You can file multiple insurance claims at once for lost or damaged packages! If you need to file insurance claims for multiple packages with labels you purchased on Pirate Ship, here's how to do it:
USPS insurance claims must be done through the USPS website
If you bought USPS Priority Mail or USPS Priority Mail Express labels, you need to file your claims directly on the USPS website. You'll first need to create a USPS account (if you don't have one already), and then file each claim at: https://www.usps.com/help/claims.htm 👍
To help you along the way, check out this step-by-step guide on how to file a USPS insurance claim.
Shipsurance and UPS claims must go through Pirate Ship
To file claims for UPS labels or packages that you insured through Shipsurance, you'll need to go through Pirate Ship. To file a claim, send an email to email@example.com and provide all of the following information:
The tracking number (including a screenshot of a tracking scan from USPS proving they accepted the package)
An invoice or proof of value of the items
Proof of a payment transaction for the item (i.e. credit card, PayPal, CashApp, Venmo receipt, etc)
If you've refunded the customer or sent a replacement, proof of that (but we do recommend waiting to refund them until your recipient has cooperated with anything the insurance company asks for, if possible)
Screenshots of messages or emails you’ve had with the recipient
For damaged claims, you'll need to submit:
1) a photo of the entire damaged item;
2) photos of the external packaging (aka the outside of the box/envelope);
3) photos of the inside of the box/envelope with any packaging materials you used
Need some more help? Here's all the info you need to send us when filing a claim.
Each insurance claim must be sent in a separate email
When sending us multiple claims at one time, please send each of them in a SEPARATE email. This helps our Support Crew keep better track of your claims and any relevant attachments you send, which means we can file them faster on your behalf 😉
Note: At the end of each email, you can tell us where you'd like to receive your payout if/when the claim is approved. We can refund insurance payouts to: a) your Pirate Ship account balance; b) your mailing address via a physical check; or c) a PayPal email which you provide.
Template for sending insurance claims
To save you time, we created the following email template that you can use whenever you file insurance claims:
SUBJECT LINE: [MISSING/DAMAGED] Claim for [TRACKING NUMBER]
Ahoy Pirate Ship!
My name is ___ and I need to file a claim for my recipient's package. The tracking number is [TRACKING NUMBER]. The package is [MISSING/DAMAGED].
In this email I have included:
Invoice or proof of value of the items [YES/NO]
Proof of a payment transaction for the item (i.e. credit card, PayPal, CashApp, Venmo receipt, etc) [YES/NO]
Proof of refund or replacement [YES/NO]
Screenshots of messages or emails I've had with the recipient [YES/NO]
Number of lost or damaged items as well as total items in the shipment [YES/NO]
Damage Claim: Description of Damage [YES/NO]
Damage Claim: A photo of the entire damaged item [YES/NO]
Damaged Claim: Photos of the external packaging (aka the outside of the box/envelope) [YES/NO]
Damaged Claim: Photos of the inside of the box/envelope with any packaging materials that were used [YES/NO]
If the claim is approved, I'd prefer to have the payout [LEFT IN MY ACCOUNT BALANCE / REFUNDED BACK TO MY CARD ENDING IN XXXX / REFUNDED TO MY PAYPAL EMAIL XXX@XXX.COM]
Want to save our template in your email?
If you don't want to type out all that stuff each time, you can save a template in your email provider! To save the above template, check out the following resources:
Contacting Pirate Ship's insurance team
Please note that once an insurance claim has been filed on your behalf, Pirate Ship's insurance team is only available to contact through email. Our live chat support team doesn't have access to claim information, so if you'd like an update, please reply to the original email you received notifying you about your claim.
Also, if you don't hear from us for a little while, don't worry - our insurance team always proactively emails any claim updates once we get them 😊
Any other questions? Click the blue chat button to get in touch with our Support Crew, and we'll lend a helping hook 😃