When you use our Etsy integration to Import your orders, Etsy will automatically send your customer a shipping notification as soon as you buy the label in Pirate Ship.
Unfortunately, Etsy doesn't give Pirate Ship any way to control this process, let alone customize the message.
However, many Etsy shippers who use Pirate Ship have reported that you can customize the message that Etsy sends by doing this:
- In Etsy, pretend you are going to ship an order.
- Click on the pencil icon in the bottom right-hand corner of the "Your Note" box on the order.
- Delete any existing Snippets you may already have saved.
- Create and save a new Snippet. Etsy will use this message in the notification message to your customer when you purchase a label with Pirate Ship.
Some Etsy shippers report that if you have multiple Snippets, they won't automatically include any. The Snippet is only included in the message if you only have one.
We're excited to keep making our Etsy integration better, and hope to make it possible to handle all this within Pirate Ship soon. In the meantime, use the chat to let us know if we can help in any way 😃