirateship.com/en/articles/10204380-new-customs-rules-for-shipments-going-to-mexico.md): Learn about new rules you need to follow to prevent delays when you ship packages to Mexico
- [What is the GPSR for products going to the EU and Northern Ireland?](https://support.pirateship.com/en/articles/10228339-what-is-the-gpsr-for-products-going-to-the-eu-and-northern-ireland.md): Learn about the EU & Northern Ireland's General Product Safety Regulation and how to follow these guidelines
- [What are DDU labels for international shipments?](https://support.pirateship.com/en/articles/13690162-what-are-ddu-labels-for-international-shipments.md): Learn why Pirate Ship offers DDU labels for international shipping instead of DDP labels, and what it means for your recipients

### Insurance Questions

- [Does Pirate Ship offer insurance?](https://support.pirateship.com/en/articles/1068431-does-pirate-ship-offer-insurance.md): Learn the basics of USPS insurance, UPS carrier liability, and how to add extra insurance to your package through InsureShield®
- [How do I file an insurance claim?](https://support.pirateship.com/en/articles/1068439-how-do-i-file-an-insurance-claim.md): Information on how to file USPS®, UPS®, or 3rd party package insurance claims and the type of evidence you need to provide
- [How do I file an insurance claim with InsureShield?](https://support.pirateship.com/en/articles/9985696-how-do-i-file-an-insurance-claim-with-insureshield.md): A step-by-step process for filing a claim in the InsureShield Claims Portal for a missing or damaged package you purchased insurance for
- [InsureShield Terms and Conditions for Insurance](https://support.pirateship.com/en/articles/9903380-insureshield-terms-and-conditions-for-insurance.md): Terms and Conditions of Service and Explanation of Coverage
- [UPS® Carrier Liability Terms and Conditions](https://support.pirateship.com/en/articles/5719135-ups-carrier-liability-terms-and-conditions.md): Here are the policy details and exclusions for UPS carrier liability
- [How do I file a USPS insurance claim?](https://support.pirateship.com/en/articles/4808542-how-do-i-file-a-usps-insurance-claim.md): A step-by-step guide on filing an insurance claim for Ground Advantage, Priority Mail, and Priority Mail Express shipments with USPS
- [How do I file a UPS carrier liability claim?](https://support.pirateship.com/en/articles/5535812-how-do-i-file-a-ups-carrier-liability-claim.md): Learn how to file claims for UPS carrier liability through the InsureShield Claims Portal
- [Tips for providing insurance claim evidence](https://support.pirateship.com/en/articles/8532320-tips-for-providing-insurance-claim-evidence.md): Learn more about what qualifies as sufficient evidence throughout the insurance claim process on Pirate Ship
- [How to insure shipments containing rare items and collectibles](https://support.pirateship.com/en/articles/5261630-how-to-insure-shipments-containing-rare-items-and-collectibles.md): Learn about the proper way to insure collectibles and rarities with subjective value
- [Why should I add insurance to my shipment?](https://support.pirateship.com/en/articles/11738109-why-should-i-add-insurance-to-my-shipment.md): Learn all the reasons why it pays to protect your booty with InsureShield® coverage on Pirate Ship

