Head to Settings > Tracking Emails > Edit to customize your Tracking Emails.
Tracking emails are 100% customizable with HTML. You can customize the sender name and email address, and also add DKIM records if you have your own domain, so everything comes from you!
If you're not an HTML wizard, no worries! The body text is fully flexible and can say anything you'd like.
How to use dynamic variables to give your customers key info
Our default tracking email template includes dynamic variables that pull in key information such as your recipient's first name, the tracking number, the Ship Date, and the Shipping Service. If you like, you can play around with these variables to customize your tracking emails however you like 👍
Here's how those dynamic variables appear in your Settings > Tracking Emails:
If you want to switch things up, simply keep the entire variable intact as you see in blue above the edit field, as well as the HTML. For example, if you want to start the email with "Ahoy" instead of "Dear," then you can edit that first line to look like this:
<font face="arial">Ahoy [Recipient First Name],<br><be>
Subject lines are also customizable
On top of the email itself, you can also edit the subject line to say anything you like! Simply type in what you'd like to say in the "Subject" text field. The more creative, the better 😉
Can I get copies of the tracking emails I send?
You can also BCC yourself if you want to get a copy of every tracking email. Simply add your email to the Send copies to (BCC) field as shown below:
