When USPS makes an APV adjustment on a package you shipped through Pirate Ship, you'll receive a notification to the email address associated with your account with these details:
- The tracking number for the shipment, linked to the label in Pirate Ship
- The reason for the adjustment
- The amount charged or credited to your Pirate Ship account
The USPS APV Program is automated, and sometimes those robots make mistakes 😅 If you're sure your package is what you said, we can file a dispute for you!
To begin a dispute, contact our customer support team by replying to the automated adjustment email you received, or chat in with the tracking number of the adjusted shipment.
If you can provide evidence of the original shipment, it will greatly increase the likelihood of your dispute being approved. Evidence can include:
- A photo of the item that was shipped or an identical shipment
- An invoice or online listing of the item shipped
- A photo of the packaging you used (if a packaging type adjustment)
Note that USPS typically takes up to 15 business days to process disputes once they're filed, and it's only possible to file disputes up to 60 days after receiving the notification.
If you have any questions or concerns about any adjustments that USPS has made to your account, just contact Pirate Ship's customer support and we'll help you figure it out 👍