### Print Troubleshooting

- [How do I print a label?](https://support.pirateship.com/en/articles/2350724-how-do-i-print-a-label.md): Learn the basics of printing a label on ARRrrr platform
- [Why doesn't my label print correctly?](https://support.pirateship.com/en/articles/4416795-why-doesn-t-my-label-print-correctly.md): Learn how to troubleshoot common printer issues
- [What size of printer labels do I need to buy?](https://support.pirateship.com/en/articles/4224677-what-size-of-printer-labels-do-i-need-to-buy.md): Learn where you can find the best label paper for 2x7" or 4x6" thermal label printers or desktop printers
- [Does Pirate Ship support small label printers?](https://support.pirateship.com/en/articles/4093061-does-pirate-ship-support-small-label-printers.md): Learn how to switch to the 2x7" label format for small thermal label printers like the Dymo LabelWriter 450 or the Brother QL-800
- [Can I print Pirate Ship labels with a Dymo 450?](https://support.pirateship.com/en/articles/2351261-can-i-print-pirate-ship-labels-with-a-dymo-450.md): Pirate Ship supports all Dymo LabelWriter 450 models, which print shipping labels in the 2x7" size
- [Wireless desktop printer recommendations](https://support.pirateship.com/en/articles/4603171-wireless-desktop-printer-recommendations.md): See our top three recommendations for wireless desktop printers
- [Where can I get labels for my label printer?](https://support.pirateship.com/en/articles/4169962-where-can-i-get-labels-for-my-label-printer.md): Find some quick resources to restock your label paper, whether you're using a 2x7" printer, 4x6" printer, or a desktop printer
- [Mac: How to print with a desktop printer](https://support.pirateship.com/en/articles/2677427-mac-how-to-print-with-a-desktop-printer.md): Learn how to print your shipping labels to letter-sized 8.5x11" paper with Apple macOS
- [Mac: Printing shipping labels with Apple macOS](https://support.pirateship.com/en/articles/2677514-mac-printing-shipping-labels-with-apple-macos.md): Need to print from Apple macOS? Here's how!
- [Mac: How to print shipping labels with a Rollo Printer](https://support.pirateship.com/en/articles/2606844-mac-how-to-print-shipping-labels-with-a-rollo-printer.md): Learn how to install a Rollo Printer and printing 4x6" shipping labels on Apple macOS
- [Mac: How to print with a 4x6" label printer](https://support.pirateship.com/en/articles/2607130-mac-how-to-print-with-a-4x6-label-printer.md): Learn how to print labels with a 4x6" label printer on Apple macOS
- [Mac: How to print 2x7" labels](https://support.pirateship.com/en/articles/3837738-mac-how-to-print-2x7-labels.md): Learn how to print 2x7" labels with a Dymo LabelWriter 450, Brother QL-800, or other small label printer with an Apple macOS computer
- [Mac: How to change default printer settings](https://support.pirateship.com/en/articles/2799085-mac-how-to-change-default-printer-settings.md): Learn how to change your default printer settings in macOS using CUPS
- [Set up your Zebra printer on a Mac](https://support.pirateship.com/en/articles/3380643-set-up-your-zebra-printer-on-a-mac.md): Learn how to install and configure your Zebra printer on macOS
- [Apple's AirPrint](https://support.pirateship.com/en/articles/2927478-apple-s-airprint.md): Learn how to print from your Apple device to an AirPrint-enabled printer
- [Windows: How to print with a 4x6" label printer](https://support.pirateship.com/en/articles/2610080-windows-how-to-print-with-a-4x6-label-printer.md): Learn how to print labels with a 4x6" label printer on a Windows 10 PC
- [Windows: How to print 2x7" labels](https://support.pirateship.com/en/articles/4039432-windows-how-to-print-2x7-labels.md): Learn how to print in the 2x7" label format with the Dymo LabelWriter 450, Brother QL-800, or other small label printers on a PC
- [Windows: How to print shipping labels with a Rollo Printer](https://support.pirateship.com/en/articles/2609760-windows-how-to-print-shipping-labels-with-a-rollo-printer.md): Installing a Rollo Printer and printing 4x6" shipping labels on a Windows 10 PC
- [How to set up a Zebra printer on Windows](https://support.pirateship.com/en/articles/2797714-how-to-set-up-a-zebra-printer-on-windows.md): Learn how to install and configure a Zebra printer on your Windows computer
- [How to configure your Zebra label printer on Windows](https://support.pirateship.com/en/articles/2845550-how-to-configure-your-zebra-label-printer-on-windows.md): Learn about the best settings for your Zebra Printer on Windows
- [Windows: How to print with a desktop printer](https://support.pirateship.com/en/articles/2677447-windows-how-to-print-with-a-desktop-printer.md): Learn how to print your shipping labels to letter-sized 8.5x11" paper with a Windows 10 PC
- [Windows: Printing shipping labels with a PC](https://support.pirateship.com/en/articles/2677505-windows-printing-shipping-labels-with-a-pc.md): Need to print from your PC running Windows? Here's how!
- [Printing from your Android device](https://support.pirateship.com/en/articles/4950480-printing-from-your-android-device.md): Learn how to print from an Android device using the default printing service, your printer brand's app, or another third-party app
- [Label Printer & Shipping Scale Recommendations](https://support.pirateship.com/en/articles/1069064-label-printer-shipping-scale-recommendations.md): Cost effective label printer and shipping scale options

### UPS® Shipping Services

- [Everything you need to know about UPS](https://support.pirateship.com/en/articles/5544286-everything-you-need-to-know-about-ups.md): The getting started guide for all things UPS on Pirate Ship, including choosing a service, scheduling pickups, refunding labels, and more
- [All the UPS surcharges](https://support.pirateship.com/en/articles/5604750-all-the-ups-surcharges.md): A list of all the different UPS surcharges, including ones you may be subject to when buying UPS labels on Pirate Ship
- [What are UPS® brokerage fees?](https://support.pirateship.com/en/articles/5659235-what-are-ups-brokerage-fees.md): Learn about additional fees that may apply to international UPS shipments and how you can avoid them by using different services
- [How do I schedule a UPS pickup?](https://support.pirateship.com/en/articles/5611367-how-do-i-schedule-a-ups-pickup.md): Learn how to schedule a paid pickup for your UPS® packages on Pirate Ship and your different options for doing so
- [Maximum size and weight limits for UPS® services](https://support.pirateship.com/en/articles/5613663-maximum-size-and-weight-limits-for-ups-services.md): A quick guide on size and weight restrictions for shipping with UPS
- [UPS Ground Saver®: Everything you need to know](https://support.pirateship.com/en/articles/8055600-ups-ground-saver-everything-you-need-to-know.md): UPS Ground Saver is an economy ground service designed for low-value, non-urgent shipments being sent within the lower 48 U.S. states
- [Free packaging for UPS shipments](https://support.pirateship.com/en/articles/5608073-free-packaging-for-ups-shipments.md): Learn about the free Express packaging UPS provides that you can use for most UPS services on Pirate Ship
- [How to refund UPS labels](https://support.pirateship.com/en/articles/5607748-how-to-refund-ups-labels.md): The refund process for UPS labels is the same as for USPS labels, but faster
- [What are all the UPS® services on Pirate Ship?](https://support.pirateship.com/en/articles/5604653-what-are-all-the-ups-services-on-pirate-ship.md): A list of all the domestic and international UPS services available on Pirate Ship
- [UPS®: Prohibited Items](https://support.pirateship.com/en/articles/5613984-ups-prohibited-items.md): Here are some items that UPS won't allow you to ship, no matter what
- [UPS® Packaging Guidelines](https://support.pirateship.com/en/articles/5880693-ups-packaging-guidelines.md): Learn how to protect your products and stay in line with the UPS requirements
- [Can I ship to a The UPS Store® location or pickup point?](https://support.pirateship.com/en/articles/6329850-can-i-ship-to-a-the-ups-store-location-or-pickup-point.md): Learn why we don't recommend using Pirate Ship for sending a package to a The UPS Store location or pickup point
- [How to pack irregularly shaped items](https://support.pirateship.com/en/articles/5716057-how-to-pack-irregularly-shaped-items.md): Guidelines from UPS® on how to properly pack items with irregular shapes and sizes
- [Can I get an international UPS package returned to me?](https://support.pirateship.com/en/articles/5807739-can-i-get-an-international-ups-package-returned-to-me.md): See a list of countries that don't offer return service for UPS shipments
- [Where do returned UPS packages get delivered?](https://support.pirateship.com/en/articles/5604624-where-do-returned-ups-packages-get-delivered.md): Returned UPS packages get sent back to the Return Address listed on the label, which you can select during label creation
- [What should I charge my customers for UPS® shipping?](https://support.pirateship.com/en/articles/5622351-what-should-i-charge-my-customers-for-ups-shipping.md): Learn how to use Pirate Ship's Rates Calculator to determine your shipping costs with UPS
- [How do I create a UPS label?](https://support.pirateship.com/en/articles/5604563-how-do-i-create-a-ups-label.md): Learn how to create and purchase UPS labels on Pirate Ship, as well as your different options for getting your packages to UPS
- [Do I need to use a UPS® Express box if I buy a UPS label?](https://support.pirateship.com/en/articles/5613623-do-i-need-to-use-a-ups-express-box-if-i-buy-a-ups-label.md): Learn about free Express boxes you can order on UPS.com and which UPS services you'll be required to use with them
- [What does my UPS® tracking status mean?](https://support.pirateship.com/en/articles/9321937-what-does-my-ups-tracking-status-mean.md): The most common UPS tracking statuses, explained
- [Can I give UPS Ground Saver® packages to USPS?](https://support.pirateship.com/en/articles/9627408-can-i-give-ups-ground-saver-packages-to-usps.md): You must only tender UPS Ground Saver packages to authorized UPS drop-off points

### Tax and Compliance 

- [What is an International Tax ID?](https://support.pirateship.com/en/articles/5313602-what-is-an-international-tax-id.md): Learn how you may need to enter a Sender Tax ID when making your label if sales or VAT taxes were prepaid for your international recipient
- [What is a Recipient Tax ID for International Shipments, and is it required?](https://support.pirateship.com/en/articles/4457315-what-is-a-recipient-tax-id-for-international-shipments-and-is-it-required.md): Some countries require shippers to provide the Tax Identification Number for the recipient of any shipment.
- [Year End Taxes](https://support.pirateship.com/en/articles/3630527-year-end-taxes.md): Learn how to use your Reports page to get information on your yearly shipping costs
- [What should I include in my store's shipping policy?](https://support.pirateship.com/en/articles/4626379-what-should-i-include-in-my-store-s-shipping-policy.md): Information to share with your customers about shipping
- [VAT requirements for all shipments going to the European Union](https://support.pirateship.com/en/articles/5251725-vat-requirements-for-all-shipments-going-to-the-european-union.md): Learn more about Value-Added Tax fees that your recipients will need to pay for all shipments going to the EU
- [New packaging laws for German shipments](https://support.pirateship.com/en/articles/6236429-new-packaging-laws-for-german-shipments.md): Learn about the new recycling laws for all shipments going to Germany and how to comply
- [New tax guidelines for shipments going to Singapore](https://support.pirateship.com/en/articles/6802570-new-tax-guidelines-for-shipments-going-to-singapore.md): Learn how to comply with Singapore's national Goods and Service Tax

## Español

### Contactando Pirate Ship

- [¿Ofrecen Servicio al Cliente en Español?](https://support.pirateship.com/es/articles/4503774-ofrecen-servicio-al-cliente-en-espanol.md): La mayor parte de nuestro equipo no habla español con fluidez, ¡pero aun así podemos ayudar!

### Preguntas sobre facturación y cuenta

- [¿Puedo obtener un reembolso si me equivoco o ya no necesito la etiqueta?](https://support.pirateship.com/es/articles/1068139-puedo-obtener-un-reembolso-si-me-equivoco-o-ya-no-necesito-la-etiqueta.md): Cómo cancelar y solicitar un reembolso por una etiqueta que no va a utilizar.

### Preguntas sobre funciones y configuración

- [¿Cómo funcionan los reembolsos automáticos?](https://support.pirateship.com/es/articles/3535545-como-funcionan-los-reembolsos-automaticos.md): Pirate Ship solicitará automáticamente el reembolso de los gastos de envío que no haya utilizado en un plazo de 28 días.

### Preguntas sobre envío y franqueo

- [Consejos para reducir los costos de envío](https://support.pirateship.com/es/articles/4385827-consejos-para-reducir-los-costos-de-envio.md): ¿Es demasiado caro el envío? ¡Aquí hay un montón de cosas que puede hacer para ayudar a reducir algunos costos!

### Insurance Questions

- [¿Cómo presento un reclamo de seguro de USPS?](https://support.pirateship.com/es/articles/4808542-como-presento-un-reclamo-de-seguro-de-usps.md): Aprenda a presentar un reclamo de seguro para envíos de Ground Advantage, Priority Mail y Priority Mail Express con USPS

### Solución de problemas de impresión

- [¿Por Qué Mi Etiqueta No Se Imprime Correctamente?](https://support.pirateship.com/es/articles/4416795-por-que-mi-etiqueta-no-se-imprime-correctamente.md): Soluciones de problemas comunes con la impresora