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Can I see the Requested Shipping Service my customer paid for?

Learn how to see the level of shipping service your customers request from your online store's orders

Updated over 5 months ago

You can only see which shipping service your customer requested if you're using one of our integrations

  • See your customers' requested service: If you've connected your eCommerce platform to buy shipping labels for your orders, Pirate Ship can show you what shipping service your customers selected when they were checking out.

    • This feature is only available for orders you import from one of our integrations.

    • Here's a quick video showing you where to find that info:

A gif showing the integration button being clicked at the top center of the Ship Page. Next, one of the column headers on the Import Grid is clicked to reveal a drop down menu, at the bottom of this drop down menu, 'Columns' is clicked. In the list that appears, the option for 'Requested Shipping Service,' is checked, and a column with this header appears on the Import Grid.

A step-by-step process to see your customers' requested service

  • Follow these steps: Here's a five-step process to view your customers' requested shipping services in your Import grid:

    • 1. Go to the Import page in Pirate Ship.

    • 2. Click any column header to open the filter menu.

    • 3. Open the Columns section at the bottom of that menu.

    • 4. Check the "Requested Shipping Service" column.

    • 5. You may have to scroll to the right to see the new column.

